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Customer Experience

Employee at a coffee shop accepting payment from a customer.

Today's Customers Want to Be Right, Right Away

Customer expectations are higher than ever for service, speed, accuracy and convenience. To get ahead, you’ll need to align with what drives customer engagement and satisfaction in every visit. Let’s generate higher profits and satisfy more customers by maintaining a customer-first mindset. Elevate the retail customer experience by creating frictionless stores, optimising inventory and executing smarter, more agile operations.

  • Boost Customer Engagement

    Zebra's unprecedented data capture and analytics allow you to understand what makes your customers tick and develop innovative ways to elevate customer engagement. Let's personalise the customer experience—making every interaction count where it matters most: at the front line of business.

  • Increase Speed and Safety

    Zebra scanners enable long read ranges to separate cashiers from customers while tablets and printers expedite curbside service. User- friendly designs safeguard employees and are able to withstand rigorous, long-term sanitisation. Give customers speed and convenience with remote assistance, self-scanning and self-checkout options.

  • Empower Associates

    Step up the customer experience by reinventing your associates’ role to inventory champions, multi-tasking aces, sales superstars and line busters. Power the collective best to accelerate tasks with smart devices loaded with cutting- edge software in hand, so every associate can do more with every task, every time, at every store.

Customer Experience Solutions


Zebra's Point of Sale solutions keep lanes and customers moving smoothly and quickly.

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Omnichannel Fulfilment

Deliver click and collect profitably from back of the store, on the floor, fulfilment centre, delivery to door and more with Zebra solutions.

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Workforce Management

Solve your workers biggest challenges with Zebra's AI powered mobile solutions that offer real agility.

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Task Management

Help workers help you achieve more with Zebra's Reflexis solution.

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Communication and Collaboration

Simplify work and communication with one convenient mobile platform.

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Zebra's retail returns solutions enable smarter inventory counts, automated task management and better workforce collaboration.

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See How Zebra is Innovating Customer Experience

Shopper receiving help from retailer in the online pick up area

The World has Changed. Have Retailers?

With our 15th Annual Global Shopper Study, one thing is clear: Retail is always changing. Get the latest insights on evolving shopper behaviors, associate perspectives and where retail decision makers are placing their investment bets to meet shopper expectations in today's modern store.

Retail associate checking stock on tablet device

Are You in Step With the New Realities of Retail?

Zebra Reflexis AI-powered, mobile solution provides the real-time agility you need.

Confident retail associate with arms crossed in retail apparel store

Maximize Inventory Performance at Every Level

Learn how Zebra Prescriptive Analytics translates your data into insights and actions with no need for you to sift through reports or guess which item to tackle first.

Ready to Elevate Your Store's Customer Experience?