ONLINE REPAIR REQUEST: EUROPE, MIDDLE EAST AND AFRICA (EMEA)

Zebra is currently unable to provide support in Russia and Belarus. We apologize for any inconvenience caused.

Enhanced Collection Service for Zebra Devices in Several Middle East Countries

Beginning May 16, 2022, Zebra will organize collections for inbound repairs of Zebra devices from your location directly to our repair service center for no additional charges. This Collection Service is available for our partners and customers in Bahrain, Egypt, Jordan, Kuwait, Lebanon, Oman, Qatar, Saudi Arabia and the United Arab Emirates who have purchased Zebra OneCare® comprehensive maintenance plans only.

For more information, please refer to our Middle East Repair Logistics Customer Instructions page.

Use the Repair Order Portal to submit repair return requests for all Zebra devices: printers, mobile computers, scanners and more. It's easy, convenient, fast, and accurate!

Note: The Repair Order Portal is not yet available in Turkey for printer repairs.


Need an account?

One-time registration is required for the Portal, even if you are set up for other Zebra sites. A temporary password will be emailed to you within 24 hours.


Mobile Computers and Scanners

+ Customs Invoice Resources

Customs Invoice Requirements

To reduce potential importation delays, please ensure your Customs Invoice always includes the following required information (in addition to the required company and shipment information you already provide):

  • Product Part Number or Serial Number
  • Country of Origin (COO) where the product was manufactured
  • Product’s Fair Market Value (FMV) in U.S. dollars (USD)
  • Repair Authorization Number 
  • The International Commercial (INCO) Terms value of DAP Sękocin Stary
Zebra provides the following customs invoice template for Customers who are required to prepare a customs invoice for importation when returning a device for repair. 
Customs Value Calculation Tool

When a customs invoice is required for importation, please use the Custom Value Calculation Tool to calculate the value of the Zebra product in U.S. Dollars. Simply provide a few key pieces of information and the excel-based tool will provide the accurate value of the Zebra product, which when referenced on the customs invoice, may reduce potential importation delays.

Please download the tool prior to each use, as Zebra continuously makes improvements.

Instructions for Locating the Zebra Product Part Number
  • The Zebra product part number can be found on the product label, near the serial number. See sample label pictured below.
  • The product part number can also be found on the Shipping Manifest PDF document that is attached to the repair authorization order confirmation email. View the Product/Model # field on the Shipping Manifest to locate the product part number.  See sample shipping manifest pictured below.
  • You may also look-up the product part number by conducting a serial number search using the Warranty and Zebra OneCare Service Agreement check.
Locating Information on the Product Label

The country of origin, product part number, and serial number can be located on the Zebra product label. Please check your device for a label similar to the one pictured below.


LOCATING INFORMATION ON THE Shipping manifest

The shipping manifest is a PDF document (example pictured below) that is attached to the repair authorization order confirmation email.

  • View the Product/Model # field to locate the product part number. 

+ How to Request Accessories Under Comprehensive Coverage