After independent testing, it has been confirmed that the issue is limited to an identified group of PSUs and is NOT associated with the actual Zebra-manufactured printer or AC power cord.
The PSUs were sourced from an established, reputable third-party manufacturer who has been cooperative with the voluntary recall mandates.
The safety of our customers is of paramount importance to Zebra. While Zebra did not directly manufacture the PSUs, we recognize that our component-suppliers are an extension of Zebra and we are working diligently to rectify the issue in a manner that is least disruptive to our customers and channel partners.
Quality, both in product and customer care, is a top priority for Zebra, and we are committed to protecting the safety of our customers.