Online RMA - Europe, Middle East and Africa

Zebra’s online Repair Order Portal makes submitting repair return (RMA) requests easy and convenient for partners, customers with an established financial relationship with Zebra, and other customers who have existing Zebra service contract agreements*.

Portal features include:

  • Around-the-clock access
  • Instantaneous provision of an RMA number
  • Receive and approve RMA quotations online (for repairs outside of warranty or contract coverage)
  • View the status of individual device repairs
  • Printable shipping documents and instructions
  • Shipment tracking
  • Basic repair statistics
  • Scheduling of device pickup / collection (for customers subscribed to this service)
  • Available in English, French, Italian, German, Spanish, Dutch, Swedish and Russian

* If your company does not already have a service account set up with Zebra Technologies, please contact your supplier to arrange for the repair of your device(s).

Returning Users

Login to the RMA Portal

Your user ID and password enable you to create and manage online repair requests. 

New User Registration

For new users, the simple, one-time registration process is quick, and setup is typically completed within 24 hours or less. You will receive a user ID and password to access the portal.

Instructions to Initiate Your Repair Online

The RMA Portal is very user-friendly and intuitive. We have created a quick guide to initiating an online repair request: 

Detailed Instructions

For those users who would like additional information.



Not yet registered to use the Repair Order Portal?

Zebra’s standards process for requesting repair return requests is to use the Repair Order Portal above. We strongly encourage you to use the portal to avoid delays in processing requests. On an exception basis, partners and customers may use the following manual process:

 

  1. Download the Repair Returns Form for your country below
  2. e-mail the completed form to EMEA.ccc@zebra.com
  3. A Zebra agent will return an updated form to you with an RMA #
  4. Print and attach the updated form to your device before shipping

 

When completing the form, you will need to provide to Zebra a problem code that most closely reflects the primary issue you are having with your device. You can download a list of problem codes at the link below.

 

How to Request Accessories Under Comprehensive Coverage

For Repairs in other Regions