Repair Address Changes

Zebra continues to make important changes affecting the repair of devices in some countries. These changes reflect ongoing efforts to provide best in-class support and repair to our customers.

Please note the following additional important information:

  • All repairs must be authorized by Zebra and be accompanied by an authorization (RMA) number
  • Always use the shipping instructions Zebra provides with your authorization
  • Please discard any pre-printed labels you may have with the old address

Should you have any questions about these changes, please contact your Zebra Representative.

Latin America

+ Argentina

Beginning December 26, 2019, Zebra mobile computers, scanning devices, and mobile printer models needing repair should be sent to the new address below:

Zebra Service Center
CTDI Argentina S.A. San Martín 627 (Planta Baja)
C1049 CABA, Argentina

Please note of the following additional important information:

  • This change does not affect repairs of desktop, card, industrial, and other non-mobile printers Zebra printer models.
  • Customer drop-off and pick-up will be available at this new location.
  • All repairs (including those dropped off at the repair depot) must be authorized by Zebra and be accompanied by an authorization (RMA) number.
  • The new address will be provided with each repair authorization (RMA).
  • Always use the shipping instructions Zebra provides with your authorization.
  • Please discard any pre-printed labels you may have with the old address.

Also, as previously communicated, please use the new Repair Request Form when emailing repair authorization requests. Discard previous versions of the RMA request form and only use this new form when submitting repairs requests by email.

Highlights of the RMA Email Form:

  • The new form is an interactive .pdf, which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices

Please download and unzip the new form file to access the new form, user guide, and short video.

+ Brazil

Effective August 16, ​Zebra will begin using Correios as our new carrier for the return of repaired devices to Brazil Partners and Customers, who will now be able to track these packages online.

Please note the following important information regarding the change:

  • Delivery status may be checked on Correios’ Tracking page at www.correios.com.br/rastreamento using the Shipment Tracking # from the shipping notification email that Zebra sends when your device ships from our repair depot. The tracking # information will also be available in the Repair Order Portal.
  • Customers with device collection service will continue to have their devices picked up by the current carrier, Fulltime.

Should you have questions about this change or other matters related to repair of your Zebra devices, please contact your Zebra Representative or our Customer Support Team, using the available contact method most convenient for you. Visit Zebra’s Contact Support page for more information.

+ Colombia

Summary of Changes for Zebra Repairs in Colombia
  • New Address: Send all authorized repairs to one of the new repair partners managed by CTDI
  • New Request Form: Immediately begin to use a new form when emailing repair authorization requests
  • Repair Options for Per Incident (Time and Materials) Repairs: For devices not covered by warranty or Zebra OneCare™ contract, please submit your repair using the Repair Order Portal or Repair Request Form. Learn More about the per incident repair process in Colombia

Please review the following information for more details about these important changes.

1. New Repair Ship-To Address

Beginning November 18, 2019, please send your mobile computer, scanning devices, and mobile printer models to the repair partner designated on the shipping instructions Zebra provides with your repair authorization (RMA)

This change reflects the expanded relationship between Zebra and Communications Test Design, Inc. CTDI is a repair-focused, innovative, award-winning vendor that has been a global leader in device repair since 1975.

Please note the following additional important information:

  • Please discard pre-printed labels with the old address
  • Customer drop-off is not available; shipments must be delivered by carrier to the depot

2. New Form to Request Repair Authorizations

Effective immediately, please use the new Repair Request Form when emailing repair authorization requests. Discard previous versions of the RMA request form and only use this new form when submitting repairs requests by email.

Highlights of the New RMA Email Form

  • The new form is an interactive .pdf, which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices
  • The Submit button attaches the form to an email with the Zebra address pre-populated

Please download and unzip the new form file to access the new form, user guide, and short video.

3. Repair Options for Per Incident (Time & Materials) Repairs

Now effective in Colombia: A new process for per incident (billable) repairs. This time-saving process applies only to repair of Zebra devices that are not covered by an active Zebra OneCare Support Service contract or Zebra hardware warranty. The new process provides customers with faster repair quotations (usually instantaneous when submitted via the Repair Order Portal) and avoids unnecessary packaging and shipping of devices that customers do not approve for repair.

Learn More about the new per incident repair process.

+ Mexico

Summary of Changes for Zebra Repairs in Mexico
  • New Address: Send mobile computer and scanning devices to Zebra’s Anil Repair Depot
  • New Request Form: Immediately begin to use a new form when emailing repair authorization requests

Please review the following information for more details about these important changes.

1. New Repair Ship-To Address

Beginning May 13, 2019, please send your mobile computer and scanning devices to Zebra’s Anil Repair Depot at the address below:

Av. Añil # 571 4to piso, Loc. 405
Col. Granjas Mexico
Del. Iztacalco C.P 08400

Please note the following additional important information:

  • Always use the shipping instructions Zebra provides with your repair authorizations (RMAs)
  • Please discard pre-printed labels with the old address

2. New Form to Request Repair Authorizations

Effective immediately, please use the new Repair Request Form when emailing repair authorization requests.

Highlights of the New RMA Email Form

  • The new form is an interactive .pdf, which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices
  • The Submit button attaches the form to an email with the Zebra address pre-populated

Please download and unzip the new form file to access the new form, user guide, and short video.

+ Other LATAM Countries

The following change applies to all LATAM countries excluding Argentina, Brazil, Colombia, and Mexico


Please note: there is no change to repair ship-to addresses.

Effective immediately, please use the Repair Request Form when emailing repair authorization requests.

Highlights of the New RMA Email Form

  • The new form is an interactive .pdf, which ensures required data fields are completed, and provides several fields with convenient drop-down or date-picker options
  • A new Entitlement Check link takes you directly to Zebra’s Warranty Check tool to quickly verify whether your device serial number is covered by warranty or a Zebra OneCare service contract
  • Use the Add Items button to insert lines for additional devices
  • The Submit button attaches the form to an email with the Zebra address pre-populated

Please download and unzip the new form file to access the new form, user guide, and short video.

Europe 

+ Belgium

Zebra Service Center
c/o CTDI
Rue de Liège 70
6180 Courcelles
Belgium

+ Czech Republic

Zebra Service Center
c/o DHL Freight Modřice Projekt Zebra
Evropská 840
664 42 Modřice
Czech Republic

+ France

Zebra Service Center
c/o CTDI
4 rue de l’Energie
67870 Griesheim-près-Molsheim
France

+ Germany

Zebra Service Center
c/o CTDI
Erfurter Höhe 10a
99610 Soemmerda
Germany

+ Hungary

Zebra Service Center
c/o CTDI
Budapest
Tóth Árpad utca 1/B
1183
Hungary

+ Ireland

From September 1, our customers in the Republic of Ireland will be asked to ship mobile computers requiring repair directly to Warsaw, Poland, the location of Zebra’s state-of-the-art regional repair centre. While the address on your shipping label will change, your devices continue to be repaired in the same location as before.

Please note the following important information:

  • To minimize potential disruptions related to Brexit, in December 2020 Zebra set up a temporary consolidation process for shipments from the Republic of Ireland to our Warsaw repair centre. We are now able to announce that Zebra’s temporary consolidation point in Dublin will close on August 31st, 2021, and Zebra OneCare maintenance plan contracts will, until further communication, include a Collection Service instead. This Collection Service will include, for no additional charge, collections for inbound repairs of Zebra mobile computers (provision 1.3 of the Zebra OneCare Essential Shipping Options and Logistics Supplement will apply). Eliminating this interim aggregation point will streamline the process and should reduce the time it takes devices to reach our depot, so we can begin repairs sooner.
  • Please continue to submit repair requests as you do today, using Zebra’s online Repair Order Portal (www.zebra.com/repair ).The Repair Order Portal will guide you through the shipping process. Please note that Zebra is only able to offer this new Collection Service to you if you use the Repair Order Portal or other authorized electronic methods to submit your repair requests.
  • Zebra OneCare Essential, Select, and SV customers: If your company has regularly scheduled pickups from Zebra’s carrier (DHL), a prepaid shipping label will be provided to you. Otherwise, if you need to schedule collection of your device, the Repair Order Portal will gather information from you and Zebra will work with you to arrange for pickup and delivery of your device.
  • OneCare Select customers will continue to receive their replacement devices as they do today. The Collection Service will apply only to inbound shipping of the defective devices that need to be returned to Zebra in accordance with the OneCare Select terms.
  • The Collection Service mentioned herein offered by Zebra does not apply to Per Incident Repairs (billable services) and Warranty repairs. For such cases, customer will remain responsible for inbound shipment to Zebra, as they do today. The only difference is that customer will ship their devices requiring repair directly to Poland.
  • There are no changes for customers who use Zebra’s premium OneCare Fastrack Service. 
  • The Collection Service and associated process changes apply only to customers located in the Republic of Ireland and only for Zebra mobile computers covered by Zebra OneCare Essential, Select, or SV contracts. There is no change for customers located in Northern Ireland.

+ Italy

Zebra Service Center
c/o CTDI
Via Galileo Galilei 13/15
20090 Assago Milan
Italy

+ Netherlands

Zebra Service Center
c/o CTDI
Vennootstraat 2
5804 CN Venray
Netherlands

+ Poland

Zebra Service Center
c/o CTDI
Sp. z o.o. ul. Logistyczna 7
05-090 Sękocin Stary
Poland

+ Portugal

Zebra Service Center
c/o CTDI
Polígono Industrial da Granja Rua Primeiro de Maio, 32
2625-717 Vialonga
Portugal

+ Romania

Zebra Service Center
c/o CTDI
077135, Mogosoaia,
Strada Buiacului 2, Ilfov, Romania,
Hala B1 Gate 3
Contact person: Toader Cristian
Phone number: +40 766 186 596

+ Russia

Zebra Service Center
c/o CTDI
Lavochkina Street, 19, bldg 4
Moscow
125502
Russian Federation

+ Spain

Zebra Service Center
c/o CTDI
Av. Leonardo da Vinci, 13
28906 Getafe Madrid
Spain

+ Customers Who Currently Ship Direct to Brno

Zebra Service Center
c/o CTDI
Sp. z o.o. ul. Logistyczna 7
05-090 Sękocin Stary
Poland

APAC

+ Australia

Please send your Zebra mobile computing & scanning products and printers to our repair partner at the address below:

Zebra Service Centre
c/o CTDI
122 – 124 Melrose Drive
Tullamarine, Victoria, 3043
Australia

+ China

Please send your Zebra mobile computing & scanning products and printers to our new repair partner at the address below:

Zebra Service Centre
c/o CTDI(Beijing) Co.Ltd. BEIJING BRANCH
#8 Building 3rd Floor West,
No.30 Yuhua Road, Shunyi District,
Beijing 101318, China

+ Hong Kong

Beginning October 8, 2019, please send your Zebra mobile computing and scanning products to our new repair partner at the address below :

Zebra Service Centre
c/o CTDI Hong Kong Limited
Unit B 8/F Tat Ming Industrial
Building Number 44-52
Ta Chuen Ping Street
Kwai Chung
N.T. Hong Kong

+ India

Beginning March 29, please send your Zebra mobile computing and scanning products and printers to our new repair partner at the address below:

Zebra Service Centre
c/o CTDI India
No.48/1, 1st Stage, 2nd Main Road,
Peenya Industrial Area,
Bengaluru 560 058
Karnataka, Land Mark: RBL Bank

+ Indonesia

Beginning November 30, 2021, ZD410, ZD420, ZT220, ZT230, ZT410, ZT411, ZT420 and ZT421 Zebra printer models will be repaired in-country by our Indonesian repair partner at the address below: 

Zebra Service Centre
c/o PT Sentral Total Dinamika
Jl. Kesehatan No. 60A
Petojo Selatan, Gambir
Jakarta 10160
Indonesia

+ Malaysia

Beginning February 24, 2020, please send your Zebra mobile computing and scanning products to our new repair partner at the address below :

Zebra Service Centre
c/o Highpoint Service Network Sdn. Bhd.
No. 1 Jalan TP6,
Sime UEP Industrial Park,
47600 Subang Jaya,
Selangor,
Malaysia

+ New Zealand Printers

Beginning October 7, 2019, please send your Zebra printer products to our new repair partner at the address below :

Zebra Service Centre
c/o Loop Technologies
9 Vickery Street
Te Rapa
Hamilton 3200
New Zealand

+ Philippines

Beginning September 6, 2021, please send your Zebra mobile computing and scanning products to our repair partner’s address below:

Zebra Service Centre
c/o Highpoint Services Network Philippines, Inc.
1172-1180 President
Quirino Avenue Ext Paco
Manila 1007
Philippines 

+ Singapore

Beginning October 7th, 2019 and continuing through February 2020, the repair of mobile computers & scanning products will begin to transition from the former depot to our new repair partner at the address listed below.

Please send your Zebra products to our new repair partner at this address:

Zebra Service Centre
c/o Communications Test Design Singapore, PTE. LTD
2 Woodland Sector 1
Woodland spectrum 1, #03-16
Singapore 738068

+ Thailand

Please send your Zebra mobile computing and scanning products and printers to our repair partner’s new address below:

Zebra Service Centre
c/o Highpoint Service Network Co.,Ltd.
1428 Rama III Soi 64,
Chong Nonsi, Yannawa,
Bangkok 10120,
Thailand

+ Vietnam

Beginning December 2, 2020, please send your Zebra mobile computing and scanning products to our new repair partner at the address below :

Zebra Service Centre
c/o
Vietcomindo Company Limited
31 Phan Boi Chau Street, Ward 14, Binh Thanh District,
Ho Chi Minh City,
Vietnam

North America

+ Canada

Summary of Changes for Zebra Repairs in Canada

On July 8, 2019, the repair of mobile computers and scanning products will begin to transition from the Markham, Canada depot to our new repair partner at the address listed below. Now all your Zebra devices will be repaired at the same location.

Zebra Service Center
2480 Meadowvale Blvd, Unit 3
Mississauga, ON L5N 8M6

The repair transition will take place gradually by product family over a period of several months.

Please do take note of the following additional important information:

  • All repairs must be authorized by Zebra and be accompanied by an authorization (RMA) number.
  • The new address will be provided with each repair authorization (RMA).
  • To ensure devices are sent to the correct repair center, customers should use the shipping instructions provided by Zebra with their return authorizations (RMAs).
  • Please discard any pre-printed labels you may have with the old address.
  • This change does not affect the repair location for Zebra printers.

Please note, different devices may need to be returned to separate repair depot locations, even within the same repair order.

Africa

+ Egypt

Zebra Service Centre 
C/O Union for repair and service (Dr. Union)
25 ElBostan street
Bab-Elouk, Down town
Cairo
Egypt
11513

+ Ghana

Zebra Service Center
c/o Technologia Group SA
Unit 12A, Growthpoint Office Park, 140 Tonetti St, Halfway House
Midrand
1685 South Africa

+ Morocco

Zebra Service Centre
c/o Cetelec Maroc Service
Boulevard Aboubaker Al Kadiri
Residence Naim N ° 4
3rd floor, Apartment N ° 9
Sidi Maarouf
20520
Morocco

+ Nigeria

Beginning April 16, please send your Zebra mobile computing & scanning products and printers to our new repair partner at the address below :

Zebra Service Centre
c/o TD Plus
No 3 Redemption crescent,
Gbagada Industrial Estate,
Lagos,
Nigeria

+ South Africa

Zebra Service Center
c/o Technologia Group SA
Unit 12A, Growthpoint Office Park, 140 Tonetti St, Halfway House
Midrand
1685 South Africa

Middle East

+ Qatar

Effective now, please send your Zebra mobile computing & scanning products and printers to our new repair partner at the address below :

Zebra Service Centre
c/o Pedigri Technologies FZE
Street #6, Warehouse #8, Alquoz Ind Area
Dubai
United Arab Emirates
44921

+ Saudi Arabia

Zebra Service Centre
Tala Al Anamal
C/O Pedigri Technologies
Building No: 8536 ,1st Floor
Post Box:31759
Exit-6, Near Abi Bakr As Siddiq Branch Road 
Al Mursalat, Riyadh-11418