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Wireless Insights Support

Data-Driven Insights

Zoom into thousands of devices to view real-time performance and determine connectivity issues.

Pinpoint the exact location of where the performance degradation is happening within your organization.

See the end-to-end experience and identify the root cause of issues between device, network, and application.

Immediate alerts if a change created an issue and historical benchmarks identifying the impact of software or configuration changes.

Automated centralized packet capture and data, avoiding needless site visits and phone calls.

Zebra Wireless Insights Advantage:

Proactively monitor and manage the end-to-end user experience on your network.

Wireless Insights Provides:

  • Constant monitoring without performance degradation.
  • Real application performance (not synthetic).
  • Roaming performance metrics.
  • Roaming root-cause analysis.
  • Voice cell analysis with Mean Opinion Score (MOS) quality.
  • Location-issue tracking using 802.11mc/FTM.
  • Access to the device's true MAC and wireless details.
  • Packet capture.

Wireless Insights Delivers:

  • Actionable insights: Use data from across the network and fleet to help resolve infrastructure issues.
  • Easy root cause analysis: Correlate network and client events and reduce disruption.
  • Visibility: Pinpoint the exact location of performance degradation.

Zebra's Partners utilizing Wireless Insights.

+ Videos - Aruba User Experience Insight (UXI) Dashboard

+ Videos - Extreme Intuitive Insights (EII) Dashboard

+ Wireless Insights Features

Capabilities Zebra Wireless Insights Generic Android Agent
Synthetic Testing Yes Yes
Real Application Performance (not synthetic)  Yes No
Roaming performance and Root Cause Analysis from packet analysis (not available from Android OS) Yes No
Location-Issue tracking using 802.11mc Yes No
Access to persistent device identifiers (Hidden by Android OS A11+) Yes No
Service does not alter device performance* Yes No
Packet Capture  Yes No

*Generic agents may impact device roaming behavior and battery performance

+ Device Compatibility for Android 13

Wireless Insights Service comes preloaded and requires a license for the following supported devices:

  Wireless Insights for Android 13 on Wifi6E devices Wireless Insights for Android 13 on Wifi6 devices Wireless Insights for Android 13 on Wifi5 devices
Android 13 (GMS)
Requires build
13-09-16 or later
TC53TC73    
Android 13 (GMS)
Requires build
13-11-17 or later

and
Requires Mobility DNA Enterprise license
TC22, TC27    
Android 13 (GMS)
Requires build
13-15-24 or later

and
Requires Mobility DNA Enterprise license.
    TC21, TC21-HC,
TC26,
TC26-HC
Android 13 (GMS)
Requires build
13-18-19 or later
  TC52ax, TC52ax-HC CC600CC6000PS20TC52TC52-HCTC52xTC52x-HCTC57TC57xTC72TC77WT6300

+ DEVICE COMPATIBILITY for ANDROID 11, 10, and Oreo

Wireless Insights Service comes preloaded and requires a license for the following supported devices:

  Wireless Insights for Android 11 on Wifi6E devices Wireless Insights for Android 11 on Wifi6 devices Wireless Insights for Android 11 on
Wifi5 devices
Wireless Insights for Android 10 Wireless Insights for Android Oreo

Android 11 (GMS)

Requires base build 11-17-16.00-RG-U00-STD-ATH-04 or later

TC53, TC58
TC73TC78
       

Android 11 (GMS)

Requires build 11-33-08 or later

  TC52ax, TC52ax-HC, MC3300ax      

Android 11 (GMS)

Requires build 11-17-20 or later

and
Requires Mobility DNA Enterprise license.

  ET40, ET40-HC, ET45, ET45-HC      

Android 11 (GMS)

Requires base build 11-16-05.00-RG with LifeGuard 83 or later

    CC600, CC6000, EC30, EC50, EC55, ET51, ET56, L10A, MC3300x, MC3330xR, MC3390xR, MC9300, PS20, TC52, TC52-HC, TC52x, TC52x-HC, TC57, TC57x, TC72, TC77, TC8300, VC8300, WT6300    

Android 11 (GMS)

Requires base build 11-16-05.00-RG with LifeGuard 83 or later,

and
Requires Mobility DNA Enterprise license.

    MC2200, MC2700, TC21, TC21-HC, TC26, TC26-HC    

Android 10 (GMS)

Requires base build 10-16-10.00-QG with LifeGuard 104 or later

      CC600, CC6000, EC30, ET51, ET56, L10A, MC3300x, MC3330xR, MC9300, PS20, TC52, TC52-HC, TC52x, TC52x-HCTC57, TC72, TC77, TC8300, VC8300, WT6300  

Android 10 (GMS)

Requires base build 10-16-10.00-QG with LifeGuard 104 or later,

and
Requires Mobility DNA Enterprise license

      MC2200, MC2700, TC21, TC21-HC, TC26, TC26-HC  

Android Oreo (GMS)

Requires base build 02-52-21 with LifeGuard U05 or later

        MC3300, MC3300R, TC51, TC51-HC, TC56, TC70x, TC75x, VC80X

ZEBRA ONECARE™ 

For high uptime and availability, we can help your business ensure its Zebra mobile computers, bar code scanners, RFID devices and wireless LAN (WLAN) infrastructure are online and ready for business.

M

VisibilityIQ™ OneCare™ 

VisibilityIQ™ OneCare™ provides critical operational information to give you insight into key repair KPIs, service levels and repair service performance.

Free to customers with a Zebra OneCare™  active contract.

Looking for Broader Support?

Reach out for immediate support today.