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ZD420 Thermal Transfer Ribbon Cartridge Desktop Printer Support

ZD420c Desktop Printer

The ZD420 printers (Standard and Healthcare) are part of the ZD400 Series Printer family.

This Zebra product is discontinued. The software and manuals below are provided for your convenience and Technical Support. If you require additional support, please contact a Zebra Authorized Service Provider.

APAC
Printer Discontinuation Date: December 31, 2021 
Service & Support Discontinuation Date: February 28, 2025

EMEA
Printer Discontinuation Date: September 30, 2021 
Service & Support Discontinuation Date: November 29, 2024

North America
Printer Discontinuation Date: September 30, 2021 
Service & Support Discontinuation Date: December 31, 2024

Latin America
Printer Discontinuation Date: January 31, 2022 
Service & Support Discontinuation Date: April 30, 2025

+ First Time Setup / Getting Started

The Setup guidelines below will take you to English documentation. You can access the localized User Guides in the MANUALS section.

IMPORTANT! Do not connect your printer to a computer yet! 

  • If you connected your printer to a computer via USB before driver installation, the printer might appear as an unknown (unspecified) device in “Devices and Printers.” 
  • If necessary, follow these recovery steps before proceeding to Step 1. 

1. Download and install the recommended Windows Printer Driver v8.

2. Download and install the Zebra Setup Utilities (ZSU) printer configuration utility.

3. Connect the printer to a USB port on your computer and power up it .

4. Load media (media usually means labels, but it also includes tag stock, receipt paper, and other things that can be printed on).

  • You can watch the video in the HOW-TO VIDEOS section below.
  • The media settings must match the actual media that you are using. 
    How to identify media type.

5. When using thermal transfer media, insert the ribbon cartridge.

  • You can watch the video available in the HOW-TO VIDEOS section below.
  • How to find out if you have thermal transfer media?
    Do a media scratch test.

6. Run a SmartCal media calibration and print a configuration report. Videos are also available in the HOW-TO VIDEOS section below.

7. Manually calibrate ribbon and media sensors.

  • When changing the size or type of media. 
  • If printing issues are observed, such as skipped labels, vertical image/label drift, or media out errors.
  • You can watch the video in the HOW-TO VIDEOS section below.

8. The printer settings must match the actual supplies that you are using for your print job and the options on your printer. Adjust the printer settings as necessary using Zebra Setup Utilities software or Windows Printer Driver v8

*Additional User Manuals relating to hardware and connectivity options are available in English in the MANUALS section. 

+ Drivers

If you connected your printer to the computer via USB before driver installation, follow these recovery steps before printer driver installation. 

ZD420 Drivers - Recommended

  • Windows Printer Driver v10

    Version 10.5.1.27605
    This is the recommended driver to use with your printer.
    'ZDesigner Printer Driver' is for use with ZebraDesigner 3 and other Windows applications.
    OPERATING SYSTEM versions: Windows 10/11, Windows Server 2016/2019/2022 (see Release Notes for details)
    How to Install Driver v10

      Download 30 MB View release notes

Printer Configuration Utility

Alternative Driver

  • Windows Printer Driver v5

    Version 5.1.17.7414
    Use this driver if you need to use either CPCL or EPL printer command languages.
    'ZDesigner Printer Driver' is compatible with ZebraDesigner 3 and prior versions.
    OPERATING SYSTEM versions: Windows 10/11, Windows Server 2016/2019/2022 (see Release Notes for details)
    How to Install Driver v5

      Download 14 MB View release notes

Other Drivers

  • OPOS Driver

    Version 1.14.1.143
    Use this OLE for Retail POS driver to develop applications that are compatible with the Unified POS specification. See the release notes for printer compatibility and system requirements.
    OPERATING SYSTEM: Windows 10/11

      Download 7 MB View release notes

Third-Party

+ Manuals

ZD420 Set-Up and User Guides

+ How-To Videos

ZD420 videos

+ Software

+ Software Manuals

  • Guide to Cleaning and Disinfecting Zebra Healthcare Printers (en)

    P1066640-002 Rev. A

    Download 1 MB
  • SOTI MobiControl Connector User Guide (en)

    P1071336-03EN Rev. A

    Download 2 MB
  • Printer Profile Manager Enterprise User Guide v4.0

    P1094865-09EN Rev. A

    Download 2 MB
  • Printer Profile Manager Enterprise (PPME) Best Practices for Installation and Setup

    P1124501-03EN Rev. A

    Download 1 MB
  • Printer Profile Manager Enterprise Installation Guide v4.0

    P1094238-10EN Rev. A

    Download 9 MB
  • WLAN Certificate Management in PPME (en)

    P1124537-01EN Rev. A

    Download 1 MB
  • ZPL & CPCL Printer Driver for OPOS Application Programmer’s Guide

    P1014152-017EN Rev A

    Download 3 MB
  • ZD620, ZD420, ZD410 Regulatory Guide (ww)

    212462-003 Rev. A

    Download 1 MB

+ Troubleshooting

Top 5 ZD420 Knowledge Articles

+ Printer OS (Firmware)

ZD420 Firmware

Other Related Content

  • Factory Installed Printer Emulations

    Printer Emulations are on-printer apps that allow this printer to use a variety of printer command languages.
    Use only on printers that have been updated to Link-OS v6.8 or later.

      Download 12 MB
  • Link-OS v6.4 MIB file for SNMP

    Device management file for use with Link-OS printers.

      Download 276 KB

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DECLARATION OF CONFORMITY

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