Mobile Computers Online Repair Request: Asia Pacific | Zebra

Online Repair Request

Printers, Mobile Computers and Scanners: Asia Pacific

Use the Repair Order Portal to submit repair return requests for printers, mobile computers and scanners. It's easy, convenient, fast, and accurate!

Effective Immediately in Japan: Required Cleaning of Mobile Computer and Scanning Devices Submitted for Repair

Due to operational safety requirements related to COVID-19, repair customers are kindly asked to clean mobile computer and scanning devices prior to sending them to the Zebra repair depot in Japan. All such devices must be cleaned, otherwise non-compliant packages will be quarantined for 72 hours before the device can be received for repair. Access for cleaning and packaging instructions.


Need an account?

One-time registration is required for the Portal, even if you are set up for other Zebra sites. A temporary password will be emailed to you within 24 hours.


Zebra’s standard process for requesting repair return requests is to use the Repair Order Portal above. We strongly encourage you to use the portal to avoid delays in processing requests. On an exception basis, partners and customers may use the following manual process:

  1. Download the Repair Form .zip file below
  2. Email the completed form to the email address stated on the Repair Form
  3. A Zebra agent will create a Service Order (RMA) number for your request
  4. Print and attach the shipping manifest received from Zebra support to your device before shipping

Additional instructions can be found in the download file.