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The challenge of a fragmented device ecosystem
Wireless carrier store associates often contend with a fragmented, multi-device environment, frequently switching between smartphones and tablets for activations or customer support, separate scanning hardware for IMEI and SIM capture, store merchandize inventory management, and standalone mPOS systems. This fragmentation is rooted in adopting different technologies to solve individual problems, leading to a patchwork of hardware that isn't designed to work together, increasing complexity and cost for IT teams.
This reliance on multiple devices extends service times, creates a disjointed customer experience, and inflates hardware and support costs across large retail footprints. The operational bottlenecks also burden IT teams with managing short consumer device lifecycles, constant software updates, and evolving security risks, pulling focus away from strategic initiatives and driving up the total cost of ownership.
The streamlined in-store workflow solution
Zebra's integrated solution empowers wireless carriers to achieve a frictionless and highly engaging in-store customer experience. By combining powerful hardware and comprehensive services, this approach consolidates distinct workflows, from queue check-in to device activation and payment as well as store merchandize inventory management, into a single, secure, enterprise-grade mobile computer that looks and performs as a smartphone, delivering faster checkouts and lower operational costs.
Potential benefits
With Zebra, wireless carriers can move beyond operational challenges to achieve tangible outcomes that enhance both efficiency and customer satisfaction.
4-to-1 or 5-to-1 device footprint consolidation
reduces hardware and IT management costs
Shift-long power
availability keeps associates on the floor serving customers
Long-term enterprise lifecycle management
provides a predictable and stable hardware roadmap
How the solution works
Consolidate tasks with a single device
An associate uses the Zebra EM45 Enterprise Mobile Computer to manage the entire customer journey. This sleek, all-in-one mobile device with a smartphone-like experience combines plan activations, IMEI/SIM barcode scanning, and integrated payment workflows onto a secure Android platform. EM45 RFID also offers additional short-range RFID functionality for micro finding and audit check of store merchandise to help in store level loss prevention and inventory tracking. Its enterprise-grade durability, manageability and security and long lifecycle stand in sharp contrast to the short lifespans of consumer-grade devices, reducing hardware churn and support demands.
Ensure all-day performance with an enterprise accessory ecosystem
To keep operations running smoothly, the EM45 is supported by a robust enterprise accessory ecosystem. Associates can dock devices in multi-slot charging cradles to ensure they have shift-long power, eliminating downtime. Ergonomic additions like hand straps and holsters reduce the risk of drop-related damage, protecting your investment and keeping devices in service.
Maximise uptime with comprehensive support
The solution is backed by Zebra OneCare™ maintenance plans, which provide a critical safety net for maximising device availability. With prioritised repairs, live-agent technical support, and insightful device diagnostics, retailers can minimise IT disruptions and ensure their hardware fleet remains operational, protecting both the customer experience and the bottom line.
Lower TCO, elevate the customer experience
By consolidating a fragmented device environment into a single, enterprise-grade solution, wireless carriers can significantly lower total cost of ownership (TCO) while delivering a faster, more cohesive, and satisfying in-store customer experience.
Note:
Use case figures, savings estimates and images are illustrative only and may be derived from customer data, projections, or controlled testing. They do not represent guaranteed results, and actual outcomes will vary by application; customers should consult a Zebra sales representative to evaluate their specific environment.
