Zebraのプリペイド配送ラベルで時間とお金を節約
For partners and customers in qualifying countries who use the online Repair Order Portal to request repairs for devices covered by a Zebra OneCare contract, Zebra is offering a free, prepaid, inbound shipping label to cover the cost of returning the device to Zebra’s repair center using ground delivery service by Zebra’s preferred carrier. Benefits of using the Portal include:
- 大幅な送料の節約
- 出荷ラベルを生成するための迅速かつ便利な方法
- ほとんどの場合、返品に対する即時承認
- 修理プロセス全体で返品のステータスを可視化
さらに、ポータルを使用すると、修理センターが修理の遅延を回避するために必要なすべての情報を確実に持つことができます。
誰がオファリングの資格を得ますか?
修理注文ポータルを使用して、Zebra OneCare サービス契約の対象となる製品の修理注文を送信するディストリビューター、パートナー、および顧客。
どの製品がオファリングの対象となりますか?
- Zebra OneCareエッセンシャル、セレクトまたはSV契約の対象となるモバイルコンピュータおよびスキャナ
- Zebra OneCare セレクト契約の対象となるプリンター
- 期間限定で、Zebra OneCareエッセンシャルとSV契約の対象となるプリンタ
オファリングはどこで利用できますか?
The prepaid shipping label offering is currently available only for U.S. and Canadian customers. We continue to examine ways to expand the offer to additional countries, and will announce extensions as they become available.
仕組み
1. Register. If you have not already signed up to use the Repair Order Portal, use the simple sign-up process for each individual user who will be submitting repair return authorization requests. Follow the easy instructions under the “Need an Account?” heading on the Request a Repair page of Zebra.com. One-time registration is required to use the Repair Order Portal, even for users who are set up for other Zebra sites and tools. 一時パスワードは24時間以内にメールで送信されます。
2. Learn. If you already use the Portal, simply familiarize yourself with the new offering by reading the Prepaid Shipping Label job aid. For new Portal users, there are multiple helpful learning options on our Resources and Training page, including user guides, training demonstrations, and a schedule of live training and Q&A sessions.
3. Use, Ship, Save. Log into the Portal to submit your repair request(s). On the “Order Confirmation” page you will be prompted with a selection button to “Generate Shipping Label”. Fill in your contact information (if different from the defaults provided) and the number of separate packages to be picked up (this will be the number of labels created), then select “Submit”.
4. Get Assistance. Should you need assistance, we are here to help. Many frequently asked questions are answered in the Prepaid Shipping Label FAQs, as well as on the Portal’s Resources and Training page.
For more complex issues or when you just need to talk to a human being, our Zebra Repair Order Help Desk Representatives are happy to assist you. Choose the best phone number for you from a list of region- and country-specific options on our Contact Support page. For help with the Portal, U.S. and Canada customers should call 800 653 5350. Then, for account and login issues, select Portal Support (Option 4) from the phone menu; for help placing repair orders and obtaining status updates, select Hardware Repairs (Option 2).
ラベルとデポに関する注意
Please pay close attention to the addresses on each return label. Zebra has multiple repair centers specializing in different devices, and we are in the process of changing repair locations for many U.S. customers. Consequently, you may need to send devices to an address that is different from the one you are familiar with – and if you are returning multiple devices, they may need to be returned to different locations for repair.
同じ場所宛てのデバイスは、提供されたラベルのいずれかを使用して、単一のパッケージとして出荷できます。
除外
Only those repairs submitted using the Repair Order Portal qualify for this offering, not those submitted by email, online Repair Request Form, phone, or other means. Also, while shipping labels are available from the Portal for warranty and time-and-materials (per incident) repairs not covered by a OneCare contract, these orders do not qualify for the prepaid shipping offering.
キャリアサービス
Zebra has selected FedEx as its preferred shipping partner for the United States; as the offering is extended to customers in additional countries, the specific carrier for those regions will be communicated at that time. Customers may, of course, elect to ship a return using a different carrier, but this choice will not qualify for prepaid shipping by Zebra.
また、Zebraの提供は地上サービスのためであることに注意してください。迅速なサービスが必要な場合は、希望の航空会社に連絡し、Zebraが提供するラベルの住所への夜間/エクスプレス出荷を手配する必要があります。
すでに通常のFedExピックアップサービスを持っておらず、プリペイド配送ラベルを利用したい場合は、フェデックスの場所で修理貨物を降ろすか、ピックアップのために別々に手配する必要があります。