Zebra's mobile computers at John Keells' store
Success Story

Keells Reduces Customer Wait Times with Zebra's Personal Shopper Devices

Keells, a prominent Sri Lankan supermarket chain operating over 130 stores, sought to enhance its customer shopping experience. The company implemented Zebra's PS20 Personal Shopper Series to boost customer satisfaction and operational productivity. 



Keells wanted to improve the customer shopping experience, increasing staff productivity and enhancing upselling and cross-selling. It needed a reliable, user-friendly mobile solution to reduce queue times, provide customers with easy access to promotions, reduce abandoned carts and free staff from low-value tasks. The company also aimed to increase shopper loyalty by improving the in-store purchasing experience.

Benefits / Outcomes

  • Improved in-store purchasing experience
  • Reduced customer wait times
  • Enhanced staff productivity and customer loyalty

Colombo, Sri Lanka


Crosspoint Business Solutions


Zebra PS20 Personal Shopper Series


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