Online Repair Request

Printers, Mobile Computers & Scanners: Europe, Middle East and Africa

Effective now: New shipping addresses for mobile computer and scanner repairs in many EMEA countries. To ensure devices are sent to the correct location, customers should always use shipping instructions provided with return authorisations. Click here to access a complete list of new ship-to addresses. Please note, there are no changes to shipping addresses for printer repairs.

Use the Repair Order Portal to submit repair return requests for printers, mobile computers and scanners. It's easy, convenient, fast, and accurate!

Note: The Repair Order Portal is not yet available in Turkey for printer repairs.


Need an account?

One-time registration is required for the Portal, even if you are set up for other Zebra sites. A temporary password will be emailed to you within 24 hours.


Zebra’s standard process for requesting repair return requests is to use the Repair Order Portal above. We strongly encourage you to use the portal to avoid delays in processing requests. On an exception basis, partners and customers may use the following manual process:

  1. Download the Repair Form below
  2. Email the completed form to the email address stated on the Repair Form
  3. A Zebra agent will create a Repair Order (RMA) number for your request
  4. Print and attach the shipping manifest received from Zebra support to your device before shipping

When completing the form, you will need to provide to Zebra a problem code or a problem description that most closely reflects the primary issue you are having with your device. For Mobile Computers and Scanners you can download a list of problem codes at the link below.