Restore factory setting if Device Protection is enabled, GMS Device

Article ID: 42242714

Issue / Question

Even though the device has been enterprise and/or factory reset, if a Google account was configured on the terminal, it can be non-trivial to remove it.

Applicable To

TC51,, TC56, TC70x, TC75X , ET5x, TC20

Resolution / Answer

If Device Protection is enabled, we can do one of two things to wipe the Google ID of a device.

Within the GUI you need to remove the Google Account BEFORE doing a Full Reset.  (untrusted reset)

or an Enterprise Data Reset from within the GUI as well.  (trusted reset)
After a Factory Reset or Enterprise Reset you can re-enter the Google Account (if known) and then remove it within GUI, using  remove Account (see Accounts) or Enterprise Data Reset (see Backup&Reset)
Send device to Zebra Service Center.           
If the customer ‘lost’ or forgot the GOOGLE account then the only solution is to RMA and the Google ID will be wiped during repair.

+ Applicable Products

  • TC51
  • TC55 Touch Computer
  • TC56
  • TC70x
  • TC75x