The online Repair Order Portal is the standard method for submitting repair orders for Zebra products. Submitting repair return requests (RMAs) online is easy, convenient, fast, accurate, and an industry-leading practice. By using the Portal, you help avoid repair delays and ensure parts availability.
Who Can Use the Repair Order Portal?
All Zebra distributors, partners, and customers who have registered may use the Repair Order Portal for:
- Mobile computing, scanning, and printer products in North America, EMEA, and APAC (excluding printer repairs in Russia, South Africa, and Turkey)
- Printer products in Mexico
Soon, portal availability will expand to include Xplore products (coming Q2 2019).
Registering Is Easy!
If you have not already signed up to use the Repair Order Portal, use the simple sign-up process for each individual user who will be submitting repair return authorization requests. Follow the easy instructions under the “Need an Account?” heading available on the regional Request a Repair pages of Zebra.com. One-time registration is required to use the Repair Order Portal, even for users who are set up for other Zebra sites and tools. A temporary password will be emailed to you within 24 hours. Partners, please contact your Zebra Partner Administrator for access.