Repair Orders (Online RMAs) - Europe, Middle East and Africa

Zebra’s online Repair Order Portal makes submitting repair return (RMA) requests easy and convenient:

Access the tool around-the-clock – at your convenience 24x7
Receive instantaneous provision of Repair Authorization (RMA) Numbers
Check warranty and contract coverage (‘entitlement’) for devices
Receive and approve repair quotations for per incident (billable) repairs online
Pay for repairs using a purchase order or credit card (for repairs not covered by warranty or contract)
View the status of individual device repairs
Print shipping documents and instructions
Track the status of shipments
Run and export multiple repair reports to see status across orders and contracts
Place advanced exchange and accessory orders
Upload multiple items (“bulk upload”) into a single repair order
Schedule device pickup / collection (subscribed customers)
The Portal is currently available in Arabic, Chinese, Czech, Dutch, English, French, German, Hebrew, Italian, Japanese, Korean, Polish, Spanish, Swedish, Portuguese, Russian, Thai, and Turkish

Repair Service Description and Terms of Service

New and Returning Users

Visit Zebra's global Repair Order Portal home page to:

Register as a New User
Find Resources and Training options (many in multiple languages), including job aids, on-demand training recordings and materials, a schedule of live training events, and a summary of “What’s New in the Portal” (release notes)
Access the Portal in the available language most convenient for you

Not yet registered to use the Repair Order Portal?

Zebra’s standard process for requesting repair return requests is to use the Repair Order Portal above. We strongly encourage you to use the portal to avoid delays in processing requests. On an exception basis, partners and customers may use the following manual process:

Download the Repair Returns Form for your country below
Email the completed form to EMEA.ccc@zebra.com
A Zebra agent will create a Service Order (RMA) number for your request
Print and attach the shipping manifest received from Zebra support to your device before shipping

When completing the form, you will need to provide to Zebra a problem code that most closely reflects the primary issue you are having with your device. You can download a list of problem codes at the link below.