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Communication Tools and Apps to Help Your Frontline
- Retail
- Healthcare
- Manufacturing
Boost Productivity with Synchronous Communication Tools
- Push-to-Talk
- Voice and Video Calling
- Chat
- Forums
- To-Dos
- PBX Calling
Real-Time Collaboration Across Your Frontline
With Push-to-Talk, transform your mobile devices into feature-rich walkie-talkies, enhancing communication by making it easy to reach the right employee at the right time.
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Quickly Shift Between Calls
Effortlessly enhance communication with options to cancel an ongoing PTT call or place a call on hold with a single button press, ensuring seamless agility and swift transitions when you need it most.
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Enhance Team Collaboration
Maximize collaboration by leveraging location tracking and presence to identify available team members who can help.
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Prioritize Emergency Calling
Improve safety communications in any work environment with emergency calling that bypasses existing calls.
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Leverage Powerful Accessories
Select between your device speaker, phone earpiece, or Bluetooth device to facilitate seamless communication and collaboration, ensuring that your employees have the flexibility to work with the devices and accessories that best support their needs.
Real-Time Voice and Video Collaboration
With Voice and Video Calling, streamline information sharing and enable effective, synchronous communication for your frontline workforce.
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Reduce Adoption Time
Make it easier for your frontline staff to use communication tools that are easy to adapt and come with a simple and user-friendly interface.
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Seamless Call Management Features
Streamline communication with the ability to merge calls, transfer calls, swap between calls and other Workcloud Sync modules, and more.
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Dynamic Call Assignment
Enhance frontline efficiency by dynamically assigning calls based on role for rapid response to current challenges.
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Configurable Interface
Customize the user interface and tailor the user experience to ensure the client’s look and feel align perfectly with requirements.
Multimedia Messaging to Connect Your Workforce
Boost workforce agility with real-time messaging capabilities, allowing seamless 1:1 and group communication using text, images, audio, and video.
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Modern Communication Methods
Improve employee adoption and communication with the ability to view chat history, forward chats, identify new chats, print chats, filter chats, and more.
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Prioritise Urgent Chats
Designate chats as urgent to prompt recurring alerts until messages are addressed.
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Improve Task Coordination
Achieve faster task resolution by clicking on to-dos from your list and sending them via chat to selected users and groups.
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Create Chat Groups
Collaborate in small teams by creating named chat groups that can be edited and adjusted on the fly.
Empower Frontline Staff Through Priority Communication
With Forums, ensure your workforce has access to the latest information with the ability to view and post broad communication.
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Create an Interactive, Collaborative Space
Employees can react and comment on forum posts based on permissions, improving team collaboration and employee morale.
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Flexibly Tailor Forum Type
Subscribe specific users to private forums for focused, secure spaces for specific discussions, or create public forums visible to everyone on the All Forums page for broader engagement and information sharing.
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Easily Locate Relevant Forums
Find forums at the push of a button by filtering based on name and keyword.
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Assess Forum Performance
View statistics such as total users opened, read, viewed, and reacted to analyze how well forums are performing and understand how actively users are participating in the forums.
Streamline Activities With To-Do Lists
Ensure that your frontline employees know what needs to be accomplished at any time with To-Dos, improving productivity and driving a better customer experience.
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Monitor Important Tasks
Designate to-dos as followed or watched to enhance visibility into the most important activities, ensuring you stay focused and organized.
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Leverage To-Do Templates
Simplify creating routine to-dos with out-of-the-box templates for to-dos and checklists, saving your team time to focus on what truly matters.
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Manage Tasks with Checklists
Streamline everyday activities such as store openings and closings with groups of to-dos that can be checked off when complete to improve efficiency and ensure nothing is overlooked.
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Simplify Team Task Collaboration
Easily communicate with the team about to-dos by leaving comments and attaching images, videos, files, and more to ensure everyone is informed and aligned.
Easily Connect with External Vendors and Customers
Bridge communication gaps with PBX Calling, allowing frontline workers to take external calls anytime, anywhere.
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Wide-Ranging PBX Support
Optimize your communication systems with PBX support for Asterisk, Cisco WebEx Phone, Cisco CUCM, Cisco CME, Zoom Phone, and Avaya Aura.
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Seamless Vendor and Customer Connectivity
Improve workforce communication with vendors and customers through a broad feature set like call park/retrieve, transfer, hold, forwarding, and multiple call appearances.
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Painless Enablement
Leverage simple management tools to easily set up and manage extensions and stay up to date with license usage to ensure smooth operations.
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Powerful Audio Accessories
Empower your employees with audio flexibility by selecting between a device speaker, phone earpiece, or Bluetooth device that works for your employees.
Strengthen Team Workflows and Communication Channels
Integrate these proven complementary solutions to empower your frontline teams, enhancing their communication, collaboration, and overall performance.
