Temporary Zebra Repair Depot Closures Related to the Coronavirus | Zebra

Temporary Zebra Repair Depot Closures Related to the Coronavirus

In compliance with current government coronavirus directives, Zebra’s repair depots in the following locations are closed or have limited operations. Thank you for your understanding. All other Zebra repair locations are operating normally. For additional information, click on the link for your location below. 

EMEA

+ South Africa

In compliance with current government coronavirus directives, Zebra’s repair depot in South Africa is temporarily closed as of March 27, 2020. As a result, we are currently unable to receive, repair, or ship customer devices in South Africa. Zebra representatives continue to work closely with government officials and will reopen the depot as soon as safely and legally possible.

Please note the following important information: 

  • At this time, we are unable to fulfill Zebra OneCare Select, Essential, Special Value, or Per Incident Repair service requests, or perform warranty repairs or special project work.
  • Unfortunately, due to customs closures, we are unable to pursue out-of-country fulfillment options.
  • Therefore, please do not send or drop off devices to the repair depot until further notice.
  • If you have already shipped your device to Zebra, depending upon current transportation carrier limitations, the package may be returned to you unopened and unrepaired. In that case, please hold your device until further notice. 
  • If your unit was previously received at the Repair Center, the repair of your device will be on-hold until the government allows us to resume normal operations, at which point we will complete your repair and return your device to you.
  • This page will be updated when our normal operations resume and customers can begin shipping devices to us again.
  • Zebra Repair Help Desk and Technical Support agents are available for assistance.

Latin America

+ Bolivia

In compliance with current government coronavirus directives, Zebra’s repair depot in Bolivia is temporarily closed as of March 24, 2020. As a result, we are currently unable to receive, repair, or ship customer devices in Bolivia. Zebra representatives continue to work closely with government officials and will reopen the depot as soon as safely and legally possible.

Please note the following important information:

  • At this time, we are unable to fulfill Zebra OneCare Select, Essential, Special Value, or Per Incident Repair service requests, or perform warranty repairs or special project work.
  • Therefore, please do not send or drop off devices to the repair depot until further notice.
  • If you have already shipped your device to Zebra, depending upon current transportation carrier limitations, the package may be returned to you unopened and unrepaired. In that case, please hold your device until further notice.
  • If your unit was previously received at the Repair Center, the repair of your device will be on-hold until the government allows us to resume normal operations, at which point we will complete your repair and return your device to you.
  • This page will be updated when our normal operations resume and customers can begin shipping devices to us again.
  • Zebra Repair Help Desk are available for assistance. For limited emergency service, we may be able to provide out-of-country fulfillment alternatives for healthcare and other essential service customers. Please use your normal email or in-country phone number to reach the help desk.
  • Technical Support agents are available for non-repair related assistance through normal channels.

+ Colombia

In compliance with current government coronavirus directives, Zebra’s repair depots in Colombia is temporarily closed as of March 25, 2020. As a result, we are currently unable to receive, repair, or ship customer devices in Colombia. Zebra representatives continue to work closely with government officials and will reopen the depot as soon as safely and legally possible.

Please note the following important information:

  • At this time, we are unable to fulfill Zebra OneCare Select, Essential, Special Value, or Per Incident Repair service requests, or perform warranty repairs or special project work.
  • Therefore, please do not send or drop off devices to the repair depot until further notice.
  • If you have already shipped your device to Zebra, depending upon current transportation carrier limitations, the package may be returned to you unopened and unrepaired. In that case, please hold your device until further notice.
  • If your unit was previously received at the Repair Center, the repair of your device will be on-hold until the government allows us to resume normal operations, at which point we will complete your repair and return your device to you.
  • This page will be updated when our normal operations resume and customers can begin shipping devices to us again.
  • Zebra Repair Help Desk are available for assistance. For limited emergency service, we may be able to provide out-of-country fulfillment alternatives for healthcare and other essential service customers. Please use your normal email or in-country phone number to reach the help desk.
  • Technical Support agents are available for non-repair related assistance through normal channels.

+ Ecuador

In compliance with current government coronavirus directives, Zebra’s repair depots in Ecuador is temporarily closed as of March 16, 2020. As a result, we are currently unable to receive, repair, or ship customer devices in Ecuador. Zebra representatives continue to work closely with government officials and will reopen the depot as soon as safely and legally possible.

Please note the following important information:

  • At this time, we are unable to fulfill Zebra OneCare Select, Essential, Special Value, or Per Incident Repair service requests, or perform warranty repairs or special project work.
  • Therefore, please do not send or drop off devices to the repair depot until further notice.
  • If you have already shipped your device to Zebra, depending upon current transportation carrier limitations, the package may be returned to you unopened and unrepaired. In that case, please hold your device until further notice.
  • If your unit was previously received at the Repair Center, the repair of your device will be on-hold until the government allows us to resume normal operations, at which point we will complete your repair and return your device to you.
  • This page will be updated when our normal operations resume and customers can begin shipping devices to us again.
  • Zebra Repair Help Desk are available for assistance. For limited emergency service, we may be able to provide out-of-country fulfillment alternatives for healthcare and other essential service customers. Please use your normal email or in-country phone number to reach the help desk.
  • Technical Support agents are available for non-repair related assistance through normal channels.

+ El Salvador

In compliance with current government coronavirus directives, Zebra’s repair depots in El Salvador is temporarily closed as of March 26, 2020. As a result, we are currently unable to receive, repair, or ship customer devices in El Salvador. Zebra representatives continue to work closely with government officials and will reopen the depot as soon as safely and legally possible.

Please note the following important information:

  • At this time, we are unable to fulfill Zebra OneCare Select, Essential, Special Value, or Per Incident Repair service requests, or perform warranty repairs or special project work.
  • Therefore, please do not send or drop off devices to the repair depot until further notice.
  • If you have already shipped your device to Zebra, depending upon current transportation carrier limitations, the package may be returned to you unopened and unrepaired. In that case, please hold your device until further notice.
  •  If your unit was previously received at the Repair Center, the repair of your device will be on-hold until the government allows us to resume normal operations, at which point we will complete your repair and return your device to you.
  • This page will be updated when our normal operations resume and customers can begin shipping devices to us again.
  • Zebra Repair Help Desk are available for assistance. For limited emergency service, we may be able to provide out-of-country fulfillment alternatives for healthcare and other essential service customers. Please use your normal email or in-country phone number to reach the help desk.
  • Technical Support agents are available for non-repair related assistance through normal channels.

+ Honduras

In compliance with current government coronavirus directives, Zebra’s repair depots in Honduras is temporarily closed as of March 16, 2020. As a result, we are currently unable to receive, repair, or ship customer devices in Honduras. Zebra representatives continue to work closely with government officials and will reopen the depot as soon as safely and legally possible.

Please note the following important information:

  • At this time, we are unable to fulfill Zebra OneCare Select, Essential, Special Value, or Per Incident Repair service requests, or perform warranty repairs or special project work.
  • Therefore, please do not send or drop off devices to the repair depot until further notice.
  • If you have already shipped your device to Zebra, depending upon current transportation carrier limitations, the package may be returned to you unopened and unrepaired. In that case, please hold your device until further notice.
  • If your unit was previously received at the Repair Center, the repair of your device will be on-hold until the government allows us to resume normal operations, at which point we will complete your repair and return your device to you.
  • This page will be updated when our normal operations resume and customers can begin shipping devices to us again.
  • Zebra Repair Help Desk are available for assistance. For limited emergency service, we may be able to provide out-of-country fulfillment alternatives for healthcare and other essential service customers. Please use your normal email or in-country phone number to reach the help desk.
  • Technical Support agents are available for non-repair related assistance through normal channels.

+ Panama

In compliance with current government coronavirus directives, Zebra’s repair depots in Panama is temporarily closed as of March 23, 2020. As a result, we are currently unable to receive, repair, or ship customer devices in Panama. Zebra representatives continue to work closely with government officials and will reopen the depot as soon as safely and legally possible.

Please note the following important information:

  • At this time, we are unable to fulfill Zebra OneCare Select, Essential, Special Value, or Per Incident Repair service requests, or perform warranty repairs or special project work.
  • Therefore, please do not send or drop off devices to the repair depot until further notice.
  • If you have already shipped your device to Zebra, depending upon current transportation carrier limitations, the package may be returned to you unopened and unrepaired. In that case, please hold your device until further notice.
  • If your unit was previously received at the Repair Center, the repair of your device will be on-hold until the government allows us to resume normal operations, at which point we will complete your repair and return your device to you.
  • This page will be updated when our normal operations resume and customers can begin shipping devices to us again.
  • Zebra Repair Help Desk are available for assistance. For limited emergency service, we may be able to provide out-of-country fulfillment alternatives for healthcare and other essential service customers. Please use your normal email or in-country phone number to reach the help desk.
  • Technical Support agents are available for non-repair related assistance through normal channels.

+ Peru

In compliance with current government coronavirus directives, Zebra’s repair depots in Peru is temporarily closed as of March 19, 2020. As a result, we are currently unable to receive, repair, or ship customer devices in Peru. Zebra representatives continue to work closely with government officials and will reopen the depot as soon as safely and legally possible.

Please note the following important information:

  • At this time, we are unable to fulfill Zebra OneCare Select, Essential, Special Value, or Per Incident Repair service requests, or perform warranty repairs or special project work.
  • Therefore, please do not send or drop off devices to the repair depot until further notice.
  • If you have already shipped your device to Zebra, depending upon current transportation carrier limitations, the package may be returned to you unopened and unrepaired. In that case, please hold your device until further notice.
  • If your unit was previously received at the Repair Center, the repair of your device will be on-hold until the government allows us to resume normal operations, at which point we will complete your repair and return your device to you.
  • This page will be updated when our normal operations resume and customers can begin shipping devices to us again.
  • Zebra Repair Help Desk are available for assistance. For limited emergency service, we may be able to provide out-of-country fulfillment alternatives for healthcare and other essential service customers. Please use your normal email or in-country phone number to reach the help desk.
  • Technical Support agents are available for non-repair related assistance through normal channels.

APAC

+ Philippines

In compliance with current government coronavirus directives, Zebra’s repair depots in Philippines is temporarily closed as of March 18, 2020. As a result, we are currently unable to receive, repair, or ship customer devices in Philippines. Zebra representatives continue to work closely with government officials and will reopen the depot as soon as safely and legally possible.

Please note the following important information:

  • At this time, we are unable to fulfill Zebra OneCare Select, Essential, Special Value, or Per Incident Repair service requests, or perform warranty repairs or special project work.
  • Therefore, please do not send or drop off devices to the repair depot until further notice.
  • If you have already shipped your device to Zebra, depending upon current transportation carrier limitations, the package may be returned to you unopened and unrepaired. In that case, please hold your device until further notice.
  • If your unit was previously received at the Repair Center, the repair of your device will be on-hold until the government allows us to resume normal operations, at which point we will complete your repair and return your device to you.
  • This page will be updated when our normal operations resume and customers can begin shipping devices to us again.
  • Zebra Repair Help Desk are available for assistance. For limited emergency service, we may be able to provide out-of-country fulfillment alternatives for healthcare and other essential service customers. Please use your normal email or in-country phone number to reach the help desk.
  • Technical Support agents are available for non-repair related assistance through normal channels.

+ Malaysia

In compliance with current government coronavirus directives, Zebra’s repair depots in Malaysia is temporarily closed as of March 18, 2020. As a result, we are currently unable to receive, repair, or ship customer devices in Malaysia. Zebra representatives continue to work closely with government officials and will reopen the depot as soon as safely and legally possible.

Please note the following important information:

  • At this time, we are unable to fulfill Zebra OneCare Select, Essential, Special Value, or Per Incident Repair service requests, or perform warranty repairs or special project work.
  • Therefore, please do not send or drop off devices to the repair depot until further notice.
  •  If you have already shipped your device to Zebra, depending upon current transportation carrier limitations, the package may be returned to you unopened and unrepaired. In that case, please hold your device until further notice.
  • If your unit was previously received at the Repair Center, the repair of your device will be on-hold until the government allows us to resume normal operations, at which point we will complete your repair and return your device to you.
  • This page will be updated when our normal operations resume and customers can begin shipping devices to us again.
  • Zebra Repair Help Desk are available for assistance. For limited emergency service, we may be able to provide out-of-country fulfillment alternatives for healthcare and other essential service customers. Please use your normal email or in-country phone number to reach the help desk.
  • Technical Support agents are available for non-repair related assistance through normal channels.