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The new and improved Support and Downloads pages are now live! You asked, and we listened. Visit the Support and Downloads Experience page to learn more about this update.

Due to a major global outage involving CrowdStrike that is impacting Google and Microsoft, some Zebra services have been impacted. The result of this outage may prevent you from using some Zebra cloud services.  Zebra is actively working to recover all services. Customers specifically impacted by hosted services have been notified via our Major Incident Management team and will be notified as soon as systems are restored.

Site Registration FAQs

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Chat With Us

 

Log in to the Support Community to chat with a Zebra representative.
 

For a new issue, have your serial number or contract number ready
 

For an existing issue, have your case number ready


Should I Register for a Zebra Account?

Registration is required for certain activities on Zebra.com, including:

  • Downloading firmware and restricted software
  • Submitting a technical support case
    Creating a repair order
  • Asking a question in the technical support or developer discussion forum
  • Accessing a dashboard
  • Chatting with a Technical Support representative

Note that downloading drivers does not require registration. 


Will My Zebra Credentials Work In All Zebra Portals?

The username and password for your Zebra account remain the same for each portal, but each site may have a separate registration process.

Here are the most popular Zebra portals that may require registration:

SiteActivities Requiring Registration
Zebra.comDownloading firmware and restricted software
Repair Order Portal

Requesting a product repair (creating a repair order)

Support Community

Submitting a technical support case

Asking a question in the technical support discussion forum

Chatting with a Technical Support representative 

VisibilityIQ OneCare DashboardView repair orders, cases, and LifeGuard analytics reports
Developer PortalAsking a question in the developer discussion forum

How Long Does It Take to Register?

Registration only takes a few minutes: 

In the first step of registration, you will provide your email address

Zebra will immediately send a verification request email from do_not_reply@zebra.com to that address 

Verification must occur within 10 minutes of account registration, so please check your spam or junk folders if you do not see the verification email in your main account

Your email address will be your user ID. 


Can I Log In Immediately After Registering?

Some Zebra portals allow immediate login: 

  • Zebra.com (firmware downloads only) 
  • Developer portal 

For other portals (support community, repair portal, dashboard), your new account must be associated with your company in our system. Please allow 1-2 days for this process.  


How Do I Request a Password Reset?

From the login screen:

Click on “Don’t know your password?” and enter your username (your username is your email address)

Click Submit

Enter answers for the security questions

Click Submit

An email with the subject Zebra – Your Password Reset Request containing a temporary password will be sent to you.

After logging in with the provided temporary password, you will be prompted to choose a new password. Note that changing your password for one Zebra site will change the password for all Zebra sites.

Change Password Screenshot 1

How Do I Change My Password For a Zebra Site?

From the login screen:

Click on “Need to change your password?” and enter your username (your username is your email address)

Click Submit

Enter your current password and confirm your new password

Click Submit

Note that changing your password for one Zebra site will change the password for all Zebra sites.

Change Password Screenshot 2

How Can I Get Help Logging Into a Zebra Website?

Email portal.support@zebra.com for assistance and specify the site or portal you wish to access. If you encounter an error when attempting to login, providing a screenshot of the error will be helpful. 

Additional information:


Additional Support Resources

Join our community discussion forum where you can connect with Zebra users and ambassadors from around the globe.

Documentation for building apps that use Zebra mobile computers, barcode scanners. printers and RFID readers in the enterprise.

Knowledge resources, access to developer advocates who are ready to help, and a global community of developers.