Customer Service Technology
Give Your Customer-Facing Personnel the Technology to Exceed Customer Expectations
No matter how efficient your operations, if your customer-facing personnel are not empowered with the necessary tools and data to deliver excellent service, customers satisfaction ratings decline. When there’s an electric or water outage or unplanned service event and customers are calling in demanding answers, your call-centre representatives should be able to access real-time information to deliver the kind of personalised service that builds customer relationships, brand loyalty and ultimately your business.
Zebra mobile computing devices employ a purpose-driven design that incorporates the customer experience as a critical part of business in the utility sectors.
Set Up the Customer Experience for Success
When providing services that customers rely on daily, both current and accurate information are key components to a high-quality customer experience. Intuitive and easy to use, our rugged mobile devices enable all relevant customer information to be captured digitally on-site and uploaded in real-time for continuous customer care.
Maximise Visibility Among All Staff
Ensure your mobile technology isn’t the reason for poor customer service. Zebra mobile devices give all involved staff (technicians, representatives, management, compliance and accounting departments, etc.) clear visibility into customer data and work order history as needed, so they can successfully give customers the most informed service possible.
Leverage Data-Powered, Industry-Tailored Mobile Technology Solutions
Our mobility devices are part of industry-tailored solutions for the enterprise edge where customers connect with your personnel. Our data-powered, customisable solutions allow you to select from a range of options in devices, network connectivity, form-factors and more to deliver a higher-level of customer experience.
Build Your Customer Service Technology Solution
HARDWARE
Explore Zebra mobility solutions to maximise your customer service results.
Software and Applications
Deploy, manage and monitor your workforce and field assets using Zebra software solutions.
Services
Zebra services help you through each phase of your technology's lifecycle, so you can plan your field service solution to fit your organisation's current and future needs.
Supplies
Zebra certified supplies are exceptionally consistent and tested to the highest standard for field service applications.
