ZD420 Thermal Transfer Ribbon Cartridge Desktop Printer Support
The ZD420 printers (Standard and Healthcare) are part of the ZD400 Series Printer family.
This Zebra product is discontinued. The software and manuals below are provided for your convenience and Technical Support. If you require additional support, please contact a Zebra Authorized Service Provider.
APAC
Printer Discontinuation Date: December 31, 2021
Service & Support Discontinuation Date: February 28, 2025
EMEA
Printer Discontinuation Date: September 30, 2021
Service & Support Discontinuation Date: November 29, 2024
North America
Printer Discontinuation Date: September 30, 2021
Service & Support Discontinuation Date: December 31, 2024
Latin America
Printer Discontinuation Date: January 31, 2022
Service & Support Discontinuation Date: April 30, 2025
+ First Time Setup / Getting Started
The Setup guidelines below will take you to English documentation. You can access the localized User Guides in the MANUALS section.
IMPORTANT! Do not connect your printer to a computer yet!
- If you connected your printer to a computer via USB before driver installation, the printer might appear as an unknown (unspecified) device in “Devices and Printers.”
- If necessary, follow these recovery steps before proceeding to Step 1.
1. Download and install the recommended Windows Printer Driver v8.
- Download the driver from the DRIVERS section below.
- Follow instructions in Installing the Drivers and Running the Printer Installation Wizard.
2. Download and install the Zebra Setup Utilities (ZSU) printer configuration utility.
- How to download and install ZSU from the DRIVERS section below.
3. Connect the printer to a USB port on your computer and power up it .
- See how you can use Zebra Setup Utilities to configure your printer for a wired or wireless connection.
- You may also refer to the HOW-TO VIDEOS section below for videos relating to serial/Ethernet options and cutter/dispenser options
4. Load media (media usually means labels, but it also includes tag stock, receipt paper, and other things that can be printed on).
- You can watch the video in the HOW-TO VIDEOS section below.
- The media settings must match the actual media that you are using.
How to identify media type.
5. When using thermal transfer media, insert the ribbon cartridge.
- You can watch the video available in the HOW-TO VIDEOS section below.
- How to find out if you have thermal transfer media?
Do a media scratch test.
6. Run a SmartCal media calibration and print a configuration report. Videos are also available in the HOW-TO VIDEOS section below.
7. Manually calibrate ribbon and media sensors.
- When changing the size or type of media.
- If printing issues are observed, such as skipped labels, vertical image/label drift, or media out errors.
- You can watch the video in the HOW-TO VIDEOS section below.
8. The printer settings must match the actual supplies that you are using for your print job and the options on your printer. Adjust the printer settings as necessary using Zebra Setup Utilities software or Windows Printer Driver v8
*Additional User Manuals relating to hardware and connectivity options are available in English in the MANUALS section.
+ Drivers
If you connected your printer to the computer via USB before driver installation, follow these recovery steps before printer driver installation.
ZD420 Drivers - Recommended
-
Windows Printer Driver v10
Version 10.5.1.27605
Download 30 MB View release notes
This is the recommended driver to use with your printer.
'ZDesigner Printer Driver' is for use with ZebraDesigner 3 and other Windows applications.
OPERATING SYSTEM versions: Windows 10/11, Windows Server 2016/2019/2022 (see Release Notes for details)
How to Install Driver v10
Printer Configuration Utility
-
Zebra Printer Setup Utilities
Version 1.1.9.1325
Download 13 MB View release notes
Use this software to configure your printer after Printer Driver installation.
OPERATING SYSTEM versions: Windows 10/11, Windows Server 2016/2019/2022 (see Release Notes for details)
How to Configure Printer Settings with Zebra Setup Utilities
Alternative Driver
-
Windows Printer Driver v5
Version 5.1.17.7414
Download 14 MB View release notes
Use this driver if you need to use either CPCL or EPL printer command languages.
'ZDesigner Printer Driver' is compatible with ZebraDesigner 3 and prior versions.
OPERATING SYSTEM versions: Windows 10/11, Windows Server 2016/2019/2022 (see Release Notes for details)
How to Install Driver v5
Other Drivers
-
OPOS Driver
Version 1.14.1.143
Download 7 MB View release notes
Use this OLE for Retail POS driver to develop applications that are compatible with the Unified POS specification. See the release notes for printer compatibility and system requirements.
OPERATING SYSTEM: Windows 10/11
Third-Party
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Information about CUPS Driver for label printers.
OPERATING SYSTEM: Mac OS, Linux/Unix
Download 476 KB
Install CUPS Driver for Zebra Printer in Mac OS
+ Manuals
ZD420 Set-Up and User Guides
+ How-To Videos
ZD420 videos
+ Software
+ Software Manuals
-
ZD420 Thermal Cartridge Setup Guide (ww)
212496-102 Rev. A
Download 3 MB
-
Guide to Cleaning and Disinfecting Zebra Healthcare Printers (en)
P1066640-002 Rev. A
Download 1 MB
-
AirWatch Connector User Guide (en)
P1058563-10EN Rev A
Download 897 KB
-
SOTI MobiControl Connector User Guide (en)
P1071336-03EN Rev. A
Download 2 MB
-
Printer Profile Manager Enterprise User Guide v4.0
P1094865-09EN Rev. A
Download 2 MB
-
Printer Profile Manager Enterprise (PPME) Best Practices for Installation and Setup
P1124501-03EN Rev. A
Download 1 MB
-
Printer Profile Manager Enterprise Installation Guide v4.0
P1094238-10EN Rev. A
Download 9 MB
-
Virtual Device-PX User Guide (en)
P1100296-001
Download 2 MB
-
Virtual Device-L User Guide (en)
P1074583-004
Download 3 MB
-
Virtual Device User Guide-O
P1059537-003
Download 3 MB
-
WLAN Certificate Management in PPME (en)
P1124537-01EN Rev. A
Download 1 MB
-
Virtual Device User Guide-M (EN)
P1072179-003 Rev. A
Download 3 MB
-
Link-OS Profile Manager Installation Guide
P1065697-002
Download 5 MB
-
Bluetooth User Guide
P1068791-05EN
Download 2 MB
-
Wired/Wireless Print Servers User Guide
P1043301-006
Download 2 MB
-
Wireless Quick Start Guide
P1050133-005
Download 1 MB
-
ZPL & CPCL Printer Driver for OPOS Application Programmer’s Guide
P1014152-017EN Rev A
Download 3 MB
-
ZD420 Guia de Configuração (pt-BR)
212496-091 Rev. A
Download 3 MB
-
ZD420c Setup Guide (en, es, fr)
212496-102 Rev. A
Download 3 MB
-
ZD420 Print Resolution Upgrade (ww)
212507-002 rev. A
Download 4 MB
-
ZD420c Setup Guide (en, es, fr)
212496-102 Rev. A
Download 3 MB
-
ZD420 安装指南 (zh-CN)
212496-061 Rev. A
Download 4 MB
-
ZD420 Setup Guide (en, es, fr)
212496-102 Rev. A
Download 3 MB
-
ZD400 系列 中国RoHS 材料声明
P980591-118 rev. A
Download 286 KB
-
ZD620, ZD420, ZD410 Regulatory Guide (ww)
212462-003 Rev. A
Download 1 MB
-
ZD Series Battery Option (ww)
212681-001
Download 3 MB
-
ZD Series Thermal Transfer Attached Battery Base (ww)
212688-001
Download 385 KB
-
ZD420 Dispenser Option
212503-001 Rev. A
Download 5 MB
-
ZD420 Ethernet Module Option
212506-001 Rev. A
Download 2 MB
-
ZD Series Media Adapters (ww)
212548-002 rev. A
Download 1 MB
-
ZD420 Cutter Option
212504-001 Rev. A
Download 6 MB
-
ZD420 Serial Port Option
212505-001 Rev. A
Download 2 MB
+ Troubleshooting
Top 5 ZD420 Knowledge Articles
ZD420 Series Desktop Printer Initial Setup
Performing ZD200 and ZD400 Series Media Calibration
Zebra Setup Utilities: Downloading ZSU and Configuring Printer Settings
Configuring Connectivity for Wired or Wireless Networks Using the Zebra Setup Utilities
Configure or Modify Basic ZDesigner Driver Version 5 Settings
+ Printer OS (Firmware)
ZD420 Firmware
-
Printer OS v84.20.23Z (released September 16, 2021)
Link-OS v6.4 for ZD410, ZD420 and ZD620 printers
Download 25 MB View release notes
How to Find Out Printer OS (Firmware) Version
-
Firmware Download Utility (ZDownloader)
A utility that uploads Printer OS (Firmware) and Service Packs to your printer.
Download 22 MB View release notes
Upgrade Printer OS (Firmware) using ZDownloader
Other Related Content
-
Factory Installed Printer Emulations
Printer Emulations are on-printer apps that allow this printer to use a variety of printer command languages.
Download 12 MB
Use only on printers that have been updated to Link-OS v6.8.
-
Link-OS v6.4 MIB file for SNMP
Device management file for use with Link-OS printers.
Download 276 KB
+ Specifications and Characteristics
+ Labels, Parts, Accessories and more
Labels, Ribbons, Tags
Printer Parts
Knowledge Articles:
Accessories
ABOUT THE PRODUCT
Print DNA Software
DISCUSSION FORUM
Discover useful answers or post a question.
REQUEST A REPAIR
Repair services for products under warranty, a service contract or through a time-and-material-based charge.
DECLARATION OF CONFORMITY
View Declaration of Conformity for Zebra products.
ZEBRA ONECARE™ SUPPORT SERVICES
Maintenance that delivers the right plan for your business goals and budget.