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Energy and Utilities Use Case

Customer Service Technology

Utilities Worker speaking on a zebra mobile device while holding a zebra tablet

Give Your Customer-Facing Personnel the Technology to Exceed Customer Expectations

No matter how efficient your operations, if your customer-facing personnel are not empowered with the necessary tools and data to deliver excellent service, customers satisfaction ratings decline. When there’s an electric or water outage or unplanned service event and customers are calling in demanding answers, your call-centre representatives should be able to access real-time information to deliver the kind of personalised service that builds customer relationships, brand loyalty and ultimately your business.

Zebra mobile computing devices employ a purpose-driven design that incorporates the customer experience as a critical part of business in the utility sectors.

Set Up the Customer Experience for Success

When providing services that customers rely on daily, both current and accurate information are key components to a high-quality customer experience. Intuitive and easy to use, our rugged mobile devices enable all relevant customer information to be captured digitally on-site and uploaded in real-time for continuous customer care.

Maximise Visibility Among All Staff

Ensure your mobile technology isn’t the reason for poor customer service. Zebra mobile devices give all involved staff (technicians, representatives, management, compliance and accounting departments, etc.) clear visibility into customer data and work order history as needed, so they can successfully give customers the most informed service possible.

Leverage Data-Powered, Industry-Tailored Mobile Technology Solutions

Our mobility devices are part of industry-tailored solutions for the enterprise edge where customers connect with your personnel. Our data-powered, customisable solutions allow you to select from a range of options in devices, network connectivity, form-factors and more to deliver a higher-level of customer experience.

Build Your Customer Service Technology Solutions


Explore Zebra mobility solutions to maximise your customer service results.

right facing view of Zebra xslate L10
L10 Series Rugged Tablet
left facing view of Zebra Xslate R12 Tablet
R12 Rugged Tablet
ET56 Enterprise Rugged Tablet
Front facing view of Zebra TC72
TC77 Touch Computer
Front facing view of Zebra TC57
TC57 Touch Computer
left facing view of Zebra ZQ511 mobile printer
ZQ500 Series Mobile Printer


Deploy, manage and monitor your workforce and field assets using Zebra software solutions.


With DataWedge, you can integrate data captured with your Zebra Android mobile computers into your enterprise applications quickly and easily.

Part of the Mobility DNA Suite
Device Diagnostics

Device Diagnostics, complimentary software from Zebra, enables users to instantly test and diagnose the main operability on Zebra mobile computers.

Part of the Mobility DNA Suite

Keep your Zebra mobile computers up and running with batteries and software tools that enable more efficient power management.

Enterprise Browser

Enterprise Browser is a powerful industrial browser that enables developers to build feature-rich web applications for Zebra mobile computers.

Service and Maintenance

Zebra OneCare™ Maintenance Plans

Protect your business-critical devices and eliminate disruptions and unplanned repair expenses. You'll get device uptime, confidence, and savings with Zebra OneCare™.


Zebra certified supplies are exceptionally consistent and tested to the highest standard for field service applications.

Document And Receipt Paper
Custom Supplies

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