GC420d Desktop Printer Support

GC420d Desktop Printer.

The Zebra GC420d printer is part of the GC Series Printer family. 

This printer is discontinued. We may offer drivers, firmware, and manuals below for your convenience and Technical  Support. If you require additional support, please contact a Zebra Authorized Service Provider.

North America, EMEA
Printer Discontinuation Date: January 31, 2020
Service & Support Discontinuation Date: March 31, 2023

Latin America, APAC
Printer Discontinuation Date: April 30, 2020
Service & Support Discontinuation Date: June 30, 2023

+ First Time Setup / Getting Started

The Setup guidelines below will take you to English documentation. You can access the localized User Guides in the MANUALS section.

IMPORTANT! Do not connect your printer to a computer yet! 

  • If you connected your printer to a computer via USB before driver installation, the printer might appear as an unknown (unspecified) device in “Devices and Printers.” 
  • If necessary, follow these recovery steps before proceeding to Step 1. 

1. Download and install the Zebra Setup Utilities (ZSU) printer configuration utility.

2. Connect the printer.

3. Load media (media usually means labels, but it also includes tag stock, receipt paper, and other things that can be printed on).

  • You can watch the English video. Some non-English videos are available in the HOW-TO VIDEOS section below.
  • The media settings must match the actual media that you are using. 
    How to identify media type.

4. Print a test label.

5. Calibrate media sensors.

  • When changing the size or type of media. 
  • If printing issues are observed, such as skipped labels, vertical image/label drift, or media out errors.
  • You can watch the English video. Some non-English videos are available in the HOW-TO VIDEOS section below.

6. The printer settings must match the supplies you are using for your print job and the options on your printer. Adjust the printer settings using Zebra Setup Utilities software or Windows Printer Driver v5 as necessary.

+ Drivers

If you had connected your printer to the computer via USB prior to driver installation, follow these recovery steps before printer driver installation. 

GC420d Drivers - Recommended

  • Windows Printer Driver v5

    Version 5.1.17.7412
    Use this driver if you need to use either CPCL or EPL printer command languages.
    'ZDesigner Printer Driver' is compatible with ZebraDesigner 3 and prior versions.
    OPERATING SYSTEM versions: Windows 10/11, Windows Server 2016/2019/2022 (see Release Notes for details)
    How to Install Driver v5

      Download 13 MB View release notes

Printer Configuration Utility

Other Drivers

  • OPOS Driver

    Version 1.14.1.131
    Use this OLE for Retail POS driver to develop applications that are compatible with the Unified POS specification. See the release notes for printer compatibility and system requirements.
    OPERATING SYSTEM: Windows 10/11

      Download 7 MB View release notes

Third-Party

+ Manuals

GC420d Set-Up and User Guides

+ How-To Videos

GC420d videos

+ Software

Developer Tools

Browser Print (USB, Network or Bluetooth printing to browser-based applications.)

+ Software Manuals

+ Troubleshooting

Top 5 GC420d Knowledge Articles

+ Firmware

GC420d Firmware

+ Specifications and Characteristics

+ Labels, Parts, Accessories and more

DISCUSSION FORUM

Discover useful answers or post a question.

REQUEST A REPAIR

Repair services for products under warranty, a service contract or through a time-and-material-based charge.

DECLARATION OF CONFORMITY

View Declaration of Conformity for Zebra products.

ZEBRA ONECARE™ SUPPORT SERVICES

Maintenance that delivers the right plan for your business goals and budget.