Commitment to Quality

Quality Policy (Chinese Version)

With a reputation for integrity, innovation, and value, Zebra consistently delivers the highest quality products and services to our customers.


Zebra Technologies relentlessly strives to deliver superior quality products and services to our customers and stakeholders. Customer Satisfaction is our number one goal.

Our commitment to Quality is unwavering.  Our ISO 9001 Quality Management System, commitment to defect prevention and continuous improvement efforts are evident in everything we do. Our standard of performance is zero defects.

Customers drive our business. We will always work to exceed customer expectations and deliver superior service. We will never knowingly compromise customer satisfaction.

Delivering defect-free products and services through world-class Quality Systems will enable Zebra to:

  • Continuously reduce costs, thereby lowering the cost of ownership for customers
  • Better anticipate customer needs
  • Lead the marketplace with innovative new products.