Pharma retailer automates task assignments and streamlines communications
LINCOLNSHIRE, Ill. – Nov. 13, 2023 – Zebra Technologies Corporation (NASDAQ: ZBRA), a leading digital solution provider enabling businesses to intelligently connect data, assets, and people, today announced that Farmacity, the largest pharma retailer in Argentina, selected Zebra’s Workcloud Task Management, formerly Reflexis Task Management, to increase staff effectiveness and productivity at its stores.
After facing the challenges brought by the pandemic, Farmacity realized the need to increase real-time visibility into the activities happening across its stores and ensure consistent processes and task completion to drive workers’ attention on customer service and satisfaction. The retailer deployed Workcloud Task Management to digitize and automate assignments related to updating special offers and promotions as well as conduct systematic audits and check stock availability.
“Zebra’s Workcloud software solutions enable our business to accelerate processes such as on-site inspections, audit trails and promotion updates, which free our staff to focus on customer-facing activities,” said Matías Argüello, Continuous Improvement Manager, Farmacity. “Zebra Workcloud Task Management empowers our front-line staff to quickly scan their daily activities and prioritize them while managers have immediate information on what tasks are completed and by whom.”
The right assignment and schedule of periodic walks help Farmacity increase loss control and inventory accuracy. Real-time visibility into operations gives the pharma retailer the confidence that tasks are completed uniformly and on time, while alerting front-line workers when supportive actions are needed to get the right resources in the right place.
The new system also streamlines the process for corporate-to-store communication and allows managers to drive better messaging, helping their teams execute their projects efficiently and with greater accountability.
“Our vision for Zebra’s software portfolio is to be the destination solution for front-line worker optimization,” said Alejandro Prosperi, Vice President and General Manager, south of Latin America, Zebra Technologies. “We are proud to be working with innovative retailers like Farmacity to help them elevate execution in every store and transform their collective team’s performance to gain the competitive advantage of a superior customer experience.”
Farmacity has implemented technologies that are part of the Zebra’s visionary Modern Store framework, which helps retailers meet their goals for associates, inventory and customer experience. With Zebra’s retail solutions, businesses can engage associates and reduce employee turnover by 8%, store labor spend by 5% and achieve 95% on-time task completion.
- Farmacity, selected Zebra Workcloud Task Management to increase staff effectiveness and productivity at its stores.
- This solution enables Farmacity to accelerate processes such as on-site inspections, audit trails and promotion updates, which free staff to focus on customer-facing activities.
- The right assignment and schedule of periodic audits helps Farmacity increase loss control and inventory accuracy.
- The new system also streamlines communication and allows managers to drive better messaging, helping their teams to execute their projects efficiently and with greater accountability.
ABOUT ZEBRA TECHNOLOGIES
Zebra (NASDAQ: ZBRA) helps organizations monitor, anticipate, and accelerate workflows by empowering their frontline and ensuring that everyone and everything is visible, connected and fully optimized. Our award-winning portfolio spans software to innovations in robotics, machine vision, automation and digital decisioning, all backed by a +50-year legacy in scanning, track-and-trace and mobile computing solutions. With an ecosystem of 10,000 partners across more than 100 countries, Zebra’s customers include over 80% of the Fortune 500. Newsweek recently recognized Zebra as one of America’s Most Loved Workplaces and Greatest Workplaces for Diversity, and we are on Fast Company’s list of the Best Workplaces for Innovators. Learn more at www.zebra.com or sign up for news alerts. Follow Zebra’s Your Edge blog, LinkedIn, Twitter and Facebook, and check out our Story Hub: Zebra Perspectives.
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