Singapore Post Moves Forward with Zebra Mobile Computers
With a focus on delivering a quality mail and parcel delivery service, Singapore Post has invested in Zebra TC26 and TC57x mobile computers to support its on-the-road workers.
Zebra Success Story: Singapore Post
Overview: Transportation and Logistics Challenge
Singapore Post faced the challenge of adapting to changing customer demands, which included a significant increase in parcel delivery services. Its existing systems required upgrades to efficiently manage the higher volume of deliveries while ensuring accurate and timely distribution. Additionally, the company needed to address issues with previous devices that had poor barcode scanning capabilities, which hindered operational reliability and efficiency.
Benefits / Outcomes
- Streamlined mail and parcel delivery, allowing Singapore Post to handle increasing customer demands with enhanced speed and accuracy
- Enhanced barcode scanning and improved overall operational reliability
- A reduced need for manual intervention, allowing for smoother operations and freeing up staff to focus on other task
Customer
Singapore Post
Singapore, Singapore
Industry
Transportation and Logistics
Solutions
About Singapore Post
For over 165 years, Singapore Post has been the premier mail delivery service in Singapore. It offers postal service, logistic services and digital services. The motto at Singapore Post is to make every delivery count for people and planet, and that's exactly what it's achieving.
The Challenge
The demands on Singapore Post keep increasing as it delivers mail across the country and handles a significant number of small and large parcels. This area of its business has seen massive growth in recent years, with shifting customer demand resulting in more packages being processed than ever. With these changing demands, Singapore Post has many deliveries that need to reach the right place, the right people, at the right time. Management had to rethink the technology platform underpinning its processes, which led them to adopt Zebra devices.
I'm actually very confident that right now, the Zebra devices will actually give us a good foundation to continue with our transformation journey.
The Solution
Singapore Post uses two different Zebra devices, reflecting the evolving nature of its business. The company has observed rapid growth in parcel delivery services, while mail delivery services are declining. Workers on motorbikes deliver smaller packages and letters using the TC26 compact mobile computing device, whereas workers delivering larger parcels from vans use the TC57x.
The Zebra Difference: Outcome and Benefits
Both devices are enterprise-grade, rugged devices with 5-inch high-definition displays, long battery life and fast processors—everything needed for a busy enterprise environment. One of the most important features that Singapore Post required was good barcode scanning capabilities. This was a challenge it faced with previous devices, but the two Zebra devices have helped solve this problem. They feature 1D and 2D barcode scanners that can read damaged barcodes that the company previously had trouble scanning.
With changing customer demands, businesses need to adapt, and that’s exactly what Singapore Post has done. Zebra’s devices have played a crucial role in this adaptation, helping Singapore Post keep up with increased throughput and parcel delivery services. These devices will also help enable Singapore Post to grow and expand its offerings and further improve its processes.
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