申请维修(在线维修服务)
Zebra 目前无法在俄罗斯和白俄罗斯提供支持。由此造成的不便,我们深表歉意。
重要消息:自动化电邮通知维修状态
从2023年2月起,当您提交设备进行维修时,如果您之前没有在电邮管理首选项中修改邮件通知选项,那么您将自动收到维修状态的电邮通知。欲知更多详情,请点击这里。
Zebra 可为保修期内或服务合同范围内的产品提供维修服务,或按照故障类型的计费基准来提供维修服务。向下滚动以提交维修请求。
如果您的设备需要维修,Zebra 提供便捷的方式让您能够提交维修申请,获得所需授权,并跟踪所有维修申请的状态。查看以下考虑因素,以确定适合您的工具。然后点击蓝色按钮选择您需要的工具。
选项 1:维修订单门户
- 适用于有频繁或大量维修订单的大型合作伙伴和客户。
- 即时授权
- 详细的保修和 OneCare 保障计划信息。
- 针对每单维修事件(可计费)的即时报价。
- 需要注册和登录。
- 实时维修状态更新。
- 货运追踪
- 安排设备收集(针对有权享受该服务的客户)。
- 维修订单门户支持所有网络浏览器,包括 Google Chrome、Microsoft Edge、Microsoft Internet Explorer、Apple Safari。
选项 2:维修申请表
- 支持多达 10 台设备的维修申请。
- 通常在 1 个工作日内完成授权。
- 无需注册或登录。
- 提供基本的保修和 OneCare 保障计划信息。
- 在支持社区提供单独的维修状态工具。
- 维修申请表支持以下网络浏览器:Google Chrome、Microsoft Edge、Mozilla Firefox。请勿使用 Microsoft Internet Explorer。
使用维修订单门户在线提交返厂维修申请 (RMA),享受简单、方便、快速和精准的维修申请体验。点击以下链接以查看门户概览。
本指南指导您解决各种疑难问题,如:
- 我如何解决登录问题?
- 我如何查看维修订单 (RMA) 状态?
- 如何查看我的设备是否在保修期或合同范围内?
获取大部分问题的快捷答案、查看常见任务的快速指南或参加在线培训,以帮助您了解如何使用维修订单门户。
对于更复杂的问题,我们的 Zebra 客户支持代表将非常乐意为您服务!从详细的国家和地区选项列表中选择对您而言更为合适的电话号码。
ZEBRA 技术支持一目了然
支持一览:查看我们的支持资源,以确保您在进行设备故障排除时获得所需的帮助
下载副本
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Zebra Self-Service Infographic
Zebra’s Self-Service Center is your go-to spot for online tools, resources and support you need to get answers right away. Explore ways to get support to common device issues at a glance.
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Zebra Self-Service Infographic
Zebra’s Self-Service Center is your go-to spot for online tools, resources and support you need to get answers right away. Explore ways to get support to common device issues at a glance.
Download 234 KB
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Zebra Self-Service Infographic
Zebra’s Self-Service Center is your go-to spot for online tools, resources and support you need to get answers right away. Explore ways to get support to common device issues at a glance.
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