Online Repair Request - EMEA | Zebra

Online Repair Request

Printers, Mobile Computers & Scanners: Europe, Middle East and Africa

Reopening of Operations at Zebra’s Repair Center in South Africa for Customers with Certification from the government of South Africa.

In accordance with recently updated government coronavirus directives, Zebra’s Repair Center in South Africa has now resumed repair operations for customers who have received appropriate certification from the government of South Africa. As a result, for those customers, Zebra can receive, repair, and ship customer devices from our repair location in South Africa. Please visit the Zebra Coronavirus Temporary Depot Closure page for more information.

Reminder for EMEA customers:

To ensure your devices are sent to the correct location for repair, always use
the shipping label and shipping instructions provided to you with each repair authorization.

Repair locations may vary by device type or for other reasons. Shipments sent to an address other than the
one provided may be returned to the sender. Please visit Ship-to Address page for more information.

Use the Repair Order Portal to submit repair return requests for printers, mobile computers and scanners. It's easy, convenient, fast, and accurate!

Note: The Repair Order Portal is not yet available in Turkey for printer repairs.


Need an account?

One-time registration is required for the Portal, even if you are set up for other Zebra sites. A temporary password will be emailed to you within 24 hours.


Zebra’s standard process for requesting repair return requests is to use the Repair Order Portal above. We strongly encourage you to use the portal to avoid delays in processing requests. On an exception basis, partners and customers may use the following manual process:

  1. Download the Repair Form below
  2. Email the completed form to the email address stated on the Repair Form
  3. A Zebra agent will create a Repair Order (RMA) number for your request
  4. Print and attach the shipping manifest received from Zebra support to your device before shipping

When completing the form, you will need to provide to Zebra a problem code or a problem description that most closely reflects the primary issue you are having with your device. For Mobile Computers and Scanners you can download a list of problem codes at the link below.