Not yet registered to use the Repair Order Portal?
Zebra’s standards process for requesting repair return requests is to use the Repair Order Portal above. We strongly encourage you to use the portal to avoid delays in processing requests. On an exception basis, partners and customers may use the following manual process:
- Download the Repair Returns Form for your country below
- e-mail the completed form to EMEA.email@example.com
- A Zebra agent will create a Service Order (RMA) number for your request
- Print and attach the shipping manifest received from Zebra support to your device before shipping
When completing the form, you will need to provide to Zebra a problem code that most closely reflects the primary issue you are having with your device. You can download a list of problem codes at the link below.