Cogepha Improves Speed and Transparency of Operations
Founded in 1986, Cogepha provides customers with pharmaceutical products while focusing on efficient and reliable delivery. To better serve customers, the company recently invested in a new order fulfillment system to streamline the delivery process.
As order volumes increased, Cogepha's existing fulfillment system encountered difficulties in several key areas. It had a limited view of when deliveries would arrive, no real-time centralized view over inventory and no direct line of dispatch between fulfillment sites and the head office.
Benefits / Outcomes
- Reduced order return rate by almost 70%
- Reduced printing costs and paper usage by 71%
- Improved on-time delivery from 78% to 98%
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