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The high cost of outdated communication
Businesses relying on single-purpose two-way radios face significant operational limitations. Employees are burdened with carrying multiple devices for voice and data, leading to inefficiency and higher hardware costs. The lack of modern collaboration tools like multimedia messaging, video support, and integrated task management prevents teams from working cohesively. This device overload and information gap results in operational bottlenecks and customer frustration.
The negative consequences are clear: associates cannot instantly answer customer questions about inventory, leading to lost revenue and diminished loyalty. Managers lack visibility into task distribution and completion, resulting in a lack of accountability and uneven workloads. These inefficiencies directly translate to higher operational costs and a compromised customer experience.
The voice-centric workforce solution
Zebra's integrated solution empowers the frontline workforce by combining instant push-to-talk communication with rich data access, secure messaging, and task management on a single device. This approach unifies communication and tasks to eliminate wasted time and empowers associates to answer customer questions instantly with real-time data access.
Potential benefits
By transitioning from operational challenges to tangible outcomes, Zebra's solutions empower your workforce to achieve a new level of efficiency and service.
Improved productivity
by unifying communication and tasks in one device
Enhanced customer satisfaction
by empowering associates with real-time data access
Seamless collaboration
across all departments
Reduced hardware costs
by decreasing the number of devices per employee
Optimised labour allocation
through dynamic task assignment and real-time visibility
How the solution works
Empower workers with a dedicated device
This powerful software is hosted on the WS301, a compact and wearable device that replaces bulky radios. Designed for the rigours of the frontline, this rugged device features a dedicated PTT button and a voice-first interface with noise suppression optimised for noisy environments. Its reliable Wi-Fi 6 connectivity ensures the "no-drop" performance crucial for voice applications.
Unify communications and workflows
The process begins with Workcloud Sync, the software engine that drives the connected workforce. This single application equips mobile devices with Push-to-Talk (PTT), voice and video calling, secure messaging, and task management. Unlike basic PTT apps, it integrates task management and PBX telephony, turning a mobile computer into a powerful, multi-faceted collaboration tool.
Your path to enhanced performance
Investing in this solution provides a clear return through increased productivity, improved customer retention, and streamlined operations.
Note:
Use case figures, savings estimates and images are illustrative only and may be derived from customer data, projections, or controlled testing. They do not represent guaranteed results, and actual outcomes will vary by application; customers should consult a Zebra sales representative to evaluate their specific environment.
