Repair Orders (Online RMAs) - Europe, Middle East and Africa

NOTE: Revised Per Incident Repair Pricing Policy. Effective August 21, 2017, Zebra is making a change to the Per Incident Program for repair services for mobile computing and scanning products in the EMEA region. Initial quotation will be based upon Customer self-diagnosis using Zebra’s standard problem codes. If, upon Zebra Repair Center inspection, the cost of required repair exceeds the originally quoted amount, a revised quotation will be provided for Customer approval, prior to the completion of repairs.

Zebra’s online Repair Order Portal makes submitting repair return (RMA) requests easy and convenient for partners, customers with an established financial relationship with Zebra, and other customers who have existing Zebra service contract agreements.*

Portal features include:

  • Access the portal around-the-clock
  • Receive a repair authorization number instantaneously
  • Check warranty / entitlement for devices
  • Receive and approve repair quotations online (for repairs outside of warranty or contract coverage)
  • View the status of individual device repairs
  • Print shipping documents and instructions
  • Track shipments
  • Run multiple repair reports
  • Place advanced exchange and accessory orders
  • Upload multiple items (“bulk upload”) into a single repair order
  • Schedule device pickup / collection (subscribed customers)
  • Available in English, Arabic, Dutch, French, Italian, German, Polish, Spanish, Turkish, and Chinese. (Coming soon in Czech, Hebrew, Portuguese, Russian, and Swedish.)

* If your company does not already have a service account set up with Zebra Technologies, please contact your supplier to arrange for the repair of your device(s).

New and Returning Users

Visit Zebra's global Repair Order Portal home page to:

  • Register as a New User
  • Find Resources and Training options (many in multiple languages), including job aids, on-demand training recordings and materials, a schedule of live training events, and a summary of “What’s New in the Portal” (release notes)
  • Access the Portal in the available language most convenient for you

Not yet registered to use the Repair Order Portal?

Zebra’s standard process for requesting repair return requests is to use the Repair Order Portal above. We strongly encourage you to use the portal to avoid delays in processing requests. On an exception basis, partners and customers may use the following manual process:

  1. Download the Repair Returns Form for your country below
  2. Email the completed form to EMEA.ccc@zebra.com
  3. A Zebra agent will create a Service Order (RMA) number for your request
  4. Print and attach the shipping manifest received from Zebra support to your device before shipping

When completing the form, you will need to provide to Zebra a problem code that most closely reflects the primary issue you are having with your device. You can download a list of problem codes at the link below.

For Repairs in other Regions