KW warehouse operation
Success Story

KW-Kitchenware Achieves 99% Stock Accuracy with Optimized E-commerce Operations

KW-Kitchenware, a Chilean importer of home improvement products, was primarily a B2B company before the COVID-19 pandemic. The sudden switch to e-commerce revealed significant challenges in its existing manual processes, which couldn't handle the influx of online sales orders.

KW

Challenge

In response to the surge in e-commerce orders, KW teamed with Zebra and STG to implement put-to-light technology, improving its order processing capabilities. The technology enhanced operations within its distribution center, including picking, cross docking, receiving and storage. This proactive investment helped KW anticipate potential growth challenges and shift focus to timely order delivery.

Benefits / Outcomes

  • Achieved 99.3% stock accuracy to help ensure products are available when customers place orders
  • Ability to fulfill and deliver 99% of orders within the promised timeframe, thereby improving reliability and customer trust
  • Picking time reduced by more than 50%
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