Device Diagnostics | Zebra

Device Diagnostics

Zebra Device Diagnostics logo

Maximise the Availability of Zebra Mobile Computers

When your users have trouble with their Zebra mobile computers, the issue is often a simple one that can be resolved on the spot — from restoring a lost wireless connection to rebooting to free up needed memory. But without a way to uncover these simple-to-resolve issues, devices are often returned to the Zebra Repair Centre, where no trouble is found. While a Zebra OneCare support programme may cover the costs of the depot services, your organisation still pays a high cost. Productivity is reduced when workers outside in the field and inside your facility are without their Zebra mobile devices, affecting the overall efficiency of your entire operation. And then there is the cost of the time spent packaging, shipping and tracking devices out for repair — and configuring a device from your spares pool. 

Now, there’s a complimentary tool from Zebra that can help eliminate the high cost of all those needless returns of devices that don’t really need repair — Device Diagnostics. With this Mobility DNA utility, administrators and end users alike can test the main systems on Zebra mobile computers with a simple press of a button to reveal whether the issue can be fixed on site — or whether a trip to the Zebra Repair Centre is required. The result? Your devices spend more time in the hands of your workers, improving productivity, device uptime, return on investment and total cost of ownership. Keep your Zebra mobile devices right where they are most valuable, in the hands of your workers, with Device Diagnostics — only from Zebra.

The Enterprise Features You Need

  • Identify and Test All Major Systems

    Device Diagnostics automatically identifies which systems are present on a device — battery, GPS, CPU, memory, storage, WLAN, WWAN and Bluetooth. You can press a button to instantly test them all or select the tests you want to run.

  • Easy-to-Read 'Red Light-Green Light' Results

    If the device passes the test, the test is highlighted in green. Tests that fail are highlighted in red, making it very easy to determine, in seconds, whether a device needs a trip to the depot or the internal service desk.

  • Instantly Identify Many Common Errors

    You can see if you have available storage to support the system, application, external storage card and cache, and if features are correctly configured or accidentally deactivated. When it comes to the battery, you can see if batteries are charging and how many charge cycles are left. And, you can see signal strength, if the radio is powered on and much more for all integrated wireless connections — Bluetooth, Wi-Fi and mobile.

  • Mobile Computers

    Capture and exchange the business-critcal information your business needs.

    Mobile Computers

  • Printer Software

    Create customised print solutions or connect your printers to the cloud with Zebra printer software solutions.

    Printer Software

  • Solutions

    Zebra’s suite of solutions delivers unprecedented visibility, optimised operations and empowered workers.


Mobility DNA

Mobility DNA icon

With Zebra's Mobility DNA, connect every strand of your mobility platform for a simplified, intergrated solution using our full line of mobile computers, off-the-shelf, end user applications, robust administration utilities and effortless applications development tools.

Zebra OneCare

Enable predictable performance, critical operations and improved business outcomes while eliminating unbudgeted repair expenses. Get unmatched, from-the-manufacturer technical support, as well as comprehensive repair services.