Issue / Question
Upgrading or downgrading firmware on a Zebra Printer.
Resolution / Answer
Any of the following:
- FTP capability
- Zebra Designer Driver (If you are using the ZebraDesigner Driver with your application)
- ZebraNet Bridge
- Zebra Set-Up Utility
- ZDownloader Utility
Zebra Printers accept firmware updates or upgrades using standard communications methods. The firmware files are available from the Zebra Support and Downloads. Once you locate your printer on the support site and download the appropriate firmware file, run the self-extracting executable file (vXX_XX_X.exe), which produces a ZPL firmware file. Send the ZPL file to the printer via one of the suggested methods to update the printer firmware. The goal is to send the file using a method that does not alter or corrupt the firmware content in any way. The time it takes to transmit the file to the printer varies. Allow the process to complete before taking any system or printer action.
The printer acknowledges the upgrade by performing a reset and then printing a configuration list. Assure the printer has media loaded and is ready to print when sending the new firmware file.
Directions for uploading from the Windows environment:
- Download the firmware file from Zebra's website (vXX_XX_X.exe) to an appropriate working directory on your hard drive.
- Extract the vXX_XX_X.exe file to produce the ZPL file.
- Send the ZPL file to the printer via the method of your choice.
Sending the .zpl file
If the printer fails to accept the firmware, reconfirm that you are downloading the correct version. Upon verifying, you can try to put the printer into a Force Download state. This varies slightly from printer to printer based on the printer model.
Force Firmware Download Mode
||NOTE You must use ZDownloader if sending the firmware to printers in Force Firmware Download Mode.