Repair Orders (Online RMAs): Europe, Middle East & Africa

Available Now: Use the Repair Order Portal to Submit Printer Repairs

Zebra’s Repair Order Portal is now the standard way to request and track all device repairs in Asia-Pacific, Europe, the Middle East and Africa for printers, mobile computers and scanning devices. Scroll down to access or register for the Repair Order Portal.

Use the Repair Order Portal to submit repair return requests for mobile computers and scanners. It's easy, convenient, fast, and accurate!

Note: The Repair Order Portal is not yet available in Russia, South Africa or Turkey.

Need an account?

One-time registration is required for the Portal, even if you are set up for other Zebra sites. A temporary password will be emailed to you within 24 hours.

Not Yet Registered to Use the Repair Order Portal?

Zebra’s standards process for requesting repair return requests is to use the Repair Order Portal above. We strongly encourage you to use the portal to avoid delays in processing requests. On an exception basis, partners and customers may use the following manual process:

  1. Download the Repair Returns Form for your country below
  2. Email the completed form to the email address stated on the Repair Returns Form.
  3. A Zebra agent will create a Service Order (RMA) number for your request
  4. Print and attach the shipping manifest received from Zebra support to your device before shipping

When completing the form, you will need to provide to Zebra a problem code or a problem description that most closely reflects the primary issue you are having with your device. For Mobile Computers and Scanners you can download a list of problem codes at the link below.