PAK'nSAVE Stores Enhance Customer Experience with Zebra Personal Shopper System

Zebra PS20 gives New Zealand retail chain a performance edge to deliver better shopping experience, boost worker productivity and increase share of wallet

WELLINGTON, New Zealand – Mar. 7, 2019 – Zebra Technologies Corporation (NASDAQ: ZBRA), an innovator at the edge of the enterprise with solutions and partners that enable businesses to gain a performance edge, announces the popular New Zealand supermarket chain PAK’nSAVE has successfully deployed Zebra’s PS20 personal shopper handheld computers within its SHOP’n GO system across some of its  supermarkets (in the lower North Island) to enhance its customer experience.

As a result of deploying Zebra’s PS20 personal shopper system, PAK’nSAVE stores can offer faster checkout with increased time savings for frontline employees and customers. In fact, customers with large shopping lists have reported saving up to 30 minutes for a single shopping trip by using the scan-as-you-go devices.

“Shoppers like the speed and convenience. The interactive grocery experience has reduced the time spent during the checkout by allowing customers to pack their groceries as they shop and pay speedily at the end of their visit,” said Dean Galt, owner-operator of PAK’nSAVE Kilbirnie store in Wellington. “While SHOP’n GO may be a significant technological investment, it can help our customers and our team save time and cost.” 

Supermarkets are constantly seeking innovative solutions to provide improved shopping experiences, especially for customers with full shopping carts. Given the sheer number of items that need to be processed at the cashier, PAK’nSAVE customers who are shopping in bulk can experience longer checkout times, while shoppers who have popped in for a few items have an advantage. The PAK’nSAVE team wanted to see what they could do to even things up a little.

“PAK’nSAVE realized that unlike frequent travelers who enjoy the benefit of going through express check-in lanes at the airport, customers with a full shopping cart at a supermarket have to put up with a longer checkout process,” said Aldas Palubinskas, Managing Director of Mobico, a Premier Solutions Partner within Zebra’s PartnerConnect Program.

“Our personal self-scan solution speeds up the process of paying at the till as shoppers can track their total spend as they shop. They can also pack their items based on their individual preferences, resulting in a more efficient unpacking process at home,” said Palubinskas.

To introduce a shopping experience that is more efficient, accurate, and user-friendly, Mobico developed the SHOP’n GO system with Zebra’s PS20 personal shopper. The self-scanning technology effectively stores PAK’nSAVE’s transactional data, allowing the order to be paid for instantly at the point of payment. 

“We’re excited to be part of PAK’nSAVE’s journey by offering a performance edge with the innovative scan-as-you go system to maintain a high level of efficiency and enhanced customer service,” said Tom Christodoulou, Regional Director of Australia and New Zealand, Zebra Technologies. “We are delighted to see a retailer like PAK’nSAVE leveraging the benefits of advanced technology to make a real difference to the way customers shop.”

KEY TAKEAWAYS

  • Zebra’s PS20 personal shopper system was deployed in PAK’nSAVE supermarkets in the lower North Island, from Hawkes Bay to Palmerston North, in Whanganui and Wellington.
  • Personal shopper systems offer retailers a performance edge in providing customers with an enhanced shopping experience. Big shoppers report total time savings of up to 30 minutes per shop with PS20 devices, which results in time and cost savings.
  • Shoppers have complete, real-time information of their spending and can enjoy a more seamless checkout especially when they have a full shopping cart.

 
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ABOUT ZEBRA

Zebra (NASDAQ: ZBRA) empowers the front line of business in retail/ecommerce, manufacturing, transportation and logistics, healthcare and other industries to achieve a performance edge. With more than 10,000 partners across 100 countries, we deliver industry-tailored, end-to-end solutions that intelligently connect people, assets and data to help our customers make business-critical decisions. Our market-leading solutions elevate the shopping experience, track and manage inventory as well as improve supply chain efficiency and patient care. Ranked on Forbes’ list of America’s Best Employers for the last three years, Zebra helps our customers capture their edge. For more information, visit www.zebra.com or sign up for our news alerts. Follow us on LinkedIn, Twitter and Facebook

Media Contact:

Kelly Kerr
Text100 for Zebra Technologies
AUSZebra@text100.com.au
P: +61 2 9956 5733

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