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Support and Downloads
 >  Printers Support

ZT420 Industrial Printer Support

ZT420 Industrial Printer

The ZT420 printer is part of the ZT400 Series Printer family.

This Zebra product is discontinued. The software and manuals below are provided for your convenience and Technical Support. If you require additional support, please contact a Zebra Authorized Service Provider.

Printer Discontinuation Date:  October 1, 2020 
Service and Support Discontinuation Dates:  
EMEA, LATAM, NA - September 1, 2025
APAC - December 1, 2025

+ First Time Setup / Getting Started

The Setup guidelines below will take you to English documentation. You can access the localized User Guides in the MANUALS section.

IMPORTANT! Do not connect your printer to a computer yet! 

  • If you connected your printer to a computer via USB before driver installation, the printer might appear as an unknown (unspecified) device in “Devices and Printers.” 
  • If necessary, follow these recovery steps before proceeding to Step 1. 

1. Download and install the recommended Windows Printer Driver v8.

2. Download and install the Zebra Setup Utilities (ZSU) printer configuration utility.

3. Connect the printer.

4. Load media (media usually means labels, but it also includes tag stock, receipt paper, and other things that can be printed on).

  • You can watch the English video. Some non-English videos are available in the HOW-TO VIDEOS section below.
  • The media settings must match the actual media that you are using. 
    How to identify media type.
  • For accurate media detection, you may need to adjust the position of the reflective sensor.
    Review Positioning the Moveable Sensor section in the article.

5. When using thermal transfer media, load ribbon 

6. Print a test label.

7. Calibrate ribbon and media sensors.

  • When changing the size or type of media. 
  • If printing issues are observed, such as skipped labels, vertical image/label drift, or ribbon out or media out errors.
  • You can watch the English video. Some non-English videos are available in the HOW-TO VIDEOS section below.

8. The printer settings must match the supplies you use for your print job. Adjust the printer settings using Zebra Setup Utilities software or Windows Printer Driver v8. 

+ Drivers

If you connected your printer to the computer via USB before driver installation, follow these recovery steps before printer driver installation. 

ZT420 Recommended Driver

  • Windows Printer Driver v8

    Version 8.6.5.26125
    This is the recommended driver to use with your printer.
    'ZDesigner Printer Driver' is for use with ZebraDesigner 3 and other Windows applications.
    OPERATING SYSTEM versions: Windows 10/11, Windows Server 2016/2019/2022 (see Release Notes for details)
    How to Install Printer Driver v8

      Download 28 MB View release notes

Printer Configuration Utility

Alternative Driver

  • Windows Printer Driver v5

    Version 5.1.17.7412
    Use this driver if you need to use either CPCL or EPL printer command languages.
    'ZDesigner Printer Driver' is compatible with ZebraDesigner 3 and prior versions.
    OPERATING SYSTEM versions: Windows 10/11, Windows Server 2016/2019/2022 (see Release Notes for details)
    How to Install Driver v5

      Download 13 MB View release notes

Third-Party

+ Manuals

ZT420 Set-Up and User Guides

+ How-To Videos

ZT420 videos

Scroll For More Videos

+ Software

Printer Administration

  • Printer Administration Guide for Link-OS PrintSecure (en)

    Printer Administration Guide for PrintSecure P1099957-09EN. This LinkOS PrintSecure Printer Administration Guide document details how to perform Administrator-level functions on a Zebra Label or Receipt printer.

    Download 945 KB

+ Software Manuals

+ Troubleshooting

Top 5 ZT420 Knowledge Articles

Zebra Setup Utilities: Downloading ZSU and Configuring Printer Settings

ZT410 and ZT420 Quick Start Guide

Downloading the Printer Spare Parts List

Video: ZT400 Series Manual Calibration

Zebra Setup Utilities: Sending Printer Commands and Receiving Data

+ Printer OS (Firmware)

ZT420 Firmware

+ Specifications and Characteristics

+ Labels, Parts, Accessories and more

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Repair services for products under warranty, a service contract or through a time-and-material-based charge.

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