Site Registration FAQs

Chat With Us

Log in to the Support Community to chat with a Zebra representative.

For a new issue, have your serial number or contract number ready
 

For an existing issue, have your case number ready

Need Further Assistance? 
Visit the Community

Find helpful answers and useful tips from other Zebra product users, or login to ask a question.  

Go
Submit a Support Case

Create a case online and a representative will contact you shortly.

Go
Contact Support

Learn about available support options and how to reach our representatives for help with Zebra products.

Go

 


 

Should I Register for a Zebra Account?


 

Registration is required for certain activities on Zebra.com, including:

  • Downloading firmware and restricted software

  • Submitting a technical support case

  • Creating a repair order

  • Asking a question in the technical support or developer discussion forum

  • Accessing a dashboard

  • Chatting with a Technical Support representative

Note that downloading drivers does not require registration. 


 

Will My Zebra Credentials Work In All Zebra Portals?


 

The username and password for your Zebra account remain the same for each portal, but each site may have a separate registration process.

Here are the most popular Zebra portals that may require registration:

Site Activities Requiring Registration
Zebra.com Downloading firmware and restricted software
Repair Order Portal

Requesting a product repair (creating a repair order)

Support Community

Submitting a technical support case

Asking a question in the technical support discussion forum

Chatting with a Technical Support representative 

VisibilityIQ OneCare Dashboard View repair orders, cases, and LifeGuard analytics reports
Developer Portal Asking a question in the developer discussion forum

 

 


 

How Long Does It Take to Register?


 

Registration only takes a few minutes: 

In the first step of registration, you will provide your email address

Zebra will immediately send a verification request email from do_not_reply@zebra.com to that address 

Verification must occur within 10 minutes of account registration, so please check your spam or junk folders if you do not see the verification email in your main account

Your email address will be your user ID. 

 

 


 

Can I Log In Immediately After Registering?


 

Some Zebra portals allow immediate login: 

  • Zebra.com (firmware downloads only) 
  • Developer portal 

For other portals (support community, repair portal, dashboard), your new account must be associated with your company in our system. Please allow 1-2 days for this process.  

 

 


 

How Do I Request a Password Reset?


 

From the login screen:

Click on “Don’t know your password?” and enter your username (your username is your email address)

Click Submit

Enter answers for the security questions

Click Submit

An email with the subject Zebra – Your Password Reset Request containing a temporary password will be sent to you.

After logging in with the provided temporary password, you will be prompted to choose a new password. Note that changing your password for one Zebra site will change the password for all Zebra sites.

Change password area of login screen

 

 


 

How Do I Change My Password For a Zebra Site?


 

From the login screen:

Click on “Need to change your password?” and enter your username (your username is your email address)

Click Submit

Enter your current password and confirm your new password

Click Submit

Note that changing your password for one Zebra site will change the password for all Zebra sites.

Change password area of login screen

 

How Can I Get Help Logging Into a Zebra Website?


 

Email portalsupport@zebra.com for assistance and specify the site or portal you wish to access. If you encounter an error when attempting to login, providing a screenshot of the error will be helpful. 

Additional Information: