GK420d Desktop Printer Support

GK420D desktop printer

The GK420d is part of the GK Series Printer family.

Retain proof of purchase for warranty confirmation.

+ First Time Setup / Getting Started

The Setup guidelines below will take you to English documentation. You can access the localized User Guides in the MANUALS section.

IMPORTANT! Do not connect your printer to a computer yet! 

  • If you connected your printer to a computer via USB before driver installation, the printer might appear as an unknown (unspecified) device in “Devices and Printers.” 
  • If necessary, follow these recovery steps before proceeding to Step 1. 

1.  Download and install the Zebra Setup Utilities (ZSU) printer configuration utility. 

2. Connect the printer.

3. Load media (media usually means labels, but it also includes tag stock, receipt paper, and other things that can be printed on).

  • You can watch the English video. Some non-English videos are available in the HOW-TO VIDEOS section below.
  • The media settings must match the actual media that you are using. 
    How to identify media type.

4. Print a test label.

5. Calibrate media sensors

  • When changing the size or type of media. 
  • If printing issues are observed, such as skipped labels, vertical image/label drift, or media out errors. 

6. The printer settings must match the actual supplies that you are using for your print job and the options on your printer. Adjust the printer settings as necessary using Zebra Setup Utilities software or Windows Printer Driver v5

+ Drivers

If you connected your printer to the computer via USB before driver installation, follow these recovery steps before printer driver installation. 

Recommended Driver

  • Windows Printer Driver v5

    Version 5.1.17.7412
    Use this driver if you need to use either CPCL or EPL printer command languages.
    'ZDesigner Printer Driver' is compatible with ZebraDesigner 3 and prior versions.
    OPERATING SYSTEM versions: Windows 10/11, Windows Server 2016/2019/2022 (see Release Notes for details)
    How to Install Driver v5

      Download 13 MB View release notes

Printer Configuration Utility

Other Drivers

  • OPOS Driver

    Version 1.14.1.131
    Use this OLE for Retail POS driver to develop applications that are compatible with the Unified POS specification. See the release notes for printer compatibility and system requirements.
    OPERATING SYSTEM: Windows 10/11

      Download 7 MB View release notes

Third-Party

+ Manuals

Set-Up and User Guides

+ How-To Videos

+ Software

+ Software Manuals

+ Troubleshooting

Top 5 Knowledge Articles

+ Firmware

+ Specifications and Characteristics

+ Labels, Parts, Accessories and more

DISCUSSION FORUM

Discover useful answers or post a question.

REQUEST A REPAIR

Repair services for products under warranty, a service contract or through a time-and-material-based charge.

DECLARATION OF CONFORMITY

View Declaration of Conformity for Zebra products.

ZEBRA ONECARE™ SUPPORT SERVICES

Maintenance that delivers the right plan for your business goals and budget.