Bolivian retailer modernizes its warehouse operations and strengthens customer loyalty program
SANTA CRUZ, Bolivia – March 30, 2022 - Zebra Technologies Corporation (NASDAQ: ZBRA), an innovator at the front line of business with solutions and partners that deliver a performance edge, today announced that Bolivia’s largest department store retailer, Multicenter, has increased worker productivity and operational efficiency in its distribution center using Zebra solutions. By deploying Zebra’s MC3300 mobile computers and ZT230 industrial printers, Multicenter has increased its order fulfillment over 95% and operational efficiency by 80%.
Prior to implementing Zebra solutions, the retailer relied on paper processes - mainly manual registration of orders along with picking and shipping of goods - which led to high inventory inaccuracies and margin of errors. Multicenter needed a modern solution to accelerate its digital transformation and drive the efficiency of its front-line workers. With Zebra’s mobile computing solutions and industrial printers, the retailer has reduced human errors by 80%.
“Zebra’s solutions help our business digitalize operations at the warehouse and distribution center, transforming the everyday working life of our front line,” said Christoph Postey, Multicenter CEO. “With more than 40,000 items and 16 categories of goods, we needed to improve inventory visibility to deliver better and faster service to our customers. Zebra’s technology is allowing us to receive goods and process orders five times faster, reduce cycle counting times of inventory by 66%.”
Multicenter was supported by Hiller, Zebra’s PartnerConnect Premier Business partner in Bolivia, who helped identify the right solution for its business needs. “Hiller is pleased to work with forward-thinking customers like Multicenter, who empower workers with cutting-edge technology that enhance their productivity and level of customer service,” said Oscar Pedraza, CTO at Hiller.
In addition to deploying technology solutions in its supply chain, Multicenter has enhanced its in-store customer loyalty program by creating credit cards for its clients in only ten minutes using Zebra’s ZC300 printers. To date, Multicenter has issued 15,000 credit cards, increasing the number of shoppers by 15% and the average purchase ticket by 40%.
“By digitalizing their operations into an intelligent, connected supply chain, Zebra delivers the performance edge that enterprises require to stay competitive,” said Alejandro Prosperi, VP of Sales and General Manager of South of Latin America at Zebra Technologies. “We work daily to help companies like Multicenter maximize operational efficiencies, streamline workflows, and improve asset utilization and productivity to build a more profitable operation that helps meet rising customer expectations.”
- Zebra’s MC3300 mobile computers and ZT230 printers help Multicenter gain operational efficiency by digitalizing processes, increasing inventory visibility and boosting workers’ productivity.
- Multicenter has reduced human errors and increased operational efficiency by 80%.
- The retailer has also received goods and process orders five times faster and increased order fulfillment by over 95%.
- Multicenter also deployed Zebra’s ZC300 card printers to enhance its customer loyalty program at the store. Printing credit cards for its customers instore has helped the retailer increase the number of shoppers by 15% and average sales by 40%.
- Learn more by viewing the Warehouse video case study.
ABOUT ZEBRA TECHNOLOGIES
Zebra (NASDAQ: ZBRA) empowers organizations to thrive in the on-demand economy by making every front-line worker and asset at the edge visible, connected and fully optimized. With an ecosystem of more than 10,000 partners across more than 100 countries, Zebra serves customers of all sizes – including 94% of the Fortune 100 – with an award-winning portfolio of hardware, software, services and solutions that digitize and automate workflows. Supply chains are more dynamic, customers and patients are better served, and workers are more engaged when they utilize Zebra innovations that help them sense, analyze and act in real time. Zebra recently expanded its industrial automation portfolio with its Fetch Robotics acquisition and increased its machine vision and AI software capabilities with the acquisitions of Adaptive Vision and antuit.ai. Zebra is #25 on Newsweek’s inaugural list of America’s 100 Most Loved Workplaces and #79 on Forbes’ list of America’s 500 Best Midsize Employers. Learn more at www.zebra.com or sign up for news alerts. Follow Zebra’s Your Edge blog, LinkedIn, Twitter and Facebook, and check out our Story Hub: Zebra Perspectives.
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