ZD420d Desktop / ZD420d-HC Healthcare Printer Support
In addition to the printer support and repair resources on this page, also see the following:
Specifications Search | Printer Accessories | Printer Parts | Labels, Ribbons, Tags
Product registration is no longer necessary. Retain proof of purchase for warranty confirmation.
Important Notice
Microsoft identified an issue in a March 2021 Windows 10 update that caused the following error when attempting to print to certain printers from some applications. If you experience this error or other printing related issues, read the article to learn more:
Blue Screen Error (APC_INDEX_MISMATCH) When Attempting To Print On Windows 10
How-To Videos for ZD420d
Cleaning the Printhead
Changing the Printhead
Changing Media
Installing and Using the Cutter Option
Installing and Using the Ethernet Option
Manual Media Calibration
Getting Started
Removing the Ethernet Option
Cleaning the Printer
Media Calibration
Manual Print Width Adjustment
Removing the Serial Option
Printing a Configuration Report
Repacking your printer for shipment or service
Using the Zebra Print Touch™ feature
Installing and Using the Dispenser Option
Unpacking your printer
Installing and Using the Serial Option
Manual Print Darkness Adjustment
Cleaning/Changing the Platen (direct thermal)
Identifying the features of your printer
Unrestricted
Unrestricted
With Login
Demoware
Restricted
Subscription
Drivers
Recommended
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OLE for Retail POS (OPOS)
Version 1.14.1.110
Download 9 MB OPERATING SYSTEM: Windows 10, Windows 7, Windows 8.1 View release notes
Use this driver to develop applications that are compatible with the Unified POS specification. See the release notes for printer compatibility and system requirements.
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Zebra Setup Utilities for Windows
Recommended driver installation and configuration utility (v1.1.9.1290).
Download 21 MB OPERATING SYSTEM: Windows 7 (32 and 64 bit), Windows 10 (32 and 64 bit), Windows Server 2016, Windows Server 2012, Windows 8.1 (32 and 64 bit), Windows Server 2019 (64 bit), Windows Server 2008R2 (32 and 64 bit) View release notes
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ZDesigner v. 8 Driver for Windows
Driver version: 8.2.1.18009
Download 9 MB OPERATING SYSTEM: Windows 7 (32 and 64 bit), Windows 10 (32 and 64 bit), Windows Server 2016, Windows 8.1 (32 and 64 bit), Windows Server 2019 (64 bit), Windows Server 2012 (32 and 64 bit) Compatible View release notes
Recommended driver for use with ZebraDesigner 3.
Supports current Zebra printers (ZPL printer command language/printers running Link-OS).
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ZDesigner v. 5 Driver for Windows
Driver Version: 5.1.16.7398
Download 13 MB OPERATING SYSTEM: Windows 7 (32 and 64 bit), Windows 10 (32 and 64 bit), Windows Server 2016, Windows Server 2012, Windows 8.1 (32 and 64 bit), Windows Server 2019 (64 bit), Windows Server 2008R2 (32 and 64 bit) View release notes
Compatible with ZebraDesigner 3 and prior versions.
For use with ZPL, CPCL and EPL printer command languages and/or legacy printers.
third-party
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Information about CUPS Driver for non Kiosk printers
Download 476 KB OPERATING SYSTEM: Unix & Mac OS, Linux
Firmware
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V84.20.22Z.zip (released 31-Aug-2020)
Link-OS v6.3 for ZD410, ZD420 and ZD620 printers
Download 31 MB View release notes
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Link-OS v 6.3 MIB file for SNMP
Device management file for use with Link-OS printers
Download 273 KB
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PDF Direct v206
Use only on printers that have been updated to Link-OS v6.3
Download 6 MB
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ZDownloader
Firmware Download Utility (for use with Firmware, Special Firmware and Service Packs)
Download 29 MB
Software
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Airwatch Connector Support
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Example Files: WML, XML and ZBI
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PDF Direct - Virtual Device Support
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Printer Fonts
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PrintSecure Administration Files
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Profile Manager Enterprise Support
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SOTI MobiControl Connector Support
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ZDownloader
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Zebra Basic Interpreter (ZBI)
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Zebra Setup Utilities Printer Setup Utilities Support
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ZebraDesigner 2 Software Support
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ZebraDesigner 3 Software Support
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ZebraDesigner for Developers 3 Software Support
Developer Tools
Manuals
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Zebra SOTI Connector User Guide
P1071336-002 Rev.A
Download 955 KB
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Airwatch Connector User Guide
P1058563-007
Download 16 MB
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Zebra Link-OS Printer Profile Manager Enterprise User Guide
P1094865-004
Download 1 MB
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Printer Profile Manager Enterprise Installation Guide
P1094238-004
Download 3 MB
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Virtual Device-PX User Guide (en)
P1100296-001
Download 2 MB
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Virtual Device-L User Guide (en)
P1074583-004
Download 3 MB
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Virtual Device User Guide-O (EN)
P1059537-003 Rev. A
Download 3 MB
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Virtual Device User Guide-M (EN)
P1072179-003 Rev. A
Download 3 MB
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Link-OS Profile Manager Installation Guide
P1065697-002
Download 5 MB
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Zebra Programming Guide
P1099958-003
Download 8 MB
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Zebra CartScan Setup and Usage Guide for Version 2.1 (en)
MN-003110-03 Rev. A
Download 2 MB
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Guide to Cleaning and Disinfecting Zebra Healthcare Printers (en)
P1066640-002 Rev. A
Download 1 MB
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ZPL & CPCL Printer Driver for OPOS
P1014152-015
Download 5 MB
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ZD620, ZD420, ZD410 Regulatory Guide (ww)
212462-003 Rev. A
Download 1 MB
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ZD Series Direct Thermal Attached Battery Base (ww)
212393-001
Download 468 KB
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ZD Series Battery Option (ww)
212681-001
Download 3 MB
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ZD420d Setup Guide, Guía de configuración, Guide d'installation (en, es, fr)
212396-101 Rev. A
Download 3 MB
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ZD420d 安装指南 (zh-CN)
212396-061 Rev. A
Download 3 MB
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ZD420d Guia de Configuração (pt-BR)
212396-091 Rev. A
Download 3 MB
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ZD420d Setup Guide, Guía de configuración, Guide d'installation (en, es, fr)
212396-101 Rev. A
Download 3 MB
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ZD420d Setup Guide, Guía de configuración, Guide d'installation (en, es, fr)
212396-101 Rev. A
Download 3 MB
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ZD620 und ZD420 Benutzerhandbuch (de)
212485-04DE Rev. A
Download 58 MB
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ZD620 et ZD420 Guide d’utilisation (fr)
212485-04FR Rév.A
Download 59 MB
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ZD620 e ZD420 Guida per l’utente (it)
212485-04IT Rev. A
Download 58 MB
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ZD620 и ZD420 Руководство пользователя (ru)
212485-04RU Rev. A
Download 58 MB
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ZD620 和 ZD420 使用者指南 (zhtw)
212485-04ZHTW Rev. A
Download 59 MB
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ZD620 e ZD420 Manual do usuário (pt)
212485-04PT Rev. A
Download 59 MB
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ZD620 ו-ZD420 מדריך למשתמש (he)
212485-04HE Rev. A
Download 58 MB
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ZD620 및 ZD420 사용자 설명서 (ko)
212485-04KO Rev. A
Download 58 MB
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ZD620 和 ZD420 用户指南 (zhcn)
212485-04ZHCN Rev. A
Download 59 MB
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ZD620 および ZD420 ユーザー・ガイド (jp)
212485-04JA Rev. A
Download 58 MB
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ZD620 i ZD420 Korisnički vodič (hr)
212485-04HR Rev. A
Download 58 MB
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ZD620 and ZD420 Users Guide (en)
212485-04EN
Download 58 MB
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ZD620 y ZD420 Guía del usuario (es)
212485-04ES Rev. A
Download 59 MB
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ZD620 i ZD420 Korisnički vodič (sr)
212485-04SR Rev. A
Download 59 MB
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ZD620 ve ZD420 Kullanıcı Kılavuzu (tr)
212485-04TR Rev. A
Download 59 MB
Knowledge Articles
Visit the Support Community for access to Zebra's complete knowledge base.