Online RMA - Europe, Middle East and Africa

The Online Repair Request (RMA) portal is convenient, easy to use and provides:

  • Around-the-clock access
  • Status updates
  • RMA quotation approval
  • Shipment tracking
  • Collection service
  • Repair statistics
  • Printable shipping documents


Available in English, French, Italian, German, Spanish, Dutch, Swedish and Russian.

Register for an Online Repair Request (RMA)

The one-time registration sets up your account with a user ID and password. Zebra.com login credentials will not allow access to the repair portal.

Login to the RMA Portal 

Your user ID and password enable you to create and manage online repair requests. Zebra.com login credentials will not allow access to the repair portal.

Instructions to Initiate Your Repair Online

We have created a guide for initiating an online repair request.

Additional language guides:

If your company does not already have a service account set up with Zebra Technologies, please contact your supplier to arrange for the repair of your device(s).

Not registered with the Online Repair Request system? We recommend registering with the request system, using one of the two links above. As an alternative, we provide the following instructions and forms.

Please note our simple 4-step RMA process:

  1. Download the Repair Returns Form below
  2. e-mail the completed form to EMEA.ccc@zebra.com
  3. A Zebra agent will return an updated form to you with an RMA #
  4. Print and attach the updated form to your device before shipping 

 

When completing the form, you will need to provide to Zebra a problem code that most closely reflects the primary issue you are having with your device. You can download a list of problem codes at the link below.

Please note that any accessories such as batteries, antennae, cables, stylus, SIM/memory cards, manuals, etc. have to be removed from the unit(s) prior to shipping, as we cannot guarantee their return. Also, please ensure safe packaging of the unit(s) to prevent any accidental damage during transport. The Zebra ship-to address is indicated in the top-left corner of the form.

In case of Battery shipments to Zebra Technologies we would like to ask you to pay attention to IATA Regulations of shipments or lithium batteries and follow the below steps:

http://www.iata.org/whatwedo/cargo/dgr/Pages/lithium-batteries.aspx

  1. Do not send batteries with thermal damage suspicions.
  2. One box with batteries has to be less than 25kg gross weight
  3. Mark the box with following wording “contains loose Lithium batteries”
  4. Let Zebra Technologies Customer Support know in advance of shipping

 

How to Request Accessories Under Comprehensive Coverage

For Repairs in other Regions