Zebra의 선불 배송 라벨로 시간과 비용 절감
For partners and customers in qualifying countries who use the online Repair Order Portal to request repairs for devices covered by a Zebra OneCare contract, Zebra is offering a free, prepaid, inbound shipping label to cover the cost of returning the device to Zebra’s repair center using ground delivery service by Zebra’s preferred carrier. Benefits of using the Portal include:
- 상당한 운송 비용 절감
- 배송 라벨을 생성할 수 있는 빠르고 편리한 방법
- 대부분의 경우, 반품에 대한 즉각적인 승인
- 수리 프로세스 전반에 걸쳐 반품 상태에 대한 가시성
또한 포털을 사용하면 수리 센터에서 수리 지연을 방지하는 데 필요한 모든 정보를 확인할 수 있습니다.
누가 헌금을 받을 자격이 있습니까?
수리 주문 포털을 사용하여 Zebra OneCare 서비스 계약이 적용되는 제품에 대한 수리 주문을 제출하는 유통업체, 파트너 및 고객.
어떤 제품이 오퍼링에 적합한가요?
- Zebra OneCare 필수, 선택 또는 SV 계약이 적용되는 모바일 컴퓨터 및 스캐너
- Zebra OneCare 셀렉츠가 적용되는 프린터
- 제한된 시간 동안 Zebra OneCare 에센셜 및 SV 계약이 적용되는 프린터
오퍼링은 어디에서 사용할 수 있습니까?
The prepaid shipping label offering is currently available only for U.S. and Canadian customers. We continue to examine ways to expand the offer to additional countries, and will announce extensions as they become available.
작동 방식
1. Register. If you have not already signed up to use the Repair Order Portal, use the simple sign-up process for each individual user who will be submitting repair return authorization requests. Follow the easy instructions under the “Need an Account?” heading on the Request a Repair page of Zebra.com. One-time registration is required to use the Repair Order Portal, even for users who are set up for other Zebra sites and tools. 임시 비밀번호는 24시간 이내에 이메일로 전송됩니다.
2. Learn. If you already use the Portal, simply familiarize yourself with the new offering by reading the Prepaid Shipping Label job aid. For new Portal users, there are multiple helpful learning options on our Resources and Training page, including user guides, training demonstrations, and a schedule of live training and Q&A sessions.
3. Use, Ship, Save. Log into the Portal to submit your repair request(s). On the “Order Confirmation” page you will be prompted with a selection button to “Generate Shipping Label”. Fill in your contact information (if different from the defaults provided) and the number of separate packages to be picked up (this will be the number of labels created), then select “Submit”.
4. Get Assistance. Should you need assistance, we are here to help. Many frequently asked questions are answered in the Prepaid Shipping Label FAQs, as well as on the Portal’s Resources and Training page.
For more complex issues or when you just need to talk to a human being, our Zebra Repair Order Help Desk Representatives are happy to assist you. Choose the best phone number for you from a list of region- and country-specific options on our Contact Support page. For help with the Portal, U.S. and Canada customers should call 800 653 5350. Then, for account and login issues, select Portal Support (Option 4) from the phone menu; for help placing repair orders and obtaining status updates, select Hardware Repairs (Option 2).
라벨 및 창고에 대한 참고 사항
Please pay close attention to the addresses on each return label. Zebra has multiple repair centers specializing in different devices, and we are in the process of changing repair locations for many U.S. customers. Consequently, you may need to send devices to an address that is different from the one you are familiar with – and if you are returning multiple devices, they may need to be returned to different locations for repair.
동일한 위치로 향하는 장치는 제공된 레이블 중 하나를 사용하여 단일 패키지로 배송될 수 있습니다.
제외
Only those repairs submitted using the Repair Order Portal qualify for this offering, not those submitted by email, online Repair Request Form, phone, or other means. Also, while shipping labels are available from the Portal for warranty and time-and-materials (per incident) repairs not covered by a OneCare contract, these orders do not qualify for the prepaid shipping offering.
캐리어 서비스
Zebra has selected FedEx as its preferred shipping partner for the United States; as the offering is extended to customers in additional countries, the specific carrier for those regions will be communicated at that time. Customers may, of course, elect to ship a return using a different carrier, but this choice will not qualify for prepaid shipping by Zebra.
또한 Zebra의 제품은 지상 서비스용. 신속한 서비스가 필요한 경우 선호하는 운송업체에 연락하여 Zebra가 제공한 라벨의 주소로 야간/급행 발송물을 준비해야 합니다.
아직 일반 FedEx 픽업 서비스가 없고 선불 배송 라벨을 이용하려면 FedEx 지점에서 수리 발송물을 위탁하거나 픽업을 위해 별도로 준비해야 하며, 이로 인해 회사에 추가 비용이 소요될 수 있습니다.