Zebra’s standard process for requesting repair return requests is to use the Repair Order Portal above. We strongly encourage you to use the portal to avoid delays in processing requests. On an exception basis, partners and customers may use the following manual process:
- Download the Repair Form .zip file below
- Email the completed form to the email address stated on the Repair Form
- A Zebra agent will create a Service Order (RMA) number for your request
- Print and attach the shipping manifest received from Zebra support to your device before shipping
Additional instructions can be found in the download file.