Udon Thani Hospital Increases Operational Efficiency by 20% with Zebra Technologies’ Solutions

Thai public hospital digitalizes its patient registration process through automation

Bangkok, THAILAND – 30 November 2022 – Zebra Technologies Corporation (NASDAQ: ZBRA), an innovator at the front line of business with solutions and partners that deliver a performance edge, today announced Udon Thani Hospital has introduced Zebra’s desktop printing and scanning solution to digitalize its patient registration process which was previously conducted manually. The solution has helped to increase Udon Thani Hospital’s efficiency and accuracy by an estimated 20%, while reducing human errors.

The customized solution includes pairing up the ZD421 4-inch desktop printer and DS2208 handheld imager with the Zebra 123Scan application to create a data-powered patient journey that begins with printing scannable wristbands which assist patients from their admission to discharge and with every procedure in between. The scanning process helps to accurately identify medications, match records, and update systems with fewer errors and corrections needed.

In 2017, the World Health Organization (WHO) announced plans to halve the level of severe avoidable harm associated with errors at any point in the medication process – prescribing, dispensing, administration, and monitoring – by 2022. However, to date, there are still human errors such as wrong patient identification in hospitals around the world which often occurs during patient registration. In fact, the United States Food and Drug Administration (FDA) receives more than 100,000 reports every year that are related to medication errors.

“As a responsible healthcare provider, we want to see immaculate healthcare outcomes by eliminating any chance of wrong patient identification as errors like this hamper patient safety and generate detrimental healthcare outcomes,” said Surapong Saenpoch, Deputy Director of Technology and Information, Udon Thani Hospital. “If a patient is misidentified, they may be given wrong treatment plans or incorrect medications which hinder their recovery. In severe cases, the effects can be irreversible and may even result in the loss of lives. This is something we want to avoid because the safety of our patients is our utmost priority.”

Udon Thani Hospital worked closely with Zebra PartnerConnect reseller, Pacific Plus IT Limited Partnership, to implement and deploy the solution. Pacific Plus IT collaborated with Zebra to fully understand the challenges faced by Udon Thani Hospital before coming up with a tailored solution to cater to their needs.

“We are delighted that Zebra’s solution is helping to improve the patient registration process of Udon Thani Hospital,” said Siwaj Rojanatemsak, Country Manager Thailand, Zebra Technologies. “We are at a time of unprecedented challenges that has inspired a new age of collaboration and creativity across hospitals, enabled by the power of technology. Hospitals around the world are eliminating manual, error-prone procedures and replacing them with digital solutions to increase the accuracy of patient identification, streamline processes, improve the quality of patient care, and enhance the overall visibility. Smart, connected hospitals are the future of healthcare.”

Key Takeaways

  • Udon Thani Hospital has deployed Zebra’s printing and scanning solution to digitalize its patient registration process in place of its manual registration process.
  • The digitalization of Udon Thani Hospital’s patient registration process serves to increase its efficiency and accuracy while eradicating human errors leading to patient misidentification.
  • Zebra works closely with its PartnerConnect partners, like Pacific Plus IT Limited Partnership, to understand the needs of its customers when developing tailored solutions.


About Zebra Technologies

Zebra (NASDAQ: ZBRA) empowers organizations to thrive in the on-demand economy by making every front-line worker and asset at the edge visible, connected and fully optimized. With an ecosystem of more than 10,000 partners across more than 100 countries, Zebra serves customers of all sizes – including 86% of the Fortune 500 – with an award-winning portfolio of hardware, software, services and solutions that digitize and automate workflows. Supply chains are more dynamic, customers and patients are better served, and workers are more engaged when they utilize Zebra innovations that help them sense, analyze and act in real time. Zebra recently expanded its industrial automation portfolio with its Fetch Robotics acquisition and increased its machine vision and AI software capabilities with the acquisitions of Adaptive Vision, antuit.ai and Matrox Imaging. Zebra is #42 on Newsweek’s list of America’s 100 Most Loved Workplaces, #42 on Fast Company’s list of the Best Workplaces for Innovators and #79 on Forbes’ list of America’s 500 Best Midsize Employers. Learn more at www.zebra.com or sign up for news alerts. Follow Zebra’s Your Edge blog, LinkedIn, Twitter and Facebook, and check out our Story Hub: Zebra Perspectives.

Media Contact:
Daniel Chan
Zebra Technologies

Kittichote Makphet
Spark Communications
+66 2 653 2717 (extension 9)

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