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Overcoming pharmacy device sprawl
Retail pharmacy associates rely on multiple devices to complete their daily duties, leading to severe device sprawl. They juggle consumer grade smartphones for communication alongside separate enterprise devices for operational tasks. This fragmented hardware landscape creates disconnected workflows and drastically increases information technology management overhead. Furthermore, these older setups lack built-in readiness for modern initiatives like advanced inventory tracking, leaving pharmacies struggling to keep pace with evolving consumer demands and critical healthcare requirements.
The negative consequences of these fragmented workflows are substantial. Pharmacies experience high costs due to managing and replacing excessive hardware fleets. Associates face operational bottlenecks when switching between tools, which slows down patient service and leads to customer dissatisfaction. Ultimately, lost revenue and reduced productivity prevent the business from scaling efficiently or providing the best possible healthcare experience.
The device sprawl and fragmented workflows solution
To overcome excessive hardware fragmentation, the Zebra EM45 RFID and Zebra OneCare deliver a unified working environment. By deploying the correct hardware paired with comprehensive support services, retail pharmacies consolidate their communication and operational workflows. The Zebra EM45 RFID and Zebra OneCare work together seamlessly to enable a smartphone takeover that improves overall operational efficiency. This combination provides precise on the go inventory tracking while minimising the risk of downtime or workflow interruptions on the busy retail floor.
Potential benefits
Replacing fragmented hardware with unified Zebra solutions shifts the focus from managing technology to serving customers. Pharmacies realise significant operational improvements and measurable business outcomes that directly support their strategic growth and daily retail efficiency.
Consolidated device functionalities
reduce the reliance on multiple consumer-grade smartphones and legacy scanners
Decreased overhead
by simplifying the technology stack and reducing the burden on internal teams
Precise inventory tracking
by bringing accurate RFID capabilities directly to the retail floor
Minimised workflow interruptions
by providing comprehensive repair coverage
How the solution works
Consolidate communications and scanning tools
EM45 RFID acts as the associate’s single workflow device, replacing multiple phones, scanners, and RFID tools that slow down daily pharmacy operations. Its smartphone-like form factor minimises the learning curve for associates. It combines an enterprise grade scanner for receiving goods, cellular and wireless telephony for staff communication, and an integrated RFID reader. By bringing data capture capabilities and mobility into one device, the EM45 RFID helps pharmacies reduce tool switching, improve inventory visibility, and keep associates focused on faster, more reliable patient service.
Protect operations and minimise device downtime
With associates relying on a unified tool, a breakdown stops their workflow completely. Zebra OneCare supports the hardware by offering comprehensive repair coverage for accidental drops on the pharmacy floor. It provides next day replacement to eliminate the risk of extended downtime. Access to expert technical support and software updates keeps the technology running securely. Maintaining the fleet proactively is the best way to extend device life, prevent disruptions, and keep the staff focused on patient care.
Operational excellence across the retail floor
Investing in a unified hardware approach significantly lowers long term operational expenses and resolves workflow bottlenecks. The consolidated technology stack empowers associates to perform their tasks faster, elevating patient experience and driving overall retail profitability.
Note:
Use case figures, savings estimates and images are illustrative only and may be derived from customer data, projections, or controlled testing. They do not represent guaranteed results, and actual outcomes will vary by application; customers should consult a Zebra sales representative to evaluate their specific environment.
