ZD621 and ZD611 Alert: Ribbon Out
Alert: RIBBON OUT
1 - The printer is printing and stops while printing.
2 - A print job has been sent to the printer and the printer immediately reports this Alert.
Possible Cause 1: The printer has detected the end of the ribbon. The end of the ribbon has a reflective trailer on the end of Genuine Zebra Transfer Ribbon that the printer ‘sees’ as End of Ribbon.
- Resolution: Remove the ribbonResolution: Remove the ribbon and replace the ribbon rolls or ribbon cartridge in the printer without turning the printer OFF. Close the printer. You may need to press the FEED button once or the PAUSE button the get the printer to resume your print operation.
Possible Cause 2: The ribbon sensing components are dirty.
- Resolution: Clean the Ribbon Ribbon Trailer Sensor and mirror.
Possible Cause 3: The ribbon sensing circuit failure.
- Resolution: Call service technican.