Zebra has removed the following updates from the website:
- LifeGuard Updates 15, 17 and 18 for BSP 01.01.49/Nougat operating system
Based on a small number of customer reports, firmware updates can be inadvertently interrupted when one of these LifeGuard updates is newly applied or downgraded from a previous update. While this has occurred in only a small number of cases, interruption of a firmware update can leave a scanner unusable. Therefore, we are removing the updates until a corrected version is available.
This issue may occur immediately following:
- An update to Nougat LifeGuard 18 from Nougat LifeGuard 15 or 17
- A downgrade from Nougat LifeGuard 18 to Nougat LifeGuard 15 or 17
- A downgrade from an Oreo operating system to Nougat LifeGuard 15, 17 or 18
If you have already updated to one of these versions and your scanner works, there is no issue with remaining on that LifeGuard version.
Please contact support if you have experienced this issue and need assistance.
Zebra is currently working on an update to rectify this issue. We expect the update to be available on or before end of July 2019.
We will post additional information here as it is available, so please check back periodically.