ZXP Series 8 Secure Issuance Card Printer Support

ZXP Series 8 Card Printer

Here are support and repair resources for your printer. Please note that product registration is no longer necessary. Retain proof of purchase for warranty confirmation.

Printer Discontinuation Date: March 1, 2017
Service & Support Discontinuation Date: March 16, 2022 (NA/EMEA), March 31, 2022 (LA), May 31, 2022 (APAC)

 


How-To-Videos

Important notice:

recommended driver and firmware update

Note: It is strongly recommended that customers download and instal both the new ZXP Series 8 firmware and driver together to take advantage of the important changes. Due to a bug found in v3.01.00 FW related to Wi-Fi operation, v4.03.00 FW has fixed the bug, for users who operate in Wi-Fi, it will be necessary to download v4.03.00 FW with either Ethernet or USB. Version 04.03.00 of the firmware is being released in conjunction with a new ZXP Series 8 Driver version DZ8CG.05.00.00.00. 

The Firmware upgrade procedure for v04.03.00 has been slightly modified from previous versions. Carefully read the instructions below. It is required that the user follow the instructions below to ensure proper installation and operation. 

For ZXP Series 8 Retransfer and Secure Issuance printers (Z81 / Z82 Models Only) – First, cycle power and wait until initialisation is complete. Next, upgrade the main printer controller board using the file labelled ZXP-Series-8-Firmware-R4.03.00 for printers only. Once the firmware upgrade is finished, cycle power again to complete the upgrade process.

For ZXP Series 8 Retransfer printers (Z83 / Z84 Models Only) with Laminator - First, cycle power and wait until initialisation is complete. Next, upgrade the main printer controller board using the file labelled ZXP-Series-8-Firmware-R4.03.00 for printers only. Once the main printer controller board firmware is upgraded, cycle power the printer.

Lastly, after the printer has completed its initialisation process, upgrade the laminator main controller board using the file labelled ZXP-Series-8-Firmware-R4.03.00 for printers with laminator. A power cycle is not necessary upon upgrading the laminator main controller board.


 

Legend:

Drivers

Recommended

  • ZXP Series 8 Driver v.05.02.00 (3/31/2016)

     Download 38 MB OPERATING SYSTEM: Windows Server 2008 (32 and 64 bit), Windows Server 2012 (64 bit), Windows 8 (32 and 64 bit), Windows 7 (32 and 64 bit), Windows Server 2003 (32 bit), Windows 10 (32 and 64 bit), Windows 8.1 (32 and 64 bit), Windows Vista (32 and 64 bit), Windows XP (32 bit) View release notes
  • ZXP Series 8 ZMotif Driver v.3.00.00 (6-3-2011)

     Download 34 MB OPERATING SYSTEM: Windows 2008, Windows Vista, Windows 2003, Windows 7, Windows XP View release notes

Note: Version 05.00.00 of the ZXP Series 8 driver is being released in conjunction with a new firmware v04.03.00

Firmware

Manuals

  • ZXP Series 8™ Card Printer User's Manual (de)

    P1045430-0032 Rev. B

    Download 19 MB
  • ZXP Series 8™ Card Printer User's Manual (es)

    P1045430-042 Rev. B

    Download 21 MB
  • ZXP Series 8™ Card Printer User's Manual (it)

    P1045430-052 Rev. B

    Download 21 MB
  • ZXP Series 8™ Card Printer User's Manual (ru)

    P1045430-152 Rev. B

    Download 21 MB
  • ZXP Series 8™ Card Printer User's Manual (pt)

    P1045430-092 Rev. B

    Download 21 MB
  • ZXP Series 8™ Card Printer User's Manual (fr)

    P1045430-022 Rev. B

    Download 21 MB
  • ZXP Series 8™ 用户手册 (zh-CN),

    P1045430-062 Rev. B

    Download 21 MB

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