A Note about Labels and Depots
Please pay close attention to the addresses on each return label. Zebra has multiple repair centers specializing in different devices, and we are in the process of changing repair locations for many U.S. customers. Consequently, you may need to send devices to an address that is different from the one you are familiar with – and if you are returning multiple devices, they may need to be returned to different locations for repair.
Devices destined for the same location may be shipped as a single package using one of the provided labels.
Only those repairs submitted using the Repair Order Portal qualify for this offering, not those submitted by email, online Repair Request Form, phone, or other means. Also, while shipping labels are available from the Portal for warranty and time-and-materials (per incident) repairs not covered by a OneCare contract, these orders do not qualify for the prepaid shipping offering.
Zebra has selected FedEx as its preferred shipping partner for the United States; as the offering is extended to customers in additional countries, the specific carrier for those regions will be communicated at that time. Customers may, of course, elect to ship a return using a different carrier, but this choice will not qualify for prepaid shipping by Zebra.
Also, please note that Zebra’s offering is for ground service; if you require expedited service, you will need to contact your preferred carrier and arrange for an overnight/express shipment to the address on the Zebra-provided label.
If you do not already have regular FedEx pickup service, and wish to take advantage of the prepaid shipping label, you will need to drop off your repair shipment at a FedEx location or arrange separately for pickup, which may involve additional expense for your company.