Region-Specific Information for Zebra Repairs
Zebra is currently unable to provide support in Russia and Belarus. We apologize for any inconvenience caused.
Asia-Pacific
+ Asia-Pacific Repair Information
There are no region-specific information at the moment.
Europe, Middle East and Africa
+ Printer Repair Options for Turkey
The Repair Order Portal is not yet available in Turkey for printer repairs.
+ Customs Invoice Resources
Customs Invoice Requirements
To reduce potential importation delays, please ensure your Customs Invoice always includes the following required information (in addition to the required company and shipment information you already provide):
- Product Part Number or Serial Number
- Country of Origin (COO) where the product was manufactured
- Product’s Fair Market Value (FMV) in U.S. dollars (USD)
- Repair Authorization Number
- The International Commercial (INCO) Terms value of DAP Sękocin Stary
Customs Value Calculation Tool
When a customs invoice is required for importation, please use the Custom Value Calculation Tool to calculate the value of the Zebra product in U.S. Dollars. Simply provide a few key pieces of information and the excel-based tool will provide the accurate value of the Zebra product, which when referenced on the customs invoice, may reduce potential importation delays.
Please download the tool prior to each use, as Zebra continuously makes improvements.
Instructions for Locating the Zebra Product Part Number
- The Zebra product part number can be found on the product label, near the serial number. See sample label pictured below.
- The product part number can also be found on the Shipping Manifest PDF document that is attached to the repair authorization order confirmation email. View the Product/Model # field on the Shipping Manifest to locate the product part number. See sample shipping manifest pictured below.
- You may also look-up the product part number by conducting a serial number search using the Warranty and Zebra OneCare Service Agreement check.
Locating Information on the Product Label
The country of origin, product part number, and serial number can be located on the Zebra product label. Please check your device for a label similar to the one pictured below.
LOCATING INFORMATION ON THE Shipping manifest
The shipping manifest is a PDF document (example pictured below) that is attached to the repair authorization order confirmation email.
- View the Product/Model # field to locate the product part number.
+ Shipping Locations
+ Middle East Repair Logistics
+ Repair Service Description and Terms of Service
North America
+ Shipping Information
Latin America
+ Argentina
Mobile Computer and Scanner Repairs Including the Repair of Psion Devices |
Printer Repairs (Mobile Printers Only) | Printer Repairs (All Other Types) |
---|---|---|
Use Zebra's Repair Order Portal to submit repair requests. | Use Zebra's Repair Order Portal to submit repair requests. | Contact a local provider of Zebra printer repairs (PRS) |
+ Chile
Utilize the Warranty and Zebra OneCare Contract check to determine warranty or Zebra OneCare coverage using a device serial number.
Mobile Computer and Scanner Repairs Including the Repair of Psion Devices |
Printer Repairs (Mobile Printers Only) | Printer Repairs (All Other Types) | ||
---|---|---|---|---|
Contract & Warranty Repairs | Per-Incident (Billable) Repairs | Contract & Warranty Repairs | Per-Incident (Billable) Repairs | |
Use Zebra's Repair Order Portal to submit repair requests. | Contact Zebra's local Certified Repair Partner: Southern Technology Group S.A. (STG) Contact Number(s): |
Use Zebra's Repair Order Portal to submit repair requests. | Contact Zebra's local Certified Repair Partner: Southern Technology Group S.A. (STG) Contact Number(s): |
Contact a local provider of Zebra printer repairs (PRS) |
+ Colombia
Mobile Computer and Scanner Repairs Including the Repair of Psion Devices |
Printer Repairs (Mobile Printers Only) | Printer Repairs (All Other Types) |
---|---|---|
Use Zebra's Repair Order Portal to submit repair requests. | Use Zebra's Repair Order Portal to submit repair requests. | Contact a local provider of Zebra printer repairs (PRS) |
+ All Other Countries
Utilize the Warranty and Zebra OneCare Contract check to determine warranty or Zebra OneCare coverage using a device serial number.
Country | Mobile Computer and Scanner Repairs | Printer Repairs (All Models) | |
---|---|---|---|
Contract and Warranty Repairs |
Per-Incident (Billable) Repairs | ||
Bolivia | Use Zebra's Repair Order Portal to submit repair requests. | Contact Zebra's local Certified Repair Partner: GSH Bolivia SRL Contact Number: +591 3312-2725 Please note, for per incident (billable) repairs of Psion devices, please contact a local provider of Zebra repairs. Find a Repair Partner |
Contact a local provider of Zebra printer repairs (PRS) |
Costa Rica | Use Zebra's Repair Order Portal to submit repair requests. | Contact Zebra's local Certified Repair Partner: Holst van Patten S.A. Contact Number:+ +506 2248-2200 |
Contact a local provider of Zebra printer repairs (PRS) |
Dominican Republic | Use Zebra’s RMA Form to submit repair requests | Contact one of Zebra's local Certified Repair Partner(s): Multisystems Inc. Contact Number: +809 472-3646 Inversiones Hizamar, SRL. Contact Number: +809 683-4545 Please note, for per incident (billable) repairs of Psion devices, please contact a local provider of Zebra repairs. Find a Repair Partner |
Contact a local provider of Zebra printer repairs (PRS) |
Ecuador | Use Zebra's Repair Order Portal to submit repair requests. | Contact Zebra's local Certified Repair Partner: Carvatel Telecomunicaciones SC Contact Number: +593 2223-5047 |
Contact a local provider of Zebra printer repairs (PRS) |
El Salvador | Use Zebra's Repair Order Portal to submit repair requests. | Contact Zebra's local Certified Repair Partner: Radiocom S.A. de C.V. Contact Number: +503 2225-5100 |
Contact a local provider of Zebra printer repairs (PRS) |
Guatemala | Use Zebra's Repair Order Portal to submit repair requests. | Contact Zebra's local Certified Repair Partner: OSI de Guatemala S.A. Contact Number: (502) 2421-7600 |
Contact a local provider of Zebra printer repairs (PRS) |
Honduras | Use Zebra's Repair Order Portal to submit repair requests. | Contact Zebra's local Certified Repair Partner: Compañia de Inversiones en Telecomunicaciones S.A. de C.V. Contact Number: +504 2257-0827 |
Contact a local provider of Zebra printer repairs (PRS) |
Nicaragua | Use Zebra's Repair Order Portal to submit repair requests. | Contact Zebra's local Certified Repair Partner: ECCSA DE NICARAGUA Contact Number: (+505) 2223-3275 |
Contact a local provider of Zebra printer repairs (PRS) |
Panama | Use Zebra's Repair Order Portal to submit repair requests. | Contact Zebra's local Certified Repair Partner: Electrónica, Computación y Comunicaciones S.A. Contact Number: +507 222-2292 |
Contact a local provider of Zebra printer repairs (PRS) |
Puerto Rico | Use Zebra's Repair Order Portal to submit repair requests. | Contact Zebra's local Certified Repair Partner: Multisystems Inc. Contact Number: +1 78-7751-2720 |
Contact a local provider of Zebra printer repairs (PRS) |
Paraguay | Use Zebra's Repair Order Portal to submit repair requests. | Contact Zebra's local Certified Repair Partner: HPTI Sistemas y Equipamientos S.A. Contact Number: +595 2160-1020 Please note, for per incident (billable) repairs of Psion devices, please contact a local provider of Zebra repairs. Find a Repair Partner |
Contact a local provider of Zebra printer repairs (PRS) |
Peru | Use Zebra's Repair Order Portal to submit repair | Contact Zebra's local Certified Repair Partner: DMS Perú S.A.C. Contact Number: +511 705-2400 |
Contact a local provider of Zebra printer repairs (PRS) |
Uruguay | Use Zebra's Repair Order Portal to submit repair requests. | Contact Zebra's local Certified Repair Partner: Geocom Uruguay S.A. Contact Number: +598 2481-7777 |
Contact a local provider of Zebra printer repairs (PRS) |
All Other Latin America Countries | Contact a Local Provider of Zebra Repairs Find a Repair Partner |