Transform retail operations with Zebra’s retail technology solutions, featuring hardware and software for improving inventory management and empowering teams.
Streamline operations with Zebra’s healthcare technology solutions, featuring hardware and software to improve staff collaboration and optimise workflows.
Enhance processes with Zebra’s manufacturing technology solutions, featuring hardware and software for automation, data analysis, and factory connectivity.
Zebra’s transportation and logistics technology solutions feature hardware and software for enhancing route planning, visibility, and automating processes.
Zebra's public sector technology solutions enhance decision-making, streamline operations, and safeguard communities with advanced software and rugged hardware.
Zebra's hospitality technology solutions equip your hotel and restaurant staff to deliver superior customer and guest service through inventory tracking and more.
Zebra's market-leading solutions and products improve customer satisfaction with a lower cost per interaction by keeping service representatives connected with colleagues, customers, management and the tools they use to satisfy customers across the supply chain.
Empower your field workers with purpose-driven mobile technology solutions to help them capture and share critical data in any environment.
Zebra's range of mobile computers equip your workforce with the devices they need from handhelds and tablets to wearables and vehicle-mounted computers.
Zebra's desktop, mobile, industrial, and portable printers for barcode labels, receipts, RFID tags and cards give you smarter ways to track and manage assets.
Zebra's 1D and 2D corded and cordless barcode scanners anticipate any scanning challenge in a variety of environments, whether retail, healthcare, T&L or manufacturing.
Zebra's extensive range of RAIN RFID readers, antennas, and printers give you consistent and accurate tracking.
Choose Zebra's reliable barcode, RFID and card supplies carefully selected to ensure high performance, print quality, durability and readability.
Zebra's rugged tablets and 2-in-1 laptops are thin and lightweight, yet rugged to work wherever you do on familiar and easy-to-use Windows or Android OS.
With Zebra's family of fixed industrial scanners and machine vision technologies, you can tailor your solutions to your environment and applications.
Zebra’s line of kiosks can meet any self-service or digital signage need, from checking prices and stock on an in-aisle store kiosk to fully-featured kiosks that can be deployed on the wall, counter, desktop or floor in a retail store, hotel, airport check-in gate, physician’s office, local government office and more.
Discover Zebra’s range of accessories from chargers, communication cables to cases to help you customise your mobile device for optimal efficiency.
Zebra's environmental sensors monitor temperature-sensitive products, offering data insights on environmental conditions across industry applications.
Zebra's location technologies provide real-time tracking for your organisation to better manage and optimise your critical assets and create more efficient workflows.
Enhance frontline operations with Zebra’s AI software solutions, which optimize workflows, streamline processes, and simplify tasks for improved business outcomes.
Zebra Workcloud, enterprise software solutions boost efficiency, cut costs, improve inventory management, simplify communication and optimize resources.
Keep labour costs low, your talent happy and your organisation compliant. Create an agile operation that can navigate unexpected schedule changes and customer demand to drive sales, satisfy customers and improve your bottom line.
Drive successful enterprise collaboration with prioritized task notifications and improved communication capabilities for easier team collaboration.
Get full visibility of your inventory and automatically pinpoint leaks across all channels.
Reduce uncertainty when you anticipate market volatility. Predict, plan and stay agile to align inventory with shifting demand.
Drive down costs while driving up employee, security, and network performance with software designed to enhance Zebra's wireless infrastructure and mobile solutions.
Explore Zebra’s printer software to integrate, manage and monitor printers easily, maximising IT resources and minimising down time.
Make the most of every stage of your scanning journey from deployment to optimisation. Zebra's barcode scanner software lets you keep devices current and adapt them to your business needs for a stronger ROI across the full lifecycle.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
RFID development, demonstration and production software and utilities help you build and manage your RFID deployments more efficiently.
Zebra DNA is the industry’s broadest suite of enterprise software that delivers an ideal experience for all during the entire lifetime of every Zebra device.
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The Zebra Aurora suite of machine vision software enables users to solve their track-and-trace, vision inspection and industrial automation needs.
Zebra Aurora Focus brings a new level of simplicity to controlling enterprise-wide manufacturing and logistics automation solutions. With this powerful interface, it’s easy to set up, deploy and run Zebra’s Fixed Industrial Scanners and Machine Vision Smart Cameras, eliminating the need for different tools and reducing training and deployment time.
Aurora Imaging Library™, formerly Matrox Imaging Library, machine-vision software development kit (SDK) has a deep collection of tools for image capture, processing, analysis, annotation, display, and archiving. Code-level customisation starts here.
Aurora Design Assistant™, formerly Matrox Design Assistant, integrated development environment (IDE) is a flowchart-based platform for building machine vision applications, with templates to speed up development and bring solutions online quicker.
Designed for experienced programmers proficient in vision applications, Aurora Vision Library provides the same sophisticated functionality as our Aurora Vision Studio software but presented in programming language.
Aurora Vision Studio, an image processing software for machine & computer vision engineers, allows quick creation, integration & monitoring of powerful OEM vision applications.
Adding innovative tech is critical to your success, but it can be complex and disruptive. Professional Services help you accelerate adoption, and maximise productivity without affecting your workflows, business processes and finances.
Zebra's Managed Service delivers worry-free device management to ensure ultimate uptime for your Zebra Mobile Computers and Printers via dedicated experts.
Find ways you can contact Zebra Technologies’ Support, including Email and Chat, ask a technical question or initiate a Repair Request.
Zebra's Circular Economy Program helps you manage today’s challenges and plan for tomorrow with smart solutions that are good for your budget and the environment.
Important Update: Effective July 1, 2026, Zebra is implementing mandatory Multi-Factor Authentication (MFA) to enhance security. Learn more.
Matrox Imaging Integration Information
On Monday, October 16, Zebra is making changes that impact how Matrox Imaging products are ordered, fulfilled, invoiced, and repaired. Please note, these changes only apply to Matrox Imaging products.
The changes we are making will allow us to integrate the Matrox Imaging business into Zebra’s existing processes and systems. Please access the Guide to Doing Business with Zebra Technologies for Matrox Imaging Products for detailed information about the changes summarized below.
We appreciate your attention to these important changes. If you have any questions about these changes and how you are impacted, please contact your Zebra Sales Representative or send an email to ZebraBTOCom@zebra.com.
Please review the following information, which provides a summary of the upcoming changes. For more detailed information about these changes, access the Guide referenced above.
Effective Monday, October 16, 2023, all new orders for Matrox Imaging products (hardware, software, and repair and software maintenance agreements) will be transacted through Zebra and no longer with Matrox. You will receive the Zebra Terms and Conditions of sale of products or services (as applicable) with your order acknowledgement(s) and such terms will govern your purchases of Matrox Imaging products.
- This change means that you will have a new way to submit your orders for Matrox Imaging products.
- For ordering, you will
- Submit your order by email to Zebra’s Order Experience Team, a team made up of regional order experience representatives. The new email addresses will be provided to you in September.
Please note, if you have access to the Matrox Software Licensing Portal to place orders for software run-time license(s) activation keys, you will need to begin submitting your orders by email. The Matrox Software Licensing Portal will no longer be accessible beginning Monday, October 16.
- Orders for software run-time license activation keys must include the lock code, as Zebra is not able to book an order without a lock code. When submitting your order by email, if you do not provide the lock code, the Order Experience Team will not be able to process your order.
- A mix of Industrial Automation (IA) products, which includes Matrox Imaging, Zebra’s FIS/MV products, and Adaptive Vision (hardware, software, and services) can be on the same order, with the exception of Matrox Imaging software run-time license activation keys that are missing a lock code.
- You may order IA products and other Zebra products (printers, supplies, or mobile computers, etc.) together on the same order, if you are eligible to purchase other Zebra products direct from Zebra.
- To ensure a smooth transition, your current order support team will provide support to the Order Experience Team for a period of time.
- Purchase orders (POs) must meet Zebra’s Bookable Order Criteria (BOC). Click the following links to see what information you need to include on your purchase orders for each type of order: Hardware Order BOC; Software Order BOC, and Maintenance Agreement (Service Contract) BOC.
- Should you need to request a change order, or have other order related inquiries, you will contact Zebra’s Order Experience Team. Contact emails for the Order Experience Team will be provided in September.
Effective Monday, October 16, 2023, new orders for Matrox Imaging products will be fulfilled from Zebra’s applicable regional Distribution Centers located in Kenosha, Wisconsin (U.S.A.); Heerenveen, Netherlands; and Singapore. See below for the location information for each Distribution Center.
- Shipping terms for your shipments will be changed to align with Zebra’s shipping terms in your region and will be either ExWorks or FCA (INCOTERMS 2020). As a general rule Zebra’s shipping terms in the Asia Pacific (APAC) region is ExWorks or FCA Shipping Point (INCOTRMS 2020), in North America and Latin America (NALA) and in Europe, Middle East, and Africa (EMEA) regions, is FCA (INCOTERMS 2020).
- Freight Payment method for your shipments will change to either Prepaid, Prepay and Add, Third Party Billing, or Collect. As a general rule, customers in the APAC region will be assigned collect freight terms, customers in NALA may be prepaid, prepay and add, third party billing, or collect, and customers in EMEA who are located in the European Economic Area are typically assigned prepay and add, and customers in EMEA who are not located the European Economic Area, are typically assigned collect. If your payment method will be collect, you will be contacted in the coming weeks to provide your preferred Carrier and account information.
- Your Incoterms and freight terms are outlined on the order acknowledgement document, which is sent by email after your order has been entered into Zebra systems.
- Please note, orders that you place with Matrox up until close of business, Friday, October 13, 2023 will continue to be processed, fulfilled, and invoiced by Matrox. The changes outlined in this communication will not apply to such orders.
Zebra’s Regional Distribution Center Information
Please note, it was previously communicated that the Zebra Distribution Center (DC) in Shanghai, China would fulfill orders for Matrox Imaging products for customers located in Mainland China.
Beginning, Monday, October 16, for new orders, the Zebra DC in Singapore will fulfill orders for Matrox Imaging products for all customers located in the Asia Pacific Region. The Zebra DC in Shanghai, China will not be used to fulfill orders for Matrox Imaging products.
| Order Ship-To Location | Orders Fulfilled from Zebra's Distribution Center | Zebra Distribution Center Address |
| North America | Kenosha, Wisconsin, United States | Zebra Technologies International, LLC Bristol Business Park 10375 140th Ave Suite B Kenosha, WI 53142 |
| Latin America | ||
| Europe, Middle East, and Africa (EMEA) | Heerenveen, Netherlands | Zebra Technologies BV Mercurius 12 8448 GX Heerenveen The Netherlands |
| Asia Pacific Region | Singapore | Zebra Technologies Asia Pacific Pte. Ltd. C/O DSV Solutions Pte. Ltd . No 5 Changi North Way, Level 4 Warehouse Singapore, 498771 |
Effective Monday, October 16, 2023, you will be invoiced for new orders from the Zebra Legal Entity in your region and no longer from Matrox.
- In addition to the legal entity change from Matrox to Zebra, you will also have new remit-to address information for your invoice payments.
- Zebra has reviewed your account and if you did not previously do business with Zebra, your payment terms and credit limits have been reviewed and may have been updated to Zebra’s standard. You will be contacted if your payment terms are different from current payment terms.
- You will do business with Zebra in the currency in which Matrox invoices you today, unless you are a Canadian customer that transacts with Matrox in Canadian Dollars (CAD) or an Australia or New Zealand customer that transacts with Matrox in U.S. Dollars (USD). In these scenarios, you will be contacted regarding this change.
- Please note, you will continue to be invoiced by Matrox for orders fulfilled by Matrox. For a period of time, you may receive invoices from both Matrox and Zebra Technologies, depending on the date on which your order was placed.
Action Required! You may need to update your systems with the new Zebra Technology legal entity and remit-to address information to ensure you are able to pay your invoices in a timely manner. Please click the appropriate link below to view the legal entity and remit-to address information for your region (domiciled location).
Effective Monday, October 16, 2023, you will have a new way to request repairs for malfunctioning product(s) and new in-region locations where you will send your malfunctioning product.
- Requests for repair should be submitted using Zebra’s Repair Order Portal (ROP), our online repair request system.
- Once you have submitted your repair request, you will send your malfunctioning product(s) to an in-region Zebra facility, where the repair will be processed and sent onto Matrox for repair.
- The location where you will send your malfunctioning product(s) is outlined on the repair acknowledgement/shipping manifest document, which is sent by email after your repair request has been processed.
- Upon repair completion, your repaired product will be returned to you from the in-region Zebra facility.
- Please continue to follow current process for repairs until the close of business, Friday, October 13. Beginning Monday, October 16, the new repair processes outlined in this section will be effective. Any repairs requested through Matrox will be completed by Matrox and sent back to you.
- Please continue to submit orders as you do today until the close of business, Friday, October 13. Beginning Monday, October 16, the new ordering processes will be effective.
- Orders in Matrox systems that are not expected to be fulfilled by December 31, 2023 will be converted to Zebra orders and will be fulfilled by Zebra. If you have such open orders, you will be contacted by Zebra’s Order Experience Team regarding the order conversion and required actions that need to be taken.
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