Hotel Guests Put Wireless Access as Top Demand

This press release was issued by Motorola Solutions Enterprise business prior to its acquisition by Zebra Technologies on Oct. 27, 2014. 

SCHAUMBURG, Ill. – June 3, 2013 – Wireless access is the top customer demand of hotel guests in their rooms and throughout the hotel properties, according to a commissioned study conducted by Forrester Consulting on behalf of Motorola Solutions (NYSE: MSI) in April 2013. This survey includes responses from 500 North American hotel guests, including business and recreational travelers.


  • 90 percent wished hotels offered #WiFi as an amenity, making it the top priority of both business and recreational travelers. 
  • More than 90 percent of hotel guests surveyed indicated they wanted #WiFi in their hotel rooms, not just in common areas. 
  • 40 percent of business travelers said they would not stay at a hotel without internet. 
  • #WiFi is becoming the key differentiator for hotel properties, as technology continues to enhance the guest experience. 

These results will be shared in detail during an upcoming webinar hosted by Hospitality Technology on June 6 at 2 p.m. EDT.

Motorola Solutions will demonstrate its wireless and mobile solutions – including its WLAN solutions ideal for the hospitality market – at HITEC 2013 booth #1053, taking place June 24-27 in Minneapolis.

Thomas Moore, director of Hospitality Industry Solutions, Motorola Solutions
“Improving the guest experience is paramount for hotels and our WLAN portfolio can help elevate a property’s wireless access from the guest room, lobby and public areas as well as outside by the pool. Additionally, we take a holistic approach to the hotels use case needs and design the network to meet the needs for voice, video and staff communications.”

: Motorola Solutions Hospitality
Website: Next Generation Enterprise Mobility
White Paper: Hospitality Thought Leadership Paper
Twitter: @MotWireless

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