ZXP Series 8 Secure Issuance Card Printer Support

Here are support and repair resources for your printer. If you've recently purchased a new printer please take a moment to register your product online.

 


How-To-Videos

Important notice:

recommended driver and firmware update

Note: It is strongly recommended that customers download and install both the new ZXP Series 8 firmware and driver together to take advantage of the important changes. Due to a bug found in v3.01.00 FW related to Wi-Fi operation, v4.03.00 FW has fixed the bug, for users who operate in Wi-Fi, it will be necessary to download v4.03.00 FW with either Ethernet or USB. Version 04.03.00 of the firmware is being released in conjunction with a new ZXP Series 8 Driver version DZ8CG.05.00.00.00. 

The Firmware upgrade procedure for v04.03.00 has been slightly modified from previous versions. Carefully read the instructions below. It is required that the user follow the instructions below to ensure proper installation and operation. 

For ZXP Series 8 Retransfer and Secure Issuance printers (Z81 / Z82 Models Only) – First, cycle power and wait until initialization is complete. Next, upgrade the main printer controller board using the file labeled ZXP-Series-8-Firmware-R4.03.00 for printers only. Once the firmware upgrade is finished, cycle power again to complete the upgrade process.

For ZXP Series 8 Retransfer printers (Z83 / Z84 Models Only) with Laminator - First, cycle power and wait until initialization is complete. Next, upgrade the main printer controller board using the file labeled ZXP-Series-8-Firmware-R4.03.00 for printers only. Once the main printer controller board firmware is upgraded, cycle power the printer.

Lastly, after the printer has completed its initialization process, upgrade the laminator main controller board using the file labeled ZXP-Series-8-Firmware-R4.03.00 for printers with laminator. A power cycle is not necessary upon upgrading the laminator main controller board.


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all users need to create a new account. We apologize for any inconvenience.

 

Asset Descriptions

Restricted Asset: Access to this Restricted Software is only permitted within the first 90 days of purchase of an applicable product or under a service contract for the applicable product. Distribution of this Software may only be made to a device within 90 days of its purchase or to a device that is covered under a service contract.

DemoWare Asset: Access to this Software is unrestricted but is subject to limitations specified in its associated documentation.

Drivers

Recommended

Note: Version 05.00.00 of the ZXP Series 8 driver is being released in conjunction with a new firmware v04.03.00

Firmware

  • R4.03.00 - For Printers Only

    For ZXP Series 8 Retransfer and Secure Issuance printers (Z81 / Z82 / Z83 / Z84 Models)

    Download 13 MB

    Unrestricted Software

    View release notes

Manuals

  • ZXP Series 8™ Card Printer User's Manual (it)

    P1045430-052 Rev. B

    Download 21 MB
  • ZXP Series 8™ Card Printer User's Manual (de)

    P1045430-0032 Rev. B

    Download 19 MB
  • ZXP Series 8™ Card Printer User's Manual (es)

    P1045430-042 Rev. B

    Download 21 MB
  • ZXP Series 8™ Card Printer User's Manual (ru)

    P1045430-152 Rev. B

    Download 21 MB
  • ZXP Series 8™ Card Printer User's Manual (pt)

    P1045430-092 Rev. B

    Download 21 MB
  • ZXP Series 8 Quick Start Guide (en)

    P1004624- 002 Rev. A

    Download 9 MB
  • ZXP Series 8™ Card Printer User's Manual (en)

    P1045430-002 Rev. B

    Download 23 MB
  • ZXP Series 8 with Laminator Quick Start Guide (en)

    P1013375 Rev. A

    Download 14 MB
  • ZXP Series 8™ Card Printer User's Manual (fr)

    P1045430-022 Rev. B

    Download 21 MB
  • ZXP Series 8™ 用户手册 (zh-CN),

    P1045430-062 Rev. B

    Download 21 MB
  • ZXP Series 8™ Card Printer User's Manual (it)

    P1045430-052 Rev. B

    Download 21 MB
  • ZXP Series 8™ Card Printer User's Manual (de)

    P1045430-0032 Rev. B

    Download 19 MB
  • ZXP Series 8™ Card Printer User's Manual (es)

    P1045430-042 Rev. B

    Download 21 MB
  • ZXP Series 8™ Card Printer User's Manual (ru)

    P1045430-152 Rev. B

    Download 21 MB
  • ZXP Series 8™ Card Printer User's Manual (pt)

    P1045430-092 Rev. B

    Download 21 MB
  • ZXP Series 8 Quick Start Guide (en)

    P1004624- 002 Rev. A

    Download 9 MB
  • ZXP Series 8™ Card Printer User's Manual (en)

    P1045430-002 Rev. B

    Download 23 MB
  • ZXP Series 8 with Laminator Quick Start Guide (en)

    P1013375 Rev. A

    Download 14 MB
  • ZXP Series 8™ Card Printer User's Manual (fr)

    P1045430-022 Rev. B

    Download 21 MB
  • ZXP Series 8™ 用户手册 (zh-CN),

    P1045430-062 Rev. B

    Download 21 MB

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