Reflexis Task Management

Improve sales by 1–3% when you simplify execution and communication with software solutions that automatically prioritize and allocate tasks to on-site employees.

Accelerate Task Execution, Elevate Operations

Increase Team Efficiency

Respond to real-time Information and enable store associates to be in the right place at the right time to tackle the most impactful in-store tasks.

Streamline Execution

Prioritize and assign all corporate-generated, system-generated and device-generated tasks in real time with an advanced rules engine.

Improve Line-of-Sight

Give corporate and field managers real-time visibility into the activities happening across all your stores, enabling them to manage by exception.

Modernize Branch Operations

Streamline execution and communication across your entire branch network with mobile-first, easy-to-use solutions.

Standardize Branch Inspections

Create uniform processes to better understand performance and improvements over time and easily compare results against other branches.

Pursue Profitable Activities

Prioritize operational tasks so branch staff can focus on customers and activities that generate revenue.

Improve Communication

Communicate clearly and instantly with customer-facing teams using tasks and peer-to-peer instant messaging.

Increase Productivity

Provide associates with software solutions that put the right information at their fingertips so they can stay focused on the most important activities.

Streamline Execution Across Locations

Simplify daily task execution to provide guests with a consistent, engaging experience no matter where they are.

Streamline Communication. Empower Teams. Satisfy Customers.

Tasks

Modern Features Meet Proven Functionality

Reflexis Real-Time Task Manager™ streamlines execution and simplifies work to empower and engage your front-line teams.

  • Improve Workload Distribution

    Automate task assignment with equitable distribution to keep workloads fair and reduce overtime spend.

  • Automate Role-Based Assignments

    Automatically push the right assignment to the right associate, aligning skills, availability and preference.

  • Simplify Task Prioritization and Completion Tracking

    Front-line staff can quickly scan the day’s activities, so they know what to tackle first. Managers have immediate insight into what tasks are completed, when and by whom.

  • Optimize Store Operations

    Enable management by exception with actionable insights that provide best next steps.

  • Leverage a User-Friendly UX

    Meet the expectations of your workforce with a modern UI that includes personalization options, such as pin control for important task assignments.

  • Improve Accuracy with a Mobile First Solution

    Put all the apps associates need on one hand-held device, so they can be where they need to be and do what they need to do, faster and with more accuracy.

Audits

Streamline and Modernize On-Site Audits

Q-Walk™ ensures compliance by streamlining your on-site audits and inspections, with real-time notifications, driving best-practice corrective actions.

  • Reduce On-Site Audit Inefficiencies

    Enable field managers to conduct site reviews from a mobile device, improving visibility and ensuring all brick-and-mortar locations are safe, legal and compliant.

  • Ensure Consistency and Standardize Processes

    Create standardized question sets and surveys for all topics and functions, from cleanliness to loss prevention, ensuring consistency across locations.

  • Improve Response Times to Issues

    Respond quickly to resolve issues identified during on-site audits with intelligent alerts that automatically generate corrective tasks.

  • Prioritize Specific Locations

    View intelligent location-specific reports and drill down as needed to compare performance to corporate expectations and peer locations.

Checklists

Prioritize Checklists and Streamline Processes

Q-Check™ enables you to quickly create, review and distribute organized and prioritized checklists for consistent execution of routine activities.

  • Improve Task Execution Consistency

    Replace paper checklists with a mobile-first interface that enables you to create, edit and share checklists for multi-step and repetitive activities. View by priority and easily complete checklists relevant to each role.

  • Promote Compliance

    Create checklists for location openings, safety processes, common tasks and more for a safe, welcoming environment for both associates and customers.

  • Drive Real-Time Visibility

    Real-time, mobile access allows your front-line staff to easily complete routine multi-step activities on time and according to best practices.

  • View Completion Rates Instantly

    Digital records give on-site, field and corporate managers visibility into completion rates with real-time notifications at each step so they can manage by exception.

  • Leverage Analytics to Drive Improvements

    Easily create reports to understand trends and patterns in checklist completion and compliance. Measure performance, create audit trails and identify patterns to drive intelligent improvements.

Messaging

Simplify Your Real-time Communication Strategy

Q-Comm™ enables intelligent, real-time messaging at every level of your organization with both peer-to-peer instant messaging and corporate-to-field communications.

  • Communicate Faster and More Effectively

    Eliminate confusion and communicate effectively to your front-line locations using a solution that’s fast to deploy and easy to access.

  • Reach the Right People at the Right Time

    Precise targeting by role, hierarchy or location means your messages get to the right individuals or teams at the right time, ensuring fast, appropriate action.

  • Manage by Exception

    Advanced analytics and reporting allow you to track message read and response rates and more to uncover real-time trends and manage by exception. The application provides fast search functionality for quick answers to questions.

  • Optimize Communications

    Implement geo-fencing, message filters and more on a single, integrated communication tool, saving time and staying compliant by reaching the right team member, every time.

Documents

Secure and Centralized Document Storage

Q-Docs™ streamlines document management and access control, giving you the ability to create, store, search and access all corporate documents from a user-friendly interface.

  • Consolidate and Simplify Documentation

    Access and archive documents with version control and hierarchical permissions, enabling corporate stakeholders to add, update and share documents in real time.

  • Intelligently Categorize, Organize and Share

    Intelligently organize and distribute documents, setting permissions and visibility by category, role, location and more. Ensure everyone can easily access current documents relevant to their role.

  • Enhance Reporting with Advanced Analytics

    Easily create custom reports to quantify a range of metrics, such as document usage by associate, department or location, and even access audit trails to restore previous versions.

Forms

Optimize and Elevate Form Completion Procedures

Q-Forms™ enables your front-line teams to quickly create, complete and escalate all digital forms used by your organization, saving time and eliminating the inefficiencies caused by paper-based forms.

  • Simplify Form Creation

    Streamline the process of creating and sharing new forms with robust version 
control functionality, ensuring everyone has the most up-to-date digital forms 
and information.

  • Escalate Forms in Real Time

    Define the process that begins when a form is completed and configure workflows that direct forms automatically to the right person to resolve front-line issues quickly and effectively.

  • Access and Audit Form Histories

    Archive forms on a cloud database, making it easier to track and audit the review process. Identify recurring issues and implement best practice responses to correct them.

  • Communicate Clearly On-Site

    Leverage digital forms to establish a reliable and secure method for all on-site communications, from safety incidents and maintenance requests to employee onboarding and more.

  • Switch Maintenance Vendors with Ease

    Remove the need for front-line locations to use paper forms or instructions when you switch maintenance vendors. Let the system manage and store all your digital forms, with routing and escalation.

Merchandising

Expand Visual Project Collaboration

Q-Visual™ enables consistent two-way communication and collaboration on visual projects. From store sets and window displays to endcaps and new signage, quickly execute and validate projects with the help of automated comparisons.

  • Ensure Consistency Across Locations

    Execute display plans flawlessly by ensuring relevant merchandising projects are sent to the right location, driving sales and creating a consistent brand experience for customers.

  • Collaborate Creatively and Drive Improvement

    Design, communicate and execute visual merchandising projects on a single platform with a closed feedback loop, enabling easier collaboration between corporate and field teams.

  • Communicate Clearly to On-Site Managers

    Send merchandising sets en masse with step-by-step directions, due dates and prioritization to applicable stores, ensuring on-site managers receive only relevant information.

  • Execute Effectively

    Grant on-site managers easy access to all upcoming visual projects so they can assign them to associates with clear visibility into priority and completion.

  • Validate Projects in Real Time

    Enable on-site teams to photograph final displays and submit completed projects for review, all from their mobile devices.

AI

Create, Execute and Analyze On-Site Pilots and Test Initiatives

AI-Decisions™ takes the uncertainty out of front-line pilot programs. Track performance in real time and compare test results to gain key insights into organizations.

  • Simplify Decision Making

    Save time and promote best-practice scaling when you streamline planning, execution and analysis of on-site pilot programs with AI-based sampling and A/B testing.

  • Gain Measurable, Actionable Results

    Run intuitive A/B tests and track task, labor and sales performance to determine chain-wide viability of pilot programs.

  • Understand the Impact of Pilot Programs

    Interpret results with confidence when you gain visibility into how pilot programs impact task completion rates, associate performance, labor schedules, sales revenue and gross margins.

  • Advance Insights into Key Areas of Your Organization

    Leverage the power of AI to better determine how changes to labor models, new training initiatives, store layout and product promotions will impact sales, customer service and your bottom line.

[The Real-Time] Task Manager simplifies the life of store managers. They’re able to focus on the most important things that provide our guests the best service.

See Zebra Solutions in Action

Awards

Recognizing Reflexis

Partner with an industry leader with more than 50 years of field-proven expertise

2022 RIS Software LeaderBoard

Zebra Technologies ranked #7 in the 2022 RIS Software LeaderBoard. Additionally, Zebra was recognized as a leader in Technology Innovation and ROI by Tier One Retailers.

Nucleus Research’s 2022 Workforce Management (WFM) Technology Value Matrix

Zebra Technologies was named a Leader in Nucleus Research’s 2022 WFM Technology Value Matrix for the fourth consecutive year for the agile and full spectrum of the Reflexis WFM suite.

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