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Zebra Services Agent

Zebra Services Agent (ZSA) is a stand-alone application that consolidates Zebra Services functions into one easy-to-find location.

Current Modules and Features:
  • VIQF Smart Battery Health (available with VisibilityIQ Foresight and Proactive Battery Replacement)
    Real time Alert On Device for batteries with less than 30 days of Remaining Useful Life (RUL)
  • Diagnostic Tool
    Quickly test the hardware, battery, software, and connectivity of Zebra Android mobile computers to determine device health and functionality.
  • Drop Detection
    Real Time Alert on Device when drop is detected. Results stored in Savanna.
Zebra Services Agent Icon

Downloads

ZSA with Diagnostic Tool does not support devices with less than Android 10. For those devices, please refer to the appropriate Device Diagnostic Tool version for your OS.

ZSA Supports all Zebra mobile computer devices and tablets operating on Android 10 and above. Supports all "Enterprise Mobility Management tools and has been validated against SOTI, Airwatch and 42Gears.

I agree to and accept the above terms and conditions.

Requirements

The following are prerequisites for ZSA App and other dependent apps like ZSBH App.

1. Customer must be subscribed to VisibilityIQ Foresight or Proactive Battery Replacement service.

2. ZSA works with Zebra Android mobile computers and tablets.

3. SOTI, Airwatch and 42 Gears have been verified for use with ZSA. However, ZSA may work with other MDMs.

4. Device must be on Android version 8.1 or above.

5. Device must have ZDS enabled. If devices are behind corporate firewall, ensure the ZDS cloud server can be reached from the devices. The server info and port used by ZDS are listed as below:

6. Enable network connectivity on devices (WWAN or WLAN based). ZSA app provides On Device battery alert for VisibilityIQ Foresight and Proactive Battery Replacement Services. Below are the key assumptions for collecting required data for generating alert. 

Note: Zebra recommends using DNS server names (instead of IP addresses) when whitelisting (aka "allowlisting") to avoid service interruptions (i.e., due to IP address change). 

Documentation

Some documents may not have been translated to your language.

Compatible Hardware

The Zebra Services Agent: Device Notification Feature
Compatible with all Zebra Mobile Computers and Tablets with Android OS A8.1 through A13
Supports EMMs: SOTI, Airwatch and 42Gears

Link to VIQF page
Link to PBR page

Additional Resources

Useful links and resources to enhance your experience.

Support Content

Join our community discussion forum where you can connect with Zebra users and ambassadors from around the globe.


Related Topics

Proactive Battery Replacement (PBR) Service details can be found on the PBR support page on Zebra.com.