Chat with us
Establishing connection, please wait while we connect you.

The new and improved Support and Downloads pages are now live! You asked, and we listened. Visit the Support and Downloads Experience page to learn more about this update.

ZD621 and ZD611 Alert: Head Open

Head Open
Head Open

Alert: Printhead Open

Description: A print command or a FEED button has been pressed and the printer has detected that the printhead (cover) is not closed.

Possible Cause 1: The cover is open or has not been closed properly.

  • Resolution: Close the cover/printhead. Push down on the front top corners of the printer’s cover. You should normally hear and feel the cover latches snap in place to lock the cover closed for printing.

Possible Cause 2: The printer’s Head-Open switch needs service.

  • Resolution: Call a service technician.