Zebra’s 16th Annual Global Shopper Study
The pace of transformation in the retail sector is unlikely to decelerate in the near future. In order to tackle obstacles like inflation, supply chain interruptions, and workforce issues, proactive leaders are channelling investments into advanced technologies. This strategy aims to sustain profitability while providing positive shopper and associate experiences. Discover what’s ahead for the future of retail!
- Explore shoppers’ perspectives and deepen your understanding of their priorities.
- Examine the impact of tech-empowered associates on the retail experience.
- Delve into the strategic pillars anchoring retail excellence and reshaping the industry landscape.
- What Shoppers Really Want in their Retail Experiences
- Empowering Associates to Enrich Customer Interactions
- New Fundamentals for Tomorrow’s Retail Priorities
of associates feel that the latest technology at their disposal enhances the customer experience – and most shoppers agree.
of associates agree real-time inventory visibility helps provide shoppers with a better experience, and retail executives point to automating inventory as a leading driver of profitability.
(+17 %YoY) of shoppers prefer to shop at online retailers that also have brick-and-mortar locations.
Beyond the Basket
Takes a deep dive into shoppers’ preferences for more personalised and immersive retail experiences. The insights offered are invaluable for retailers looking to elevate customer engagement, satisfaction, and overall shopping journey.
Elevating Retail Experiences
Investigates how retailers are harnessing technology alongside training and supportive work environments to enhance the effectiveness of associates, understanding their crucial role in shaping customer experiences and overall store performance.
Meeting Retail’s Modern-Day Mandate
Outlines the keys to future retail success, hinging on technology integration, inventory visibility, a robust supply chain and environmental sustainability. Empowered associates further shape enhanced omnichannel experiences, ensuring adaptability to ever-evolving market dynamics.