Online Repair Request

Printers, Mobile Computers & Scanners: Europe, Middle East and Africa

Go-Live Notification (April 29)

South Africa Customers: Effective Immediately, Zebra has recently made changes to printer support and repair.

•    For Technical Support: Contact Zebra directly for technical support of desktop and mobile printers by phone at 0800 991 427 (follow prompts for technical support) or email, TSEmea@zebra.com.
•    For Repair Authorizations and Support: Contact Zebra directly for repair support and to request repair authorizations of warranty, Zebra OneCare™ contract, and per incident (billable) desktop and mobile printer repairs
•    Submit your completed Printer Repair Authorization Form, available on our EMEA repair page to emea.ccc@zebra.com.
•    Contact our Zebra Repair Help Desk at 0800 991 427 (follow prompts for hardware repair)
•    Zebra’s Repair Order Portal can now be used to submit and check status of printer repairs. Learn More about the Portal.

Support is available in English during Zebra business hours, Monday through Friday from 8 am until 7 pm (SAST/CET).

Use the Repair Order Portal to submit repair return requests for printers, mobile computers and scanners. It's easy, convenient, fast, and accurate!

Note: The Repair Order Portal is not yet available in Turkey for printer repairs.


Need an account?

One-time registration is required for the Portal, even if you are set up for other Zebra sites. A temporary password will be emailed to you within 24 hours.


Zebra’s standard process for requesting repair return requests is to use the Repair Order Portal above. We strongly encourage you to use the portal to avoid delays in processing requests. On an exception basis, partners and customers may use the following manual process:

  1. Download the Repair Form below
  2. Email the completed form to the email address stated on the Repair Form
  3. A Zebra agent will create a Repair Order (RMA) number for your request
  4. Print and attach the shipping manifest received from Zebra support to your device before shipping

When completing the form, you will need to provide to Zebra a problem code or a problem description that most closely reflects the primary issue you are having with your device. For Mobile Computers and Scanners you can download a list of problem codes at the link below.