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Workcloud Communication

Enable and enhance front-line collaboration with a fully-scalable suite of communication tools with Workcloud Communication, formerly Workforce Connect.

Better Communications. Greater Contributions.

Help Customers Now
Help Customers Now

Enable employees to quickly and accurately answer customers' questions at the push of a button.

Give Employees Job Flexibility
Give Employees Job Flexibility

Give associates the ability to work in multiple roles via profiles preloaded with task lists, protocols and more–accessible on any enabled device.

Protect Your Staff
Protect Your Staff

Keep your associates safe with emergency calling, Man-Down alerts, a duress button and location services.

Accelerate Response to Patients
Accelerate Response to Patients

Route patient requests to the nearest available and most qualified staff member so the right help arrives faster and care is administered sooner.

Ensure Staff Safety
Ensure Staff Safety

Track staff whereabouts at all times and be instantly alerted to emergency situations for a more secure workplace and safer environment for your employees.

Expand Coverage
Expand Coverage

Give staff the ability to cover multiple roles and departments, simply by accessing preset profiles on their devices. Such flexibility helps fill gaps and combat turnover.

Maximize Worker Safety
Maximize Worker Safety

Receive real-time alerts to emergency situations, enabling swift response times. Allow drivers to use voice command for calls and messages to maintain focus on the road.

Streamline Communications
Streamline Communications

Send instant alerts to drivers about new priorities. Make it easy for dock managers and pickers to stay in touch using quick and reliable communication.

Enhance Customer Service
Enhance Customer Service

Reroute drivers to the closest client for speedier deliveries that meet customer expectations–and make the best use of your time and resources.

Put Answers in the Hands of Your Workers

PTT Express

Quick Calls Create Efficient Workflows

Say goodbye to disjointed, disconnected communications. Workcloud Communication™ PTT Express is the cost-effective way to connect a small group of workers inside your four walls.

  • Accelerate Voice Communication with Push-to-Talk

    Instantly connect teams at the push of a button. Access reliable private or group voice calling using Wi-Fi.

  • Run On Your Zebra Android Devices

    Get a clear connection for fast collaboration. PTT Express is designed to run exclusively and flawlessly on your Zebra Android devices.

  • Deploy Right from the Box

    Waste no time setting up PTT Express. No server or PBX integration is required. It’s fast, easy and ready to run as soon as you need it.

  • Enable Cross-Device Communication

    Shut down communication silos when you connect workers across departments with different types of Zebra mobile computers, handhelds, vehicle mounts and more.

PTT Pro

Smarter Tools for Faster Work

Looking for even more ways to connect and collaborate? Workcloud Communication™ PTT Pro is the feature-rich solution that arms your front line with the power to use their mobile device to broadcast time-sensitive text, image or video messages to an individual or an entire team with one push of a button.

  • Communicate Instantly with Push-to-Talk

    At the touch of a button, access reliable voice calling and messaging between individuals using cellular data or Wi-Fi.

  • Forgo Phone Tag and Slow Texting

    Workcloud Communication PTT Pro offers instant enterprise-class communication that’s more efficient, more secure and faster than texting or calling.

  • Use Your Own Device

    Use Workcloud Communication PTT Pro on your Zebra Android devices or add it to third-party Android devices, iOS devices or your Windows desktop for easy adoption without an added expense.

  • Monitor Workers’ Location and Availability

    Know where your workers are at all times. Workcloud Communication PTT Pro's GPS tracking can spot your team on a map, whether at the workplace or out in the field.

  • Enhance Worker Safety

    Know when lone workers need help. Drop Detection sends you immediate alerts if their devices drop and they’re unresponsive.

  • Expedite Responses

    Ensure every employee is made aware of emergency situations. With Emergency Alert Prioritization, your alerts override any calls in progress so action can be taken right away.

  • Support Multiple Languages

    Accommodate everyone on your workforce with support for voice commands in 13 languages.

  • Create a Smart, Connected Workplace

    Connect third-party sensors and applications to workers’ devices. Our IoT integration service will alert workers of customers in need of assistance, extreme product temperature ranges and production line maintenance issues, among other things.

PTT Premium

A Powerhouse Combination of PTT Pro and Profile Manager

Provide employees with maximum flexibility for work and role selection. Workcloud Communication PTT Premium keeps workflows intact and minimizes disruption on the front line. Give teams all the communication options they need to stay in touch and focused on the job.

  • Push-to-Talk

    Access reliable, instant PTT calling and multimedia messaging between individuals using cellular data or Wi-Fi.

  • Enterprise-Grade Communication

    Get faster, more efficient and secure communications on a trusted solution, rather than relying on personal devices.

  • GPS

    Track and locate workers near and far, in the aisle or out in the field.

  • Device Sharing

    Share devices with multiple employees and automatically configure each to match the individual worker’s role and needs.

  • Configurable

    Customize rules for each role, control feature access and more.

Enterprise Voice

A Single Device for All Communication

Close communication gaps with powerful Business Phone System (BPS, commonly known as PBX) based voice calling features on Zebra mobile devices. Enable your front line to communicate and collaborate anytime, anywhere, without being tethered to their workstations with Workcloud Communication Enterprise Voice.

  • Configure Your Way

    Purchase as a standalone product or as an add-on to Workcloud Communication PTT Pro. Get automatic buttons for phone features or create your own, while you customize rules for each role, control access to features, contacts and more.

  • Simplify Deployments

    Plug into existing infrastructure for quick implementation to keep your workflows on track.

  • Enable More Accurate Calling

    Dynamically assign incoming calls to the right employee based on role, for fast, accurate responses.

  • Speed Up Training

    Eliminate the need for extensive onboarding with simplified phone features such as the ability to manage up to four different extensions and join groups on the fly.

  • Customize for Your Workforce

    Create the best voice experience for your teams by designing the interface with features and functions that make the most sense for your business.

All-in-One Solution

Remove the Barriers to Collaboration

Maximize your front-line potential with the most complete Workcloud Communication offering, packed with all the functions and features of Workcloud Communication PTT Premium and Workcloud Communication Enterprise Voice.

  • Combine Powerful Capabilities

    Form synergies and unlock untapped potential when you combine Workcloud Communication PTT Premium and Workcloud Communication Enterprise Voice in one integrated communication platform—all from a single pane of glass.

  • Unburden Workers from Multiple Devices

    Share devices with multiple employees and automatically configure each to match the individual worker’s role and needs.

  • Take and Make Calls on the Go

    With the Workcloud Communication Enterprise Voice add-on, minimize hold times and speed up workflows by automatically routing incoming calls to the right department or to a specific person.

In 2020, we used Workcloud Communication 165 million times. That’s 165 million times I didn’t have to run three aisles over to find somebody or.…165 million times I didn’t have to say to the customer, ‘I don’t know.’ It is a big, big change for us and one that our associates absolutely love.

More Ways to Enhance the Front Line

Add these proven complementary solutions to connect your front line so they can communicate, collaborate and work their best.

Workcloud Task Management
Workcloud Task Management

Streamline task execution with an intuitive and mobile-first interface that allows you to push tasks directly to your associates.

Workcloud Scheduling
Workcloud Scheduling

Quickly, accurately and fairly forecast and schedule your workforce using intelligent analytics to balance demand, availability, costs and compliance.

Zebra Mobile Computers
Zebra Mobile Computers

Equip the front line with the right hardware to enable reliable communication and collaboration—from handhelds to tablets to vehicle-mounted computers, all built for Windows 10 or Android.

Help

Consult an Expert

Our team of solution experts have deep industry understanding, allowing us to deliver software solutions that are right for you. Let us connect you with a Zebra expert in your area to help guide you to a solution that solves your business needs.

Talk to a Partner
Talk to a Partner
Need more information on what Zebra software solution is right for your needs? A partner can help.
Contact Sales
Contact Sales
Ready to speak to someone about how Zebra software can make an impact on your business? Contact us to get started.